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Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated. We have proper ventilation as well as large shop doors allowing air travel/breeze for cooling the shop. *please note that our technician lounge is air conditioned/heated.
What is the size of the team I’d be working with?
We have approximately 10 main shop technicians that range from master to entry level repairs. We have approximately 6 express maintenance technicians.
What are the shop hours and what are the shift timeframes?
Monday-Friday 8-5pm Saturday 8-4pm *looking to expand hours of operation and open to discussing other hourly shifts.
What tools does the shop provide that are available for all technicians to use?
Lum’s Auto Center is a multidealer under one building (Toyota and Chrysler/Dodge/Jeep/Ram) We provide all special heavy duty and power tools for our employees to perform their job for both brands including several non-OEM special tools/equipment necessary to work on other makes and models. All main shop service technicians must furnish their own basic tools, Lums will provide the primary tool box and workbench. All tools, primary tool box/rolling cart and workbench are provided for Express Maintenance technicians. Employees are responsible for the proper maintenance and handling of all tools and equipment as well as their individual workspace.
What type of break room facility is provided?
Our facility is equipped with a locker room, tv, tables, fridge, coffee and the occasional snack bar.
How many bays does your shop have?
20 bays in the main shop and 4 bays in our express shop with lifts. We have a few additional bays with no lifts.
How many repair orders do you average per month?
About 1500 repair orders we average per month.
What is your parts ordering process?
Our parts department has 2 counters and 5 employees. We have a front counter for our customers and a back counter for our technicians. The ordering process starts though that back counter whether its walking in or virtually requesting parts from them.
What is your policy on side work?
No side work unless approved by manager.
Do you offer any skills training or continuing education opportunities?
We do, not only do we offer many opportunities through Mopar and Toyota. We also offer "degrees at work" which is something we have recently started so you have an opportunity to further your education in whatever you desire. That is provided to you at no charge thanks to Lum's Auto Center.
Can you describe opportunities for career growth at your business?
We strive to push internal promotion. It is our goal to help our employees move up in our industry.
Can you describe your performance review process?
Performance reviews are important to us. Not only does it talk about what this individual excels at, it also shows the improvements we would like to see. Growth with individual goals is huge. It gives us an opportunity to see where our employees at not only physically but mentally and opens up topics of discussion for change.
What type of safety training is required?
E modules are what every new hire has to go through. Usually the first few days are required for you to start our training and finish through until you have completed them. They have lots of helpful information but the most important is safety. It walks you through a number of safety items that include accidents, bio hazards/chemicals, tools, etc.
Can you describe how Techs work with and mentor younger techs?
I have touched on information above about internal promotion. Our master technicians do a wonderful job being there to assist and help with any questions or concerns our younger technicians may have. Whether it's answering a simple question or assisting in a job they have been great mentors throughout our shop.
How does your shop get involved with the local community?
We not only participate in many charities throughout our community, but we also have started something called "pitching in" which gives back to our charity of choice based off our employees interests. Lum's then matches the same amount the employees have raised.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We do, we have ties with our local MERTS as well as the school down the street from us has an automotive program we get involved in.
Do you phone screen applicants before doing in-person interviews?
We typically do. We will give the applicant a call and see if this is something they are wanting to come interview for before wasting not only our time but theirs.
What do your in-person interviews entail?
We start with getting to know the individual and why they chose us to apply for. We ask questions to receive knowledge of their interests in the job and if this would be a good fit for them. We usually end the conversation with questions for us and information they believe we didn't go over to obtain better knowledge of the job they could be accepting.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and drug screening are both performed before a job is offered and accepted.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Our skill assessment is asked during the application. It just asks basic skills that this individual has.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Up to 1-2 weeks. We wait until we have both the drug and background check back.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
3-4 weeks max, with having a new job posted we typically leave it open a few days for applicants.
Car Wash/Shuttle Driver
Pay Range: $31,210.00 - $37,250.00/year
($15.00 - $17.91/hr)
We are looking for a thorough, responsible car washer/shuttle driver who will adhere to provide quality automotive cleaning services to our customers. Will clean vehicles according to company standards or client specifications, You should possess strong customer service skills and be familiar with the tools and agents used to clean and maintain vehicles. To be a successful car wash/shuttle driver, you should be committed to providing excellent service to customers. You should be courteous, responsible, and detail-oriented. Car Wash/Shuttle Driver Responsibilities: Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests. Performing inspections and keeping complete, accurate records of the vehicle’s condition. Moving and parking vehicles, delivering vehicles to correct locations or picking owners or drivers up if needed. Managing car wash supply inventory and reordering supplies. Responding to client inquiries and fulfilling their requests.
