Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated and well ventilated. There is no AC but very mild climate in North Idaho.
What is the size of the team I’d be working with?
Our teams are all set up to have 3-4 technicians on them, each work with their own service advisor.
What are the shop hours and what are the shift timeframes?
Our service department is open 7 days a week, with Express Maintenance only on Sundays. Our technicians work a rotating 4-10 schedule.
What tools does the shop provide that are available for all technicians to use?
Parker proves all Toyota special service tools, tire machines, mount and balancers, break lays, flushing machines, fuel coolant transmissions, welders, alignment racks, and many others! Service Technicians are expected to have their own hand tools
What type of break room facility is provided?
We have a climate controlled break room with fridges, vending machines and TV.
How many bays does your shop have?
Our shop has 28 bays with 2 alignment racks.
How many repair orders do you average per month?
We average 5500 repair orders a month.
What is your parts ordering process?
Parts are typically in stock; Special order parts upon repair.
What is your policy on side work?
We do not allow side work to be done on site as it is an insurance issue.
Are there any other unique features of the work environment worth noting?
Great team atmosphere, long tenured employees/technicians. Mentorship opportunities, learning and growth opportunities.
Do you offer any skills training or continuing education opportunities?
Toyota training. We offer tuition reimbursement for techs that want to further their training and education. Partnership with local technical high school and Toyota T-Ten program.
Can you describe opportunities for career growth at your business?
We believe in growing and investing in our people. We look to promote internally first, always. We offer paid schooling, classes, and trainings to our technicians.
Can you describe your performance review process?
We have a 60 day performance review and then annually on your work anniversary.
What type of safety training is required?
We operate our safety procedures according to OSHA standards and will train new employees on our procedures.
Can you describe how Techs work with and mentor younger techs?
We will pair a newer apprentice technician up with one of our senior technicians to help them learn the processes and gain knowledge of the product they are working with.
How does your shop get involved with the local community?
Parker is very involved with the community. Every year we donate three cars to local high schools to raise money for their athletics and activities. We have a food pantry that we keep stocked for community members in need. We partner with many local organizations to support them throughout the year including Children's Village, Kootenai Humane Society.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
The local community college technical building is named the Parker Technical Building for Parkers support and involvement with the program. Also involved at the local high school technical program - KTEC.
Where do you see the shop in five years?
We are always looking to add good people to our team. We are constantly striving to improve efficiency, productivity and customer service amongst our teams.
Do you have an application form and how long does it typically take to complete?
Yes, we have an online application that takes about 10 minutes to complete.
Do you phone screen applicants before doing in-person interviews?
Yes, we have a basic phone screen to ensure schedules and compensation align for both the candidate and Parker Toyota.
What do your in-person interviews entail?
In-person interviews typically start with the HR Director, from there the candidate meets with the Service Manager.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We perform background checks, drug screening (not to include marijuana) and check driving records.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Typically around 2-3 days, but can be up to 1 week.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We like to make our interview and hiring process as quick and efficient as possible. We hope to make the entire process about one week. If you have lived in multiple states, the background check will prolong the process.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $80,000 - $105,000/year
Flat rate technician, pay based upon certifications and qualifications
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $65,000 - $80,000/year
Flat rate technician, pay based upon certifications and qualifications
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $45,000 - $65,000/year
Flat rate or hourly technician, pay based upon certifications and qualifications
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $37,500 - $45,000/year
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $70,000 - $100,000/year
Commission based pay plan
Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $15 - $17/hour
Hourly pay plan as you learn under some of our master technicians.
Collision Technician - A Level
Pay Range: $35,000 - $55,000/year
Flat rate payed technician
- Health Insurance Offered
- Parker offers a comprehensive & competitive health insurance package after 60 days of employment available to employee and family. With three different plans to choose from, there is one to fit every family, lifestyle and budget.
- Dental Insurance Offered
- Parker offers two different dental options for their employees and families, available after 60 days of employment. Orthodontics coverage available on one of the plans .
- Vision Insurance Offered
- Parker offers one vision insurance plan, it is comprehensive and covers a routine eye exam every year. Available to employees and their families.
- Retirement Plan Offered
- Available after 1 year of employment, Parker has a rich retirement plan for their employees. We offer up to a 3% match and have the option for a Traditional or Roth 401k. Additionally, Parker does Profit Sharing. At the end of every year, Parker gives back a percentage of the profits they made to their employees.
- Sick Leave Offered
- Parker offers 40 hours per year of sick pay, available after Year 1. These hours can continue to roll over year after year.
- Vacation Offered
- Offered after 1 year of employment, Parker has a generous vacation plan.
- Paid Holidays Offered
- Parker has 7 paid holidays throughout the year- New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day
- ST / LT Disability Offered
- Long term disability is available to all full-time employees after 1 year of employment.
- Life Insurance Not Offered
- Uniforms Offered
- Parker provides uniforms and laundry service to our service and detail technicians.
- Other Offered
- Parker is proud to offer College Tuition Reimbursement to all employees and their children after 2 years of employment.