About Us

Sheppard Auto Group (SAG) provides a dynamic and supportive work environment that encourages professional growth and development, making it an attractive opportunity for skilled technicians looking to join our team. With a proud legacy spanning 75 years, SAG is family-owned and known for its unwavering commitment to delivering top-quality service and ensuring customer satisfaction. Our technicians can expect to collaborate with a team that values innovation and continuous improvement. As of 2024, technicians at Sheppard Auto Group benefit from a newly constructed, state-of-the-art facility equipped with the latest tools and technology. This investment enables them to perform their tasks with unparalleled precision and efficiency.SAG invests in ongoing training and education, ensuring technicians stay ahead of the curve in an ever-evolving industry. Furthermore, SAG places a high priority on employee well-being, recognizing the importance of maintaining a healthy work-life balance. We offer competitive compensation packages, comprehensive benefits, and flexible scheduling options to support technicians in achieving rewarding careers while enjoying personal time. The company also fosters a culture of inclusivity and diversity, empowering individuals from all backgrounds and experiences to thrive and succeed. Through our partnership with Giant Worldwide, we implement strategies that enhance communication skills, foster deeper connections, and promote a shared dedication to organizational success. Our success stories include technicians who have undergone leadership development training and have advanced to lead our service centers as shop managers. This progress underscores our dedication to nurturing growth, collaboration, and purpose-driven leadership within our organization. Joining Sheppard Auto Group means becoming a member of a thriving community dedicated to excellence, integrity, and a genuine passion for the automotive industry. If you're ready to be a part of our dynamic team, we invite you to apply and contribute as a valued member of our community.

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Under The Hood

Is the shop heated? Air conditioned?

Our shop is heated with large zonal heaters allowing technicians who run hot to turn down the heat and technicians who run cool to turn up the zone.

What is the size of the team I’d be working with?

We house four brands, Volvo, Audi, VW, and Hyundai, under four rooftops. Each brand varies in size from 7-20 team members with some shared responsibilities such as our Warranty Admin and Service Manager who works with all four brands. Each facility has a shuttle driver who is backed by Lyft and Uber services.

What are the shop hours and what are the shift timeframes?

For Parts and Service, we are open from 7:30 am until 5:30 pm Monday to Friday, with a mix of start times depending on the individual's needs outside of work. Most of our technicians work 8:00 am -5:00 pm, with various start times at 7:30 and 8:30 am. No weekends or nights helps create a balance that is needed in our industry, and we strive to maintain that for our team.

What tools does the shop provide that are available for all technicians to use?

We have the complete set of specialty tools for each brand and have focused on organization by purchasing and sorting our specialty tools into large work draws.

What type of break room facility is provided?

Our shop has a locker room, lunchroom, and breakroom for all technicians and fixed operations employees on the second floor of the facility.

How many bays does your shop have?

Our shop has 36 bays in the main shop with 6 additional bays at our Hyundai facility.

How many repair orders do you average per month?

1200

What is your parts ordering process?

Currently, we use CDK Service to follow the repair order through the process. Technicians request parts for the quote, and once the repair is approved, it is marked as such in CDK service. Then, the Advisors notify parts and the Technician of the following information. The job is approved if the car stays or leaves if the repair is under warranty, extended warranty, or customer pay. This allows the Technician, Parts Advisor, and Service Advisor to be on the same page. On more extensive repairs, we see Technicians touching base with parts to ensure all correct parts are ordered.

What is your policy on side work?

We allow employees to use the shop for side work when pertaining to their personal cars and Friends/Families' vehicles upon management approval. We had an Audi tech want to do a major repair on his personal car. We worked together and settled on the idea that he takes a paid day off on a Friday to allow him to start and complete the repair before the following Monday.

Are there any other unique features of the work environment worth noting?

We are part of a growing family of dealerships and have prioritized manufacture training.

Do you offer any skills training or continuing education opportunities?

