Andy Mohr Volkswagen

About Us

Here at Andy Mohr Volkswagen we take a progressive approach to work life balance, pay plans & structure, work atmosphere, and our team environment. If you're searching for a shop that genuinely invests in its employees, training, their customer base, a tight knit team, and offers an independent ran feel, we may be the dealership for you.

Photos

Under The Hood

Is the shop heated? Air conditioned?

The shop has oil heaters to keep the shop temperature comfortable during the winter time, along with a smaller shop space and doors down to retain heat easier. During the summer we have multiple large fans and a massive Portacool setup to keep the shop cool. The break room is Air Conditioned.

What is the size of the team I’d be working with?

We have one parts & service director, three service advisors, two service schedulers, one porter, one shop foreman, two A technicians, two B technicians, two C technicians, one apprentice, one parts manager, three parts advisors, one shipping and receiving, and two drivers.

What are the shop hours and what are the shift timeframes?

The shop is open 7:00 AM EST -7:00 PM EST Monday-Thursday, Friday is 7:00 AM-6:00 PM EST, Saturday is 8:00 AM-4:00 PM EST. Shifts are rotated for the team.

What tools does the shop provide that are available for all technicians to use?

All required Volkswagen OEM special tools are provided along with certain Audi tools. We have a tool fund that is setup per technicians that grows in value each year of employment as well.

What type of break room facility is provided?

Refrigerator, air fryer, massive microwave, toaster, blender, Keurig, cold & hot water filtered station, utensils, materials to clean and dry dishes, 65" TV, grill & griddle.

How many bays does your shop have?

Nine bays, one alignment rack, one wash bay.

How many repair orders do you average per month?

739

What is your parts ordering process?

Using Xtime as our digital MPI process, the technician will use a shop provided tablet to take pictures and videos of recommended items to repair, add recommended line items with a description and photos, look up labor times with VW's labor guide, alldata, or SPG, then send the estimate to parts. Parts will then look up the components and price any additional necessary hardware, provide ETA's, a quote number, and send it to the service advisor.

What is your policy on side work?

We allow side work as long as it doesn't impact our shop and work flow.

Are there any other unique features of the work environment worth noting?

Being a technician can frankly, suck. We try to make it suck less by providing an atmosphere where people don't hate showing up to work, easy communication with management, offsetting warranty labor times with a customer pay multiplier on rough jobs, we push training so hard that the pay structure is based on you going to training initially, we help offset tool costs by allotting a certain amount of funds per year to our technicians, flexibility in terms of taking time off that's paid or unpaid, and we take care of each other.

Do you offer any skills training or continuing education opportunities?

We send our technicians through Volkswagen's certification process. Going to class is all based on the technicians drive to learn more. We've had techs employed for a month and we've signed them up for Fast Track, and we've had techs that dragged their feet for a year before wanting to go to class. If you want training, we're here to provide it.

Can you describe opportunities for career growth at your business?

As we grow, we'll be looking to grow team leads to help offset our shop foreman's workload. If you're not enjoying being a technician or the career is causing too much bodily damage, we've grown technicians into parts & service advisors roles as well.

Can you describe your performance review process?

We do an annual performance review, going over Productivity and Efficiency, fix right first time, average survey score, and photos and videos taken.

What type of safety training is required?

Basic shop safety, electrical specialty training, and high voltage EV training.

Can you describe how Techs work with and mentor younger techs?

We pair new technicians and non-certified technicians with our two A technicians and Foreman for a month, then we rotate each person to learn each style our top techs have so they can take the good habits and skills from them and learn to build their own process.

How does your shop get involved with the local community?

We participate in local clubs and events like Volktoberfest, hosting golf outings for cancer donations, and local grill outs!

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We have worked with youth at a local career center for high school students to give them summer jobs learning about technician work & life. We also hire directly from our local tech school, giving prospects a real world shop outlook while going to school.

Where do you see the shop in five years?

We've just hit our sixth year of being in business and we've started our dealership expansion as of 08/31/22. We're adding on 8 additional bays, an additional wash bay, and massive addition to the parts department.

Do you have an application form and how long does it typically take to complete?

We do, it is all online, and takes approximately five minutes to complete.

Do you phone screen applicants before doing in-person interviews?

We reach out via phone, text, or zoom to have an initial short discussion.

What do your in-person interviews entail?

Desired income, hours turned, productivity and efficiency, DMS usage, how was work dispatched, digital multipoint, benefits package, what we're looking for, a walk through, getting free time to meet and chat with any members of our team

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We're not required to

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No, skill set is determined during interview process

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

24 hours

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

It can be as fast or as slow as the applicant wants. We hire same day and start the following.

A Level Technician Pay Range: $83,200 - $100,000/year

This is based on our structured pay plan, being master certified with a varying level of experience, turning 40 hours per week.

B Level Technician Pay Range: $54,080 - $66,560/year

This is based on our structured pay plan, being three to six certifications in to your VW training, turning 40 hours per week.

