DHL Express

About Us

DHL Express is Express package carrier in the world. Our GSE (Ground Support Equipment) shop provides world-class maintenance services for our 3,500+ (800 powered, 2.700 non-powered) pieces of equipment at or CVG (Cincinnati) international airport. We continue to recruit top talent in automotive, diesel, welding and related mechanical fields for our 24/7 private shop. There is a quite a bit of different equipment to care for, keeping things fresh mentally and challenging (in good ways). There is so much more to discuss! Please reach out and see if your career goals align with all that we have to offer.

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Under The Hood

Is the shop heated? Air conditioned?

The shop is heated. Itcooled by numerous fans, open garage doors and a large artic fan with misting system.

What is the size of the team I’d be working with?

Generally is shift has a team of 9 including a Lead tech.

What are the shop hours and what are the shift timeframes?

The shop runs 24/7 including holidays. Most common shifts are 10 hour workdays, 4 days per week (SUN -WED or THU - SAT). There are first, second and third shifts.

What tools does the shop provide that are available for all technicians to use?

Technicians are expected to have their own hand tools up to 1/2" drive along with traditional tools of the trade. Heavy tools and some consumable items are provided by the company.

What type of break room facility is provided?

The break room has advanced vending system with a good variety. 2 cafeterias are on site due to our size with many options there. We also have refrigerators and microwaves for food brought from home.

How many bays does your shop have?

We have 12 bays, of that 1 is a paint booth and 1 is a power wash bay.

How many repair orders do you average per month?

Over 1,600 per month

What is your parts ordering process?

We have a parts window and over $2,000,000 of parts on site. Parts are requested by the tech and issued immediately if possible. Requests are made primarily via tablets utilizing our workflow and inventory software. It is user friendly.

What is your policy on side work?

We do not have an official policy. Our concern is your personal safety in everything that we do. Side work must not interfere with safely and effectively conducting the work required at DHL. We do not allow side work for competitors due to conflict of interest & confidentiality concerns.

Are there any other unique features of the work environment worth noting?

We conduct Employee Opinion Surveys annual and scored particularly well in our Leadership and Employee Engagement. Your voice matters, is heard and we rely on our team for suggestions, best practices and ways to better ourselves. We continue to earn annual recognition such as Forbes Magazine's "Great Place to Work" (No. 1 in the world by the way, just say'n!). The Senior Leadership is engaged and approachable. They truly care about their folks. There are also a number of ways to advance in support of career aspirations. There is good chemistry and moral in the shop and it is a shop that we are very proud of. It's our great people that make us great.

Do you offer any skills training or continuing education opportunities?

Depending upon time of year and training cycles we do. At times the OEM (Original Equipment Manufacturer) will conduct training on site. At times we've partnered with Gateway College to have classes on and off site. On the job training is used as well.

Can you describe opportunities for career growth at your business?

Numerous opportunities to grow as one's skills increase. We test twice per year for promotion. Promotions can be granted immediately upon successful passing of the tests and requirements. Waiting for an "open position" to apply for is not necessary. After 6 months an employee is eligible to apply for any open position within DHL (assuming employee is in good standing).

Can you describe your performance review process?

We have annual performance reviews normally conducted by one's Supervisor or Manager. Each tech has continuous feedback and engagement throughout the year so everyone is aligned on what we are doing well and what areas we can work on.

What type of safety training is required?

We have daily PDs (Performance Dialogues) at the beginning of each shift to highlight Safety. Specific and rotating subjects are covered. We also train on the job, in conjunction with our Safety Department and with the OEM training mentioned.

Can you describe how Techs work with and mentor younger techs?

We assign mentors during our on boarding process to make the transition as seem less as possible. We also train on different equipment types in the same manner.

How does your shop get involved with the local community?

We have a number of outreach programs that we're quite proud of. We are very conscious of the environment, hunger challenges in our community and much more. We play an active role in addressing these growing concerns as do our vendors that we do business with.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We regularly present at these schools and are advocates for the profession!

Is there anything else you’d like to mention about career development and community?

We'd love for you to learn more about DHL and the opportunities that we offer. Folks are proud to work at DHL where we are so well known both locally & globally.

Do you phone screen applicants before doing in-person interviews?

We do conduct phone screens to get to know each other a little bit before conducting an in person interview. We are very respectful of your time and this is an effective means of making sure talking in person would be a good next step.

What do your in-person interviews entail?

We have introductions of course and an open 2 way dialogue. We'd like to hear about your qualifications and career goals. We'd like to share how DHL might play a role in these plans. We'd walk the shop to get a feel of the atmosphere and take a look at the equipment that one might potentially be working on. The idea is to have all the information we could possibly share available to a candidate.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

There is a 10 year background check as we do work on the airport. Drug screening is conducted along with a driving record screen.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We do assess skills during the interview. We will ask some questions consistent with the industry, etc.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

It usually takes about a week or less to hear back from us. We don't to keep anyone waiting any longer than we have to.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

It can take a few weeks for the background check to come back. Please be patient with us as we expedite to the full extent we can.

Is there anything else you’d like to mention about your hiring process?

Don't hesitate to chat with us even if unsure if you'd wish to apply. We appreciate the interest and more than understand if you are simply doing some homework to see if you'd wish to pursue and application with us.

Health Insurance Offered: Full coverage for employee and family. United Health Care is our provider. Several options for choosing the plan best suited for you. Rates are competitive. Most current and relevant information will be provided during the selection/on boarding process.
Dental Insurance Offered: Delta Dental is our provided, excellent coverage. Most current and relevant information will be provided during the selection/on boarding process.
Vision Insurance Offered: VSP is our provided, excellent coverage. Most current and relevant information will be provided during the selection/on boarding process.
Retirement Plan Offered: 401k with min 2% contribution. 6% total with match considerations. Managed via Fidelity Investments. VSP is our provided, excellent coverage. Most current and relevant information will be provided during the selection/on boarding process.
Sick Leave Offered: Generous policy that allows up to 160 hours to be accrued for sick time. Separate allowance for Covid that does not count against this balance. VSP is our provided, excellent coverage. Most current and relevant information will be provided during the selection/on boarding process.
Vacation Offered: Amazing policy, unheard of really. 4 weeks of paid time off per year for new hires. This assumes that you work the entire year as it is an accrued total. If one were to start mid-year for example, 2 weeks would be available. Most current and relevant information will be provided during the selection/on boarding process.
Paid Holidays Offered: Another area among so many that we lead the industry. 8 paid holidays! Working a holiday may be required depending on the staffing requirements needed but the holiday is paid in addition to straight time or overtime earned for the day. VSP is our provided, excellent coverage. Most current and relevant information will be provided during the selection/on boarding process.
ST / LT Disability Offered: VSP is our provided, excellent coverage. Most current and relevant information will be provided during the selection/on boarding process.
Life Insurance Offered: Most current and relevant information will be provided during the selection/on boarding process.
Uniforms Offered: 11 shirts and pants, laundered service via Aramark. Nice, professional uniforms, rain and winter gear provided as well. Boot vouchers for up to $85 once eligible after 6 months, boot store on site. Most current and relevant information will be provided during the selection/on boarding process.
Other Offered: Usually a free food item in our cafeterias each day, parking shuttle (seasonal), college tuition reimbursement annually, $5,250 full time employees & $4,500 part time employees, company cookouts, family days, town hall events and so much more. Most current and relevant information will be provided during the selection/on boarding process.