We are focused on both professional and personal development of our staff. We focus the first 40-80 hours of a new to us or new technician focusing on the web base training our manufactures provided as well as the company culture and process. We then focus on getting our technicians hands on training we realize that the short-term cost of sending technicians off sight is far less than not. We focus on growing our teams' abilities and we find value in improving our Technicians and Advisors. We are part of GiANT worldwide and provide monthly training for future leaders in our companies and currently have several technicians learning leadership skills to help prepare our team for future opportunity. We also have Monthly all store GiANT training shutting down all aspects of our business once per month for two hours to help develop a common language. It is then management's goal to train weekly with GiANT tools furthering the employee's development

Can you describe opportunities for career growth at your business?

We have Vision to grow 14 times our current size. As we settle into our new building, we have ability to expand even further. We are looking to provide career growth in all brands and have the ability to get creative in career paths.

Can you describe your performance review process?

Currently, we have different levels of reviews, but we focus on attendance, production and efficiency (fixed right the first time) during our review process. We have monthly reviews for apprentice technicians for the weekly items like attendance, professionalism, ability to learn and perform a new process, etc.

What type of safety training is required?

We focus on all OSHA rules and have a team dedicated to the training and continued monitoring of such items.

Can you describe how Techs work with and mentor younger techs?

We are in the beginning stage of creating a Mentorship academy. We team 1-4 technicians with our mentor technician. We start with one apprentice per mentor, we have weekly tracking of Attendance, Ability, Willingness to work as a team, and competence that is completed each week by the mentor and reviewed with the apprentice. The next step is monthly the Apprentice, Mentor, and Service manager review the last months progress and set goals for the next month. between 6-12 months based on progression of ability a second apprentice is introduced and the process starts again. at four apprentices the mentor tech focused on the four apprentices and production is not reviewed of his or her flagged hours but as a team growth in efficiency.

How does your shop get involved with the local community?

We have a community outreach person who is employed by the company for Beach Clean ups and Charity activity. The fixed Operations Director has a long-standing history working within the education system at the high school and college level.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We are currently looking into creating high school articulation agreements where a student can spend part of the school day Onsight learning jobs skills and getting high school credit. The fixed operations director was brought into the dealership the beginning of 2023 with a focus on supporting the local high school and community college programs but is just starting this journey

Do you phone screen applicants before doing in-person interviews?

No, We do not have a requirement for a phone screening but also have no issues with talking on the phone before spending time to meet. We are a firm believer that hiring process should be fast and have spent time eliminating steps to allow us to hire quickly.

What do your in-person interviews entail?

Depending on the position we are hiring for we have a couple different paths to take. But in general we try to first and foremost allow who we are the good and the challenges to shine through and if the candidate thinks we are a fit for their life and career we will get into who they are and find if they seem like a fit for the company.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We have a standard background and DMV check and drug screen process before hiring an employee.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No but we are embracing this concept and working with lead technicians and Advisor trainers use a informal conversation to better asses skills sets.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

With in 48 hours. Again no reason to not be transparent and allow both parties to move forward quickly.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

On average 5-7 days depending on the background and DMV service.

Is there anything else you’d like to mention about your hiring process?

We are able to be flexible and adapt quickly to our market allowing us to be creative in execution of hiring

A Level Technician Pay Range: $70,000.00 - $140,000.00/year ($33.65 - $67.31/hr)

We are a flat rate shop but have become progressive in how we pay.

B Level Technician Pay Range: $41,000.00 - $80,000.00/year ($19.71 - $38.46/hr)

We are largely a flat rate shop with production bonuses.

C Level Technician Pay Range: $37,430.00 - $50,000.00/year ($18.00 - $24.04/hr)

That this level we are hourly with an focus on production and fixed right the first time. Depend on what stage of the progression a technician is at could be hourly or flat rate.

Service Advisor Pay Range: $36,000.00 - $144,000.00/year ($17.31 - $69.23/hr)

This is a base plus commission position with CSI bonuses that reward customer first focus

Lube Technician Pay Range: $33,000.00 - $45,000.00/year ($15.87 - $21.63/hr)

With the focus on mentor technician program we have been steadily focused on using the express services model to start the mentors but progress into career training so we do not use the Lube Technician model much

Student Tech / Apprentice Pay Range: $35,000.00 - $41,600.00/year ($16.83 - $20.00/hr)

This position is paid hourly with a monthly review from the mentor technician.

