Under The Hood
Is the shop heated? Air conditioned?
Our shop is equipped with heating.
What is the size of the team I’d be working with?
13 members currently on our fixed operations team.
What are the shop hours and what are the shift timeframes?
Our service and parts department hours are as follows: Monday: 7:30am-7:00pm (technicians work till 7pm on rotation) Tuesday - Friday: 7:30am-5:30pm
What tools does the shop provide that are available for all technicians to use?
All Toyota special tools are available for technicians to us. In addition to special tools we have a Technician Tool Incentive Program in partnership with Snap-on. We recognize that technicians are entering the market, sometimes with little capital to invest in tools of the trade. This program allows us the dealer to invest in the technician, while the technician invests in their career.
What type of break room facility is provided?
Our break room is located in the shop between the male technician locker room and female technician locker room. Our break room has a kitchen with full size fridge, freezer, and microwave.
How many bays does your shop have?
How many repair orders do you average per month?
We average between 580 to 600 RO's a month. We have the demand and capacity to grow this number. We are in need of more technicians to meet that demand.
What is your parts ordering process?
This process outlines the procedure for placing an order with Toyota. This will apply to the Parts Counterperson.All parts orders for each day are due to Toyota by 5pm EST. There is an exception for overnight emergency orders, however. These orders need to be placed by 11am EST.
What is your policy on side work?
Employees are expected to devote their full attention and energy to their duties and responsibilities during working hours.
Are there any other unique features of the work environment worth noting?
Our fearless leader and Dealer Principal, J. Davis (Dave) Illingworth was the Former Senior Vice President Chief Planning and Administrative Officer of Toyota Motor Sales, U.S.A., Inc. In this position, Dave was responsible for Finance, Corporate Services, Business Planning, Human Resources, Information Systems, Strategic and Product Planning, Advanced Product Strategy, Telematics, Legal, University of Toyota, and Motorsports. Dave joined Toyota in 1980. He held management positions in sales, customer relations, and market representation, and was general manager of Denver and Cincinnati regions. Dave also was group vice-president and general manager of the Lexus Division. He was with Lexus from the division’s inception in January 1987 through 1992, and was instrumental in making Lexus an industry leader in customer satisfaction, sales, and quality. Most recently, Dave was senior vice-president and general manager for the Toyota Division from 1992 to 1997, overseeing sales and marketing. In recognition of his work, Dave was named Automotive News All-Star for 1997, was Automobile Magazine’s 1992 “Man of the Year” for his leadership of the new Lexus Division, and was one of the auto industry’s “Top 10 Newsmakers” by Automotive News. One of the vehicles overseen by Dave, the Toyota Camry, earned the title of America’s best-selling car in 1997. In 2010, Dave released God of Hope, giving readers first-person testimonies of the disciple Thomas, the prophet Moses, the apostle Paul, and the disciple John, God of Hope brings to life the energy, passion, and brilliance of God’s mysterious plan for the universe and humanity as it is unfolding in history. Godofhope.net was also launched to support the need to use the internet to bring people to Jesus in a non-threatening way. A graduate of Ohio University in Athens, Ohio, Illingworth earned a Bachelor of Arts degree in sociology and was formerly a member of the Ohio University Foundation Board of Trustees.
Do you offer any skills training or continuing education opportunities?
Our goal is to provide our technicians with several options to obtain ASE accreditations and Toyota certifications within a reasonable timeframe. It is up to you on how quickly you progress, but we will support you by providing education and training opportunities that will focus on developing the skills necessary to advance your career as an automotive technician. We want to see you succeed, and as a technician at Toyota of Warsaw, you will not have to pay for any tuition costs to obtain your ASE and manufacturer certifications or for attending training classes.
Can you describe opportunities for career growth at your business?
At Toyota of Warsaw, career growth opportunities are vast, directly tied to your enthusiasm for learning and delivering results. The more you're willing to learn and contribute, the higher you can climb on the ladder of success. Your commitment and eagerness make the difference in shaping a rewarding career path whether in fixed operations, marketing, administration or vehicle sales. We help you discover where your skill sets and interest fit within our dynamic team.
Can you describe your performance review process?
Team members can expect an annual performance reviews the month of their anniversary date. All new hires can expect a 30 day, 90-day, and 6-month check-in and review from their start date.
What type of safety training is required?
All employees are expected to complete online safety, cyber security and harassment training within the first week of employment.
Can you describe how Techs work with and mentor younger techs?
Experienced technicians are mentors to the local high school automotive interns assigned to our dealership, meeting a few times a week. During these sessions, interns will have the opportunity to shadow our technicians, gaining hands on experience and insights into their processes and acquiring the skills to perform various labor operations accurately and efficiently. New technicians joining the team will be paired with an experienced technician to learn the shop processes and technology used to enhance and improve the customer and technician experience.
How does your shop get involved with the local community?
