Import Performance, Inc. - Technician Jobs in Bend, OR

About Us

We are your hometown repair shop! Import Performance Auto Repair features ASE Certified Auto Repair Specialists who work on all makes and models, from Sprinter Vans, Toyota, Subaru, BMW, and everything in between. Multiple free loaner cars, state-of-the-art digital inspections sent to your cell phone, and a staff that is truly top-notch. The new shop is impeccably clean and beautiful, it just attracts people to it. The best technicians want to work here. Experience auto repair taken to the next level at Import Performance Auto Repair in beautiful Bend, Oregon.

Photos

  • We perform digital inspections that are sent to our customers.
  • We work on all makes and models.
  • We have very upbeat and professional service advisors.
  • Checking in parts.
  • Clean and professional waiting area for our customers.
  • Technician using tablet for repair information.
  • A tech replacing radiator.
  • We have two Pro-cut brake lathes for perfect brake jobs.
  • The owners can jump!
  • Beautiful 11000 square foot facility.
  • Halloween 2022.
  • Picture for Best Of Bend ad. Import Performance Auto Repair has been voted best shop for four years in a row.

Under The Hood

Is the shop heated? Air conditioned?

Multiple gas heaters in shop. No AC in shop. AC in break room and front office areas.

What is the size of the team I’d be working with?

Six technicians and one shop helper. 3 service advisors and one parts professional. Two owners.

What are the shop hours and what are the shift timeframes?

Monday through Friday from 8 to 5. We are never open on weekends!

What tools does the shop provide that are available for all technicians to use?

Multiple updated Scan tools, specialty tools, welder, shop press, two Pro-cut brake lathes, AC machine, Hunter alignment machine, shop toolbox, smoke machine, programming tool, tire machines, strut machine, battery chargers, transmission jacks, floor jacks, engine hoist, engine stands, band saw, parts washer, etc. Multiple repair database subscriptions.

What type of break room facility is provided?

Large brake room with fridge, sink, tv, microwave, small oven, and coffee. Heated and cooled.

How many bays does your shop have?

12 bays

How many repair orders do you average per month?

330 cars

What is your parts ordering process?

Service advisors order all parts. Technicians use parts request forms to get correct parts.

What is your policy on side work?

All technicians get keys to shop after trial period. Working on family and personal cars permitted. No side work for money allowed in the shop.

Are there any other unique features of the work environment worth noting?

This is a green shop listed in the state of Oregon. We recycle everything including used oil filters, used oil, antifreeze, cardboard, scrap steel, etc. We have a large solar system on the roof of the building. We have an EV shuttle car and charging station. We purchase recycled printer paper, bulk antifreeze, and eco-oil from Castrol. Our shop has LED and other efficient light bulbs.

Do you offer any skills training or continuing education opportunities?

Yes, we try to do all the available in-person tech classes in our local area. Since Covid, this has been less. We just did a good EV class last month. We used to send all the technicians to Portland so they could go to Worldpac classes which are still shut down for in-person. We also do some lunchtime Zoom classes with Worldpac.

Can you describe opportunities for career growth at your business?

We have turned many shop porters into full on line technicians over the years. We always want to technicians to get better and have goals. Technicians get paid for passing ASE tests and make more money when they go through the ranks. We would love all our technicians to be considered A techs.

Can you describe your performance review process?

We have individual performance meetings once a year with goal setting and plans to achieve them. For new hires we do 30 day and 6 month meetings to get people up to speed with our shops programs.

What type of safety training is required?

We have a couple safety meetings a year. One is focused on fire extinguishers, one is on personal safety and lastly we have a strict driving policy to keep our employees protected and safe.

Can you describe how Techs work with and mentor younger techs?

Lube technicians are trained by the owner. We have different check sheets and policy's for technicians that are in training.

How does your shop get involved with the local community?

We have been in the area for 20 years so we have lots of involvement within the community. We have sponsored MBSEF(Mt.Bachelor ski education foundation) for years. We also sponsor Bend FC Timbers. We have been involved with FAN(family access network). We are a long time Bend Environmental Center supporter as well.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We have hosted a few shop tours for high school students so they can see the shop and learn about being a technician as a career.

Where do you see the shop in five years?

The shop has been very successful the last 20 years so the next five would not be any different. The shop owns the building and is very established in the area with a stellar reputation.

Do you have an application form and how long does it typically take to complete?

Yes, I would say 15 minutes or so to complete. Past work history in detail to see what kind of experience the applicant has.

Do you phone screen applicants before doing in-person interviews?

It depends on if they are local or not. Meeting face-to-face can be better, but a phone interview makes a lot of sense if the applicant is out of the area. Talking to local applicants on the phone before the interview just breaks the ice and gets some basic questions out of the way. More communication is mostly always better.

What do your in-person interviews entail?

Review job description and benefit packages first to see if its a fit. Addressing all concerns and questions out of the way pronto. I don't like to waste my time or other peoples time. If I have any concerns that I want clear up I ask those questions in this face to face interview. If the in-person interview goes well I then like to offer a working interview next.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do basic background checks for criminal activity only.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We do not require a written test but a working interview is required for all technicians. This is a great way for the owner/manager to see how well the technician will fit in with the group. Its also very helpful for the technician to see how well they like it before committing to the job. It has to be a great fit for everyone to work well in the long term.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

The answer to this question depends on how many applicants we have. On average, it usually takes 24 hours to find out if you get the job or not.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

We move pretty fast at this shop. If you're the right candidate it could potentially only take a few days. With lots of applicants, it could take a couple weeks but that is worse case scenario.

Is there anything else you’d like to mention about your hiring process?

We are always searching for the most skilled people in the industry which can take time. Many times though the most skilled are not the best fit for our team. We would rather hire an upbeat B tech rather than a pessimistic A tech. We all work closely together and fix problems every day. A caring attitude goes a long way in working with a team and aligning with our shop goals.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $100,000/year ($33.65 - $48.08/hr)

We pay an hourly wage plus a very generous bonus program. Technicians can make up to an additional $2500.00 a month along with hourly rate. This is an actual bonus amount that current technicians have hit. The bonus ranges from $40.00 to $800.00 per week depending on how many hours flagged.

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $60,000 - $80,000/year ($28.85 - $38.46/hr)

We pay an hourly wage plus a very generous bonus program. Technicians can make up to an additional $2500.00 a month along with hourly rate. This is an actual bonus amount that current technicians have hit. The bonus ranges from $40.00 to $800.00 per week depending on how many hours flagged.

Health Insurance Offered
Pacific Source Group plan through Bend Chamber of Commerce.
Dental Insurance Offered
Pacific Source.
Vision Insurance Offered
Pacific Source.
Retirement Plan Offered
401K with company match
Sick Leave Offered
Oregon law requires to provide sick leave.
Vacation Offered
Up to three weeks paid vacation after three years of employment.
Paid Holidays Offered
Seven paid Holiday days a year.
ST / LT Disability Not Offered
Life Insurance Not Offered
Uniforms Offered
Provided by Aramark. Pants, shirts and jackets.
Other Offered
Christmas bonus depending on how successful the year was. Range is $500.00 to $5000.00.

Shop Talk

Tell us about yourself. What is your name, role, and number of years you’ve been in the industry?

My name is Ryan Van Horn, I'm a technician that has been here for 7 years.

Recent walk through video of the shop. Very busy as usual! We set records in October doing 4082 cars with an average ticket of $695.00. Lots of cars and good size jobs. Technicians did very well!

As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!