Service Coordinator
Pay Range: $35,350.00 - $40,000.00/year
($17.00 - $19.23/hr)
Qualifications Qualified candidates will have a high level of customer service experience, offer a positive attitude, great phone demeanor and people skills, ability to work independently, efficiently and be detail oriented Successful candidates must also demonstrate flexibility, a willingness to learn new things and take direction Candidates must be comfortable on the phone; and able to handle high volume of incoming calls. A valid driver license and acceptable driving record required Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone Responsibilities Duties will include fielding all calls for the service department, answering client questions, connecting them with the correct service advisor, and taking messages as needed, greeting clients in person occasionally, test driving vehicles and completing out-bound calls to schedule service recall appointments and provide service updates Full description Job Description Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. • Competitive pay • Competitive Paid Time Off plan • Career path development opportunities • Discounts on parts, service and vehicle purchases for your immediate family. etc.
Service BDC
Pay Range: $31,210.00 - $37,250.00/year
($15.00 - $17.91/hr)
We are looking for an enthusiastic BDC representative to join our growing dealership's service team. You will be responsible for coordinating all incoming appointment requests made via telephone or online, searching for potential maintenance/recall opportunities and acting as a first point of contact for customers. To be successful as a BDC representative, top candidates will be professional and personable individuals, with a passion for great customer service. BDC Representative Responsibilities: Answering incoming phone calls and online enquiries. Logging customer details and comments in our system. Scheduling appointments and following up with any "no show" customers. Maintaining thorough, up-to-date knowledge of our products. Greeting and assisting customers, and treating all clientele with courtesy and respect. Adhering to all company policies and procedures. Maintaining contact with customers to ensure they are happy with our service. Ensuring potential customers are aware of any promotions. Assisting with various other tasks at the dealership. BDC Representative Requirements: Good written and verbal communication skills. Highly organized, with an ability to learn quickly. Proficient with Microsoft Office software and the internet. Professional and personable demeanor.
Service Advisor
Pay Range: $42,000.00 - $60,000.00/year
($20.19 - $28.85/hr)
Lum's Service Advisor will have many duties, but they commonly focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. *Pay structure is base pay, plus commission on own service/parts gross, plus commission on overall service department gross minus discounts/policy adjust. *occasional spiffs/bonus programs vary throughout calendar year
C Level Technician
Pay Range: $37,250.00 - $40,000.00/year
($17.91 - $19.23/hr)
As a "C" Level Technician you are responsible for completing preventive maintenance and light repairs independently with no technical supervision. This includes brakes, tires, minor suspension components, bulbs, etc. This individual may also assist senior/master technicians with complex repairs. *pay structure primarily hourly plus productivity bonus if over 110% for hours flagged/closed for months end. *occasional spiffs/bonus programs vary throughout calendar year
A Level Technician
Pay Range: $55,000.00 - $75,000.00/year
($26.44 - $36.06/hr)
An "A" Level Technician is a professional who is highly skilled and has strengths in there diagnostic and mechanical ability. This level technician typically has years of experience not only physically but in education as well. "A" level technicians or also known as master techs. They are our highest skilled techniticians through out our shop. *pay structure primarily flate rate per hour flagged/closed for months end plus productivity bonus if over 110% *occasional spiffs/bonus programs vary throughout calendar year
B Level Technician
Pay Range: $45,000.00 - $50,000.00/year
($21.63 - $24.04/hr)
As a "B" Level Technician functions as an experienced technician who can perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a C-Class general service technician. *pay structure primarily flate rate per hour flagged/closed for months end plus productivity bonus if over 110%. *occasional spiffs/bonus programs vary throughout calendar year
Lube Technician
Pay Range: $31,210.00 - $37,250.00/year
($15.00 - $17.91/hr)
Lum's lube tech will change a vehicle's oil, check the transmission fluid and other fluid levels, inspect various belts and filters, and check air levels and gauges. This we call a 180 multipoint inspection. Training will be provided, but candidates should at least have a basic understanding of car maintenance. *Pay structure is hourly. *occasional spiffs/bonus programs vary throughout calendar year
Student Tech / Apprentice
Pay Range: $31,210.00 - $37,250.00/hour
Lum's Student Tech/Apprentice will change a vehicle's oil, check the transmission fluid and other fluid levels, inspect various belts and filters, and check air levels and gauges. This we call a 180 multipoint inspection. Training will be provided, but candidates should at least have a basic understanding of car maintenance. *Pay structure is hourly. *occasional spiffs/bonus programs vary throughout calendar year
- Health Insurance Offered
- Full-time employees working 30 hours or more per week are eligible for insurance on the first of the month following 60 days of service. To keep coverage in force, every insured employee must work a minimum of 30 hours per week.