Health Insurance Offered: We have options under the Cigna Insurance plans HSA, PPO base and PPO Buy up plan. You may search network providers at www.Cigna.com
Dental Insurance Offered: Our Dental Insurance is provided by Cigna. For the insurance year 2023 coverages are below Covered Services: Preventative Services (exams, cleanings, x-rays) Insured pays 0% Basic Services (extractions, routine fillings, periodontics, endodontic) Insured pays 20% Major Services (Crowns, bridges, dentures) Insured pays 50%
Vision Insurance Offered: Vision Insurance is provided by VSP You may Search for network providers at https://www.vsp.com/
Retirement Plan Offered: Nationwide is the provider of our retirement we have ROTH and 401K options
Sick Leave Offered: January first company wide 40 hours sick pay that is separate from vacation pay
Vacation Offered: Vacation Pay starts one year from hire date. 1st year = 40 hours 2-4 year = 80 hours 5-8 years = 96 hours 8+ years =120 hours
Paid Holidays Offered: We are closed 8 major holidays pay is dependent on the holiday falling on a scheduled working day
ST / LT Disability Offered: We have both short term and long term options
Life Insurance Offered: We have several options for life insurance
Uniforms Offered: For technicians uniforms are provided Advisors are provided Specific Brand Polo's
Other Not Offered

Shop Talk

Top Shop Challenge: Over the years, technicians have had some consistent complaints about the industry. WrenchWay is seeing more and more shops proactively address these issues and come up with solutions. What is one area where your shop has solved a common technician career complaint?

One of the keys strength's of our team is setting achievable goals. We don't make something unobtainable. Bobby our Service Manager has a superpower of knowing the industry from the ground up he started in detail, then moved to technician this gives him hands on knowledge of the struggles of our team. We provide continued education for all our techs.

Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?

Last month was an eye-opening month for us. Our Hyundai team always works so well together that they will come in early and stay late if needed to get the vehicles fixed and keep our customers moving forward. This past month we realized how overworked everyone is. I couldn't be more proud of my team and eager to get them the support they need. We are adding staffing and looking at ways to empower our customer-facing coworkers to guide the best practices for giving such excellent service that we Wow our customers.

1:35

Meet our interns from Connected Lane County! We love having these guys on our Sheppard team. It has been great getting to know them and watching them learn and grow. #sheppardautogroup #connectedlanecounty #volvo #volkswagen #hyundai #audi #teamwork #volkswageneugenservice #audieugeneservice #volvocarseugeneservice #audieugenservice #TopShopChallenge

Top Shop Challenge: We love a shop with character. Who on your team keeps things exciting & entertaining? Who do you know is going to have the best stories after a long weekend?

Our shop is full of a fun-loving, adventure-seeking crew. But we are going to go with Kyle Quast. He is always out doing epic stuff, like Hiking to high lakes in Washington State or exploring the Orgon coast, Camping, kayaking, or SUP. He is always ready for more. He is an avid rock climber and a fantastic skateboarder. When Monday rolls around, I definitely make it a point to ask Kyle about his weekend!

Top Shop Challenge: With summer in full force, what do you do to help your team stay cool?

When it gets hot, we get creative. We have the service fridge full of cool Gatorade and on extra hot days, we will bring watermelon or popsicles through the shops. We are trying it figure out where to make a misting station next!

Top Shop Challenge: WrenchWay recently celebrated its 3rd anniversary. Does your shop do anything special for employees on their work anniversary or their birthday?

We celebrate Birthdays and Work Anniversaries with a company wide email and lots of love from our co-workers. Then again at our quarterly all employee lunches we bring everyone up front we sing to them and we all get a card with 10.00 and one lucky person gets the special envelope with a 50.00!

Sheppard Auto Group - Technician Jobs in Eugene, OR

Top Shop for Technician Jobs in Eugene, OR