C Level Technician Pay Range: $41,600 - $49,920/year

This is based on our structured pay plan, being zero to two certifications in to your VW training, turning 40 hours per week.

Lube Technician Pay Range: $31,200 - $37,440/year

This is based on our structured pay plan, having zero certifications and none to some lube technician experience.

Service Advisor Pay Range: $40,000 - $100,000/year

Pay plan is setup on a daily paid salary with a varying individual gross % based on individual and warranty gross, and a separate individual gross % based on internal gross. Low end is for a new advisor, high end is for an experienced advisor maximizing their pay plan.

Student Tech / Apprentice Pay Range: $15 - $18/hour

This is based on our structured pay plan, having zero certifications and none to little technical experience, while being a student either in high school with a vocational class or in technical school.

Health Insurance Offered: UMR Medical Insurance - HSA & Consumer Driven Plans are available. Eligibility for enrollment is after 60 days of continuous employment. Health screenings are also available to potentially lower the cost of your health insurance plan.
Dental Insurance Offered: NAP Plan through Guardian Dental with a Dental Maximum Rollover included to roll over a portion of your unused annual maximum into your personal MRA. Our dental plan also offers a College Tuition Benefit that may be eligible to pay for one year of college tuition!
Vision Insurance Offered: Vision through Guardian Vision.
Retirement Plan Offered: A 401k plan through Voya. Has a up to 6% match.
Sick Leave Offered: Two paid sick days per year.
Vacation Offered: Five vacation days after first year of continuous employment. Additional time earned through additional time employed.
Paid Holidays Offered: Yes!
ST / LT Disability Offered: Voluntary Long Term Disability is offered.
Life Insurance Offered: $20,000 provided at no cost to our employees. Benefits will reduce according to age! Additional AD&D is available.
Uniforms Offered: We provide Cintas uniforms, along with wearing Volkswagen Drivergear as an alternate.
Other Offered: EAP - Confidential counseling sessions available 24/7 Legal Resources - Unlimited phone access and an initial consultation at no charge with a local attorney and discounts on additional services Financial Resources - Unlimited phone access to financial professional for information regarding personal finance and related issues Work-Life Resources - Information and referrals on child care, elder care, adoption, relocation, and other personal convenience matters. Guidance Resources - Online access to a health risk assessment survey, and a variety of health management tools and information.

Shop Talk

Our drive on alignment checker is fully installed and running! When a customer comes in to visit, by the time they have stepped out of their vehicle, we'll already have a comprehensive 360 degree snapshot of their vehicle, alignment, and tire condition.

We're upgrading the service drive during our expansion with some state of the art technology. This is the newest piece of Hunter technology: The Hunter Quick Check Inspection. The tool automatically checks the alignment, scans the tire tread and will note measurements for each individual tire, along with wear patterns, will be hooked up to a 65" TV that will show all of the data to the incoming customer for transparency purposes, recognizes customer vehicles automatically via license plate recognition, and takes pictures of each vehicle's condition upon arrival.

0:22

We had a sunny day, so we thought we'd get some video progress on the exterior construction!

We've begun our construction phase! Shop expansion & parts department expansion is finally here.

What are a couple of things you'd like to highlight that happened in August?

August was a fantastic month for us. We had a 16% increase in RO count, 16% increase in hours, and a 6.5% increase in ELR YoY. With 858 RO's being written in August, the shop was bustling with activity, but not too much as to overload and overbook our team. We've begun construction officially as well. What that means for us, is adding on an additional eight service bays, two of which will be EV certified, getting us to a total of three EV certified bays, and a large area to do EV repairs out of. Our parts department is also gaining a full upstairs, and added 15+ feet of department room, which should help with having more parts on hand for day of repairs. We've welcomed a new shop apprentice, Dawson, to the team, and he's already showing us how much he loves the automotive field. So far, he's been a fantastic addition!

Do you offer any sort of tool reimbursement program for your techs? Or can you talk about what tools the shop provides?

We offer a tool program that is setup to grow with our technicians. Apprentices are given a Volkswagen Tool Program starter set of cordless and hand tools, along with a Bluepoint cart to use when coming on board, along with being able to utilize the tools of their mentor. If the apprentice remains employed with us for two years from hire date, they will get to keep that starting tool set, which is equipped with $2500 in tools, plus the cart. After six months of employment, an apprentice will get their initial $600 in tool money. Once they have hit their first year of employment, a technician or apprentice will receive $840. Each year this fund grows in value as well, and refills itself on your annual hire date. Besides our tool program, we also have the typical dealer required OEM special tools. On top of that, we also purchase special tools that are not required, such as special engine cradles, ramps, or smoke testers so they'll be readily accessible and make the job easier. Each technician is also provided a tablet for digital multipoint inspections, and also has their own scan tool provided by us so no one has to wait on others.

Andy Mohr Volkswagen - Technician Jobs in Avon, IN