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Under The Hood
Is the shop heated? Air conditioned?
Shop is heated in the winter and equipped with large fans for summer months.
What is the size of the team I’d be working with?
Currently we have a service team of 7.
What are the shop hours and what are the shift timeframes?
Monday thru Friday, 7:00am-5:00pm
What tools does the shop provide that are available for all technicians to use?
Generally techs provide their own tools. We supply all Hyundai specialty tools.
What type of break room facility is provided?
Small break room, table, chairs, fridge, micro.
How many bays does your shop have?
10
How many repair orders do you average per month?
Approximately 600
What is your parts ordering process?
All parts are ordered through the parts department.
What is your policy on side work?
Side work is allowed on a case by case basis. Manager has the right to refuse side work if current conditions don't allow for it.
Are there any other unique features of the work environment worth noting?
Our store is a new facility. We opened in November of 2020.
Do you offer any skills training or continuing education opportunities?
Ongoing Hyundai training throughout employment with Rosen.
Can you describe opportunities for career growth at your business?
A typical career path might look like this: Service Porter, Lube Tech, Mid-Tech, Journeyman. We also have Service Advisor positions where you would be working more one-on-one with customers, advising and selling tech services. These are commission based sales positions, with a base salary.
Can you describe your performance review process?
We review employees once per year.
What type of safety training is required?
1 online course.
Can you describe how Techs work with and mentor younger techs?
We don't have a formal mentor program, however the more experienced techs mentor the younger techs on a daily basis and are always available for on the job training and questions.
How does your shop get involved with the local community?
We raise funds for Canines for Comfort, a non-profit organization dedicated to raising and grooming psychiatric service dogs to emotionally support veterans, children and other individuals suffering with traumatic syndromes. We also partner with Algonquin Child Safety Car, Hope on Wheels, Jesse White Golf Outing, Lauri S. Bauer Foundation for Sudden Loss and the USO of Illinois.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We partner with local community colleges in order to recruit new techs right out of school.
Where do you see the shop in five years?
We calculate a 15% growth in business over 5 years.
Is there anything else you’d like to mention about career development and community?
N/A
Do you have an application form and how long does it typically take to complete?
Our online application process should take under an hour.
Do you phone screen applicants before doing in-person interviews?
No
What do your in-person interviews entail?
Face to face meeting with the department manager. Discussion includes background, certifications, career path, and getting to know the person.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
All candidates are subject to a drug screening.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We do not perform a skills assessment. Skills discussed during the interview process.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
1-2 weeks
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
About 3 weeks at the most
Is there anything else you’d like to mention about your hiring process?
n/a
B Level Technician
Pay Range: $50,000.00 - $80,000.00/year
Pay is based on experience
C Level Technician
Pay Range: $40,000.00 - $60,000.00/year
Pay is based on experience
Service Manager
Pay Range: $100,000.00 - $120,000.00/year
Pay is based on experience
A Level Technician
Pay Range: $90,000.00 - $100,000.00/year
Pay is based on experience
Service Advisor
Pay Range: $55,000.00 - $70,000.00/year
Pay is based on experience
Lube Technician
Pay Range: $15.00 - $17.00/hour
Pay is based on experience
- Health Insurance Offered
- Blue Cross Blue Shield, Rosen employees pay 50% of premium
- Dental Insurance Offered
- Provided through Equitable
- Vision Insurance Offered
- Provided through Equitable
- Retirement Plan Offered
- 401k with 3% company match
- Sick Leave Not Offered
- Vacation Offered
- 40 hours after 1 year 80 hours after 2 years 120 hours after 9 years
- Paid Holidays Offered
- 6 paid holidays! Christmas, Thanksgiving, Independence Day, Labor Day, New Years Day, Memorial Day
- ST / LT Disability Offered
- Provided through Equitable
- Life Insurance Offered
- Provided through Equitable
- Uniforms Offered
- Full uniforms provided by Rosen
- Other Offered
- AFLAC options available