At Toyota of Warsaw our entire team understands that we are blessed to be able to live and work in Kosciusko County. We believe in making a positive contribution to the communities we serve and are honored to share the ways we have been able to give back. Our team has partnered with a variety of organizations dear to our hearts. Below are a few of the organizations we are proud to support. Wagon Wheel Center for the Arts, Kosciusko County Chamber of Commerce, C.A.S.A., Lilly Center for Lakes and Streams, JOE'S Kids, Toys for Tots, Warsaw Community Schools N.E.W Workshop (Nontraditional Employment for Women). We would also like to take this opportunity to thank you, our customers and employees, for making it possible for us to give back. In addition, to the organizations listed above, the team at Toyota of Warsaw is proud to support students from Warsaw Community High School and Grace College in their professional development. Our dealership has employed high school students, who have joined us through the Warsaw Community Schools Careers Center, and collegiate students, who have joined us as business and marketing interns since 2017.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We are currently in partnership with Warsaw Community Schools and their Automotive Pathways students. At present, we have junior and senior technician interns working alongside our experienced technicians. Toyota of Warsaw, in collaboration with Toyota, has joined forces with Warsaw Schools to introduce the Toyota Technician Education College/High School Support program. This initiative is crafted to complement the school's existing curriculum and assist students who aspire to pursue a career with Toyota in gaining a 'head start' in their certification training. Students who successfully complete the eLearning modules will qualify to become Toyota Maintenance Level Certified Technicians before graduating high school.
Where do you see the shop in five years?
need to complete
Is there anything else you’d like to mention about career development and community?
At Toyota of Warsaw, we are dedicated to fostering growth and success not just in our business, but in the individuals who contribute to it. Our commitment extends beyond selling exceptional vehicles; we invest in the development of our team members through comprehensive job training and personalized career path planning. We believe that by empowering our employees with the skills and guidance they need, we not only enhance their professional capabilities but also strengthen our overall community. At Toyota of Warsaw, we see every individual as a vital part of our success story, and we are proud to support their journey towards fulfilling and rewarding careers.
Do you have an application form and how long does it typically take to complete?
Toyota of Warsaw lists all open applications at indeed.com. We are always accepting applications and encourage resume’s to be emailed to firstname.lastname@example.org
Do you phone screen applicants before doing in-person interviews?
We will email a questionnaire asking basic questions regarding experience. Following this prescreening questionnaire, we conduct a phone interview to get to know the applicate better.
What do your in-person interviews entail?
Our in-person interviews will cover technical knowledge as well as what processes and procedures the applicant has experience with.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We require a background check before hire.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not require a skill assessment. We do require documentation of any certifications or ASEs documents that are listed on the resume or application.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We will follow up with all applicants within 48 business hours.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
If hired, applicants should receive an offer letter within two weeks of the first phone interview.
Is there anything else you’d like to mention about your hiring process?
We know that your time is valuable and try to make our hiring process as seamless as possible by communicating with you every step of our process.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $80,000 - $115,000/year
Master Technician Rate and Production Bonuses are Paid Weekly: - Pay Range: $25.00 to $38.00 per flat rate hour based on experience / ASE certifications. - Production performance bonus, increasing by skill level certification. - Certain hour amount guaranteed weekly, increasing by skill level. - $12,000 signing bonus to be paid out once a month over one year ($1,000 per month) **Eligibility for signing bonus is determined based on experience and ASE certifications**
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $40,000 - $75,000/year
Production Bonuses are Paid Weekly: - Pay Range:$20.00 to $30.00 per hour or flat rate hour based on experience / ASE certification. - Production performance bonus, increasing by skill level certification. - Certain hour amount guaranteed weekly, increasing by skill level.
- Health Insurance Offered
- Toyota of Warsaw is proud to offer a comprehensive benefits package to eligible active, full-time employees. Toyota of Warsaw covers 100% of the cost of medical, life, and STD coverage for the employee only, and covers 70% of dependent premium for medical. Commitment to You: -100% employer-paid insurance premiums (70% for employee dependents). -Comprehensive health insurance coverage, including medical, mental health, dental, and vision. - Life insurance and Short-Term Disability insurance provided to all full-time employees (30 plus hours a week), paid 100% by Toyota of Warsaw. - 401K benefits with a matching program. - Paid vacation and holidays. - Opportunities for career growth and advancement. - Employer-paid education and training. - Employer-paid ASE test. - Employee vehicle purchase plans. - Long-term job security. - Health and wellness programs. - Flexible work schedule. - Discounts on products and services. - Company-supplied uniforms. - Full benefit eligibility after 90 days of employment.
- Dental Insurance Offered
- Toyota of Warsaw offers dental insurance through United Health Care, and covers a percentage of the employee cost. The employee is responsible for paying for their dependents.
- Vision Insurance Offered
- Toyota of Warsaw offers vision insurance through United Health Care, and covers a percentage of the employee cost. The employee is responsible for paying for their dependents.
- Retirement Plan Offered
- 401k benefits and match are offered to full time employees.***Must be employed at Toyota of Warsaw for one year to qualify for 401k benefits***
- Sick Leave Offered
- Employees will receive 2 paid sick days after the first year of employment.
- Vacation Offered
- 1 week paid vacation available after first year of employment. 2 Weeks paid vacation available after year 3 of employment. 3 Weeks paid vacation available after year 15 of employment.
- Paid Holidays Offered
- We have 5 paid holidays per year: New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Toyota of Warsaw is proud to offer a comprehensive benefits package to eligible active, full-time employees. Toyota of Warsaw covers 100% of the cost of Short Term Disability coverage for the employee.
- Life Insurance Offered
- Toyota of Warsaw is proud to offer a comprehensive benefits package to eligible full-time employees. Toyota of Warsaw covers 100% of the cost of Life Insurance coverage for the employee.
- Uniforms Offered
- Company-supplied uniforms at no cost to employee.
- Other Offered
- Toyota of Warsaw also offers an employee assistance programs. Our employee assistance program provides consultation services for referrals to local community treatment sources.
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