- Dental Insurance Offered
- Full-time employees working 30 hours or more per week are eligible for insurance on the first of the month following 60 days of service. To keep coverage in force, every insured employee must work a minimum of 30 hours per week.
- Vision Insurance Offered
- Vision is available for not only the individual but also family.
- Retirement Plan Offered
- Lum’s recognizes the importance of saving for retirement and offers eligible employees a 401(k) plan. To be eligible to participate in the 401(k) savings plan, the employee must complete 12 months of service with the company. An employee can join during the designated open enrollment periods. Eligible employees may participate in the 401(k) plan subject to all terms and conditions of the plan.
- Sick Leave Offered
- Lum’s recognizes the importance of time off from work to relax, spend time with family, and enjoy leisure activities. The company provides Paid Time Off (PTO) to eligible employees. PTO combines the traditional vacation and sick leave plans into one flexible paid time off policy. Years of Service Hours accrued Total Hours Per Year Total Days per Year Hire date up to 3 years 1.3 40 hours 5 days 4 to 9 years 2.6 80 hours 10 days 10 years or more 3.9 120 hours 15 days Employees can use PTO after 90 calendar days of employment.
- Vacation Offered
- Lum’s recognizes the importance of time off from work to relax, spend time with family, and enjoy leisure activities. The company provides Paid Time Off (PTO) to eligible employees. PTO combines the traditional vacation and sick leave plans into one flexible paid time off policy. Years of Service Hours accrued Total Hours Per Year Total Days per Year Hire date up to 3 years 1.3 40 hours 5 days 4 to 9 years 2.6 80 hours 10 days 10 years or more 3.9 120 hours 15 days Employees can use PTO after 90 calendar days of employment.
- Paid Holidays Offered
- We have 6 paid hoidays ● New Year’s Day ● Memorial Day ● Independence Day ● Labor Day ● Thanksgiving Day ● Christmas Day Full-time regular employees are eligible for holiday pay. Hourly nonexempt employees become eligible after they have been actively with the company for 3 months. Exempt salaried employees may receive holiday pay immediately upon joining the company. Part-time and temporary employees, including summer employees, are not eligible for holiday pay.
- ST / LT Disability Offered
- ● Long Term Disability (paid by employee)
- Life Insurance Offered
- ● Life Insurance (paid by employee)
- Uniforms Offered
- Lum’s provides uniforms for Service Technicians, Express Technicians and Maintenance at no cost to the employee. Employees need to ensure to turn in their uniforms for cleaning on the date assigned by the manager. Employees are required to wear appropriate shoes.
- Other Offered
- Supplement Insurance and Other Benefits Lum’s offers the following benefits to eligible employees: ● Supplemental Health Insurance (paid by employee) ● Uniform and Uniform Maintenance (some positions) ● Charitable Match Program ● Vehicle Demo Allowance ● Employee Discounts
Shop Talk
What are a couple of things you'd like to highlight that happened last month?
For the month of December things can start slowing down because of the holidays. For us that was not the case. Our department did a great job and we had some bumps in the road with ice storms and power outages. We were lucky enough our dealership runs on a Cummins Generator and when nobody else had power we did! We started our goals for the new year and have some exciting things coming down the pipe we cannot wait to share with you!
Top Shop Challenge - Do you do anything special for your team for the holidays?
Every year Lums Auto Center hosts an all expenses paid Christmas Party which never disappoints, this year we are closing the store early on Saturday so we can all enjoy a fully catered meal at one of our local finer restaurants, overnight hotel stay including one guest and we rented out the entire arcade/laser tag facility along with an entire movie theatre for the afternoons entertainment. We always look forward to having a good time with one another! Happy Holidays from Lums Auto Center!
