Bill Jacobs Volkswagen

About Us

Our service department offers unique amenities to stand out against the competition and keep our customers coming back. These include White Glove Concierge pickup and drop-off services, same-day service appointments, a fully-transparent service experience, flexible parts, and service financing, competitive service discounts, and more. Whether sales or service, at Bill Jacobs Volkswagen, the cars bring you in and the experience brings you back. Looking for a great dealership to work for and to do business with? Look no further than the #1 volume Volkswagen dealership in Chicagoland: Bill Jacobs Volkswagen in Naperville. The team at Bill Jacobs Volkswagen is truly a family. Our diverse team is comprised of veteran sales and service professionals who put our customer’s needs first and new talent embarking on successful careers.

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Under The Hood

Is the shop heated? Air conditioned?

Both VW shops have heating and air conditioning.

What is the size of the team I’d be working with?

What are the shop hours and what are the shift timeframes?

Monday through Friday from 7:00 am to 6:00 pm and Saturday from 7:00 am to 5:00 pm. Schedules vary.

What tools does the shop provide that are available for all technicians to use?

Full-Sized tool boxes are provided for each technician. Specialty and shop tools are available in the shop tool room. Small VW specialty tools are available in the parts department.

What type of break room facility is provided?

Team members are invited to enjoy their lunch, a snack, or a break at Bill’s Bistro – a cashless self-service micro-market located on the second floor of the building.

How many bays does your shop have?

The Main service facility has 10 bays and an alignment rack. The satellite facility has an additional 5 bays.

How many repair orders do you average per month?

900 - 1,000 per month.

What is your parts ordering process?

We have a large inventory of parts. Any parts that are not in stock can be obtained from our dedicated warehouse located in Wisconsin. Our team exhausts all avenues to get the part here the fastest way possible regardless of expense based on client and tech schedule  Local Dealer  Warehouse  Overnight There is a dedicated parts distribution center locally. Ordered parts arrive next day.

What is your policy on side work?

Technicians can work on their vehicles and those of immediate family members outside of their normal working hours.

Do you offer any skills training or continuing education opportunities?

Technicians participate in online training through Volkswagen Academy and are regularly sent to onsite training at the Volkswagen training center in Elk Grove Village.

Can you describe opportunities for career growth at your business?

Team members have multiple career path opportunities and we love promoting from within! Anyone seeking to advance within the company can simply express their interest to their supervisor or our HR department for guidance.

Can you describe your performance review process?

Bill Jacobs reviews monthly total booked hours and hours per RO with technicians and advisors monthly.

What type of safety training is required?

Team member safety is a continual focus addressed at shop meetings. The company's vendor provides online safety training and onsite training four times per year.

Can you describe how Techs work with and mentor younger techs?

Our team of experienced technicians are dedicated to assisting apprentice technicians in achieving journeyman status. A Shop Foreman is assigned 2 to 3 newer technicians to mentor and train. Additionally, the seasoned technicians are paid extra "help time" to help educate and motivate the newer technicians.

How does your shop get involved with the local community?

Bill Jacobs Partners Matching Gifts Program matches colleagues’ donations to eligible 501(c)(3) tax-exempt organization that meets program criteria. Additionally, the Dollars for Doers Program provides a $15 grant to eligible organizations for every volunteer hour performed by a Bill Jacobs team member. www.billjacobs.com/partners Additionally, the Company offers opportunities for team members to participate in paid days’ of service

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We have partnered with Universal Technical Institute in Lisle to provide tuition reimbursement, tool vouchers, relocation assistance, and more to technicians entering the field. We have partnered with the Carl Schurz High School automotive program and look forward to growing more partnerships.

Where do you see the shop in five years?

The plan is to increase shop capacity by 32% and increase our total technician team members from 13 to 17.

Do you have an application form and how long does it typically take to complete?

Applications are submitted online and take 5 to 15 minutes to complete on average, depending on whether the candidate has a resume to upload.

Do you phone screen applicants before doing in-person interviews?

No.

What do your in-person interviews entail?

Our interviews are conducted in person with the Service Manager and the General Manager. During the interview, candidates will be asked about their training, work experience, repair and diagnostic skills, and career aspirations. Candidates are also provided an opportunity to ask questions about the position and company.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We perform: An insurability assessment; A felony criminal background check; Post-Offer Drug Screening (We do not test for marijuana) The Company uses a communications and career development tool called the ProScan Survey.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

N/A

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

One day to one week, depending on where we are at in the interviewing process.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Typically two weeks but quicker depending on the circumstances.

