HM Repairs & Services

About Us

It is our mission to provide the transportation community with quality parts and personalized repair services in a timely manner keeping customers working while giving honest and knowledgeable service during the customers most vulnerable time.

Photos

Under The Hood

Is the shop heated? Air conditioned?

Yes, the shop is heated and air conditioned. We keep it very comfortable for our technicians no matter what season it is.

What is the size of the team I’d be working with?

We have approximately 16 team members at HM Repairs & Services.

What are the shop hours and what are the shift timeframes?

The shop hours are 7:00am-5:00pm Monday through Friday with a one-hour lunch break. Overtime is available during the work week.

What tools does the shop provide that are available for all technicians to use?

The shop provides uniforms, iPads, and personal protective equipment for all of the technicians.

What type of break room facility is provided?

We have a climate-controlled break room with a full-size refrigerator, multiple microwaves, Keurig coffee maker, television with cable, and internet. We also have plenty of comfortable seating and tables.

How many bays does your shop have?

Our shop has six bays.

How many repair orders do you average per month?

We average 85 repairs per month.

What is your parts ordering process?

We have a fully stocked inventory on premises as well as a special-order process. Our techs fill out a parts request form and submit it to our parts department. They are then sourced and purchased as quickly as possible.

What is your policy on side work?

This would be a conversation between the owner and technician but generally it is allowed as long as it does not cross over to our existing customers.

Do you offer any skills training or continuing education opportunities?

Yes, we do offer various skill training and CE opportunities as they arise.

Can you describe opportunities for career growth at your business?

Our technicians have the opportunity to move up levels. Below is the description of each level: Technician Level I • Basic mechanic activities- 60% o Oil changes o Lube o Filters o Brakes • Attend Trainings Technician Level 2 • Basic mechanic activities (40%) o Oil changes o Lube o Filters o Brakes • Advanced Mechanic Activities (35%) o Clutch/suspension replacement and fix drivelines. o Repair multiple systems (cooling, oil, DPF). o Perform minor engine repair. o Perform DOT inspections. • Attend Training Technician Level 3 • Advanced Mechanic Activities (60%) o Clutch/suspension replacement and fix drivelines. o Repair multiple systems (cooling, oil, DPF). o Perform minor engine repair. o Perform DOT inspections. • Diagnostics (25%) o Assist Lead Tech with system and vehicle diagnostics. o Support other Technicians as needed with diagnostics. • Attend Training Lead Technician • Diagnostics (35%) o Accountable for all vehicle and system diagnostics. o Provide support to other technicians as they perform diagnostics. • Expert Mechanical Activities (35%) o Perform Multimeter/Electrical repairs. o Perform engine overhauls. o Support other technicians with any issues that arise. • Mentoring (10%) o Recommendations for CE for Level Techs o Assist with Level 1 & 2 tech training. • Customer Relations (10%) o Provide technical explanations to customers as needed. o Provide backup to Shop – Manager when unavailable. • Staffing (5%) o Interview all new technicians. o Provide guidance on potential needs within technician staffing and skills.

Can you describe your performance review process?

Our performance review happens quarterly and annually. Once a quarter the efficiency is calculated, and the technician will sit down with their supervisor to discuss it. At that time, if support is needed to improve, they will make a plan at that time. If the technician is excelling in their efficiency, their supervisor will help set goals to help with future growth. Annually, the technician will have the opportunity to evaluate themselves and sit down with their supervisor to discuss their work and set goals for the coming year.

What type of safety training is required?

We have various safety training videos that we assign throughout the year in our payroll system called Paylocity. These are short but informative videos that speak to the safety of working in such a diesel repair shop.

Can you describe how Techs work with and mentor younger techs?

We have a wide range of experience with our technicians. Our newer technicians are paired with an experienced technician at certain times to learn how to do a repair, observe a portion of the repair, or to be able to ask questions on a repair they are working solo on.

How does your shop get involved with the local community?

Our shop sponsors many local events throughout the year. We also participate in local golf outings and different events at the Lodi Agricultural Fair.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We partner with local high schools and hire youth apprentices to get their foot in the door of the heavy equipment industry. We also participate in our local tech college's career and job fairs.

Health Insurance Offered: We offer two different plans. A high deductible plan that allows you to have an HSA or a regular deductible plan and an optional FSA account.
Dental Insurance Offered: We offer Delta Dental. The company contributes 75% to an individual policy and 45% to a family policy.
Vision Insurance Offered: We offer Delta Dental. The company contributes 75% to an individual policy and 45% to a family policy.
Retirement Plan Offered: 3.5% Match after 6% contribution.
Sick Leave Not Offered
Vacation Offered: 40 hours at 6 months 40 hours at 1 year 80 hours at 2 years 120 hours at 5 years
Paid Holidays Offered: New Year's Day Memorial Day 4th of July Labor Day Thanksgiving Day and the Following Day Christmas Day Holidays are paid at 8 hours straight time. Eligibility after 90 days of service.
ST / LT Disability Offered: Employee-sponsored Short Term Disability after 3 months of employment.
Life Insurance Offered: Employee-sponsored Life Insurance after 3 months of employment.
Uniforms Offered: Uniforms and optional laundry service provided.
Other Offered: iPad for Technicians to clock in and out of jobs easily and efficiently.

Monthly Poll Question

Answer a poll question for a chance to win $500 plus $500 for a local High School.

about 1 month ago

When replacing an air spring, what is best practice to also replace at the same time and could be the true reason that the air spring needed to be replaced?

Shop Talk

0:14

We enjoy helping to keep our customers moving! This plow-truck is getting an alignment after having the front-end redone, new tires and transmission replaced. Thank you Town of Melrose!