A Level Technician Pay Range: $41 - $45/hour

o $41.25 per booked hour o Incentive Pay up to $45.75 @ 65+ Hours o 35-Hour Weekly Guarantee o $1.50 Saturday Shift Premium

B Level Technician Pay Range: $21 - $31/hour

o Starting rate: $21.00 per clocked hour o End Rate $31.00 per booked hour & weekly guarantee of 35 hours

C Level Technician Pay Range: $16 - $20/hour

o $16.00 to $20.00 per clocked hour

Health Insurance Offered: o Health Insurance o Blue Cross Blue Shield of Illinois o FREE o 5 plans to choose from, including PPO, HMO, and an HSA option with Company contribution. o Free Teladoc services o Wellness Portal o Fitness Program
Dental Insurance Offered: o Standard Dental o 2 Plans FREE o All plans allow 4 cleanings per year
Vision Insurance Offered: o Eyemed o $3.35 bi-weekly; additional rates for dependent coverage o No copay for examination when using In-Network services o All Preventative Services are covered at 100% o Exams and Lenses every 12 months
Retirement Plan Offered: Bill Jacobs Companies 401K Plan with Company match every pay period at the rate of 10% of the employee’s contribution.
Sick Leave Offered: See PTO information.
Vacation Offered: Employees are granted PTO on their anniversary date according to the following schedule, assuming continuous full-time service through each anniversary date: Six-month anniversary - 5 days First-year anniversary - 10 days Second through fourth year anniversary - 13 days Fifth through ninth year anniversary - 18 days 10-year anniversary and each subsequent year anniversary - 23 days
Paid Holidays Offered: o New Year's Day o Memorial Day o Independence Day o Labor Day o Thanksgiving Day o Christmas Day
ST / LT Disability Offered: Team members are offered coverage through AFLAC; individually priced.
Life Insurance Offered: Term Life and Accidental Death and Dismemberment Insurance o Mutual of Omaha o Company paid $15,000.00 coverage o Additional life insurance available for employees up to $300,000.00 o Additional life insurance available for spouses up to $150,000.00 o Additional life insurance available for children up to $10,000.00
Uniforms Offered: Uniforms are provided for FREE.
Other Not Offered: Floating Holiday - In addition to the holidays listed above, employees are entitled to receive one floating holiday on their anniversary date, which can be used on a date to be chosen by the employee within one year thereafter. Technicians are offered other ancillary insurance coverages such as pet insurance, pet discount program, identity theft protection, and pre-paid legal coverage.

Shop Talk

Bill Jacobs Motorsport’s current business vision is: Achieve maximum profitability, market-dominance, and sustainable growth. Our core values reflect how we do business and how we treat our people.

Our team proudly supports the communities in which we work and play. One of our favorite outreach activities is for members of our team from all of our dealerships to volunteer and help build and renovate homes for our local Habitat for Humanity.

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We recently hosted an all-store meeting, where we recognized members of our team who have gone above and beyond in their performance and commitment to customer experience. We brought in lunch for everyone and enjoyed celebrating our coworkers, whom we consider our second family. In the video we asked a few of our team members their favorite part about working at Bill Jacobs Volkswagen. The most popular response was: "the people"

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Watch as one of our Service Managers discusses the career path of a Technician at Bill Jacobs Volkswagen in Naperville, IL. Our service centers are actively hiring Technicians of all levels. It's the people that make the difference at Bill Jacobs VW. See why at Bill Jacobs, the cars bring you in and the experience brings you back. Visit https://www.billjacobs.com/billjacobs... to learn how to become part of the Bill Jacobs Family.

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The best part of working for Bill Jacobs is the people. Whether you're just starting out in your career or are a seasoned veteran of automobile service, the goal of the team at Bill Jacobs VW is to ensure each of our team members receives the training, support, and motivation to reach their career goals

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Top Shop Challenge: March is Women's History Month.. As an industry, we have made progress, but still have a long way to go. Share some ways your shop attracts, hires, and retains women.

Carina's career has grown at Bill Jacobs Volkswagen. Starting as a porter and moving up to a technician, Carina credits her coworkers for creating an environment where technicians make it easy to learn and succeed. Carina is on a positive career path and sees a bright future at Bill Jacobs VW.