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Under The Hood
Is the shop heated? Air conditioned?
We have a state of the art shop that is temperature controlled for every season of the year. This helps with efficiency and a great work enviroment
What is the size of the team I’d be working with?
We have 26 technicians at all skill levels. We have 9 service advisors.
What are the shop hours and what are the shift timeframes?
We are open from 7 a.m.- 6 p.m. Monday-Friday. 8 a.m. - 3 p.m. on Saturday. Sundays we are closed. Expect to work every 3rd Saturday. We have shifts from 7-4, 7:30-4:30 and 8-5
What tools does the shop provide that are available for all technicians to use?
We provide all tool boxes and tool carts. We provide wheel lock sets for our vehicles. We provide all special service tools from the manufacturer. New tire machines, on car and off car brake lathes.
What type of break room facility is provided?
We have two break rooms available for team member use. Both are equipped with refrigerators, coffee machines, microwaves and a water/ice machine.
How many bays does your shop have?
We have 29 total bays with 2 flat stalls. We have 2 alignment racks. We have 6 detail and tint bays.
How many repair orders do you average per month?
We average 1650 customer repair orders a month. We average 190 warranty and 350 internal repair orders.
What is your parts ordering process?
We work electronically with the parts department to order parts through our repair order system. Most parts are sent overnight if ordered within a certain time frame.
What is your policy on side work?
We dont allow side work other than your personal cars. We do offer family labor discount if you should need to repair a car.
Are there any other unique features of the work environment worth noting?
We have a long tenured and multi-talented team that make our service department great. We have contests and monthly recognition luncheons.
Do you offer any skills training or continuing education opportunities?
We offer manufacturer training and Hendrick Automotive Group training. We partner with Napa as well for onsite training.
Can you describe opportunities for career growth at your business?
The opportunity grow to the next level. We have had teammates that started washing cars that have grown to service manager. We have entry level technicians that are now master technicians. We build a good bench so if an opportunity arises we can have a teammate ready to fill the position.
Can you describe your performance review process?
We have a yearly review that is completed by the shop foreman. We monitor performance on a daily basis and will review your performance monthly. We will set a base line and then send reports daily so that you can monitor your performance.
What type of safety training is required?
You will have to pass the Lift it Right training. There is also KPA training that will need to be completed.
Can you describe how Techs work with and mentor younger techs?
We have several master techs that work with apprentice or entry level techs on recommendation, repair and process. We will teach you how to do a proper video inspection to send to customers.
How does your shop get involved with the local community?
We work with Pitt State and the automotive program.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We work mostly with Pitt State. We have had 5 people in the last 4 years that have graduated and now working in our shop.
Do you phone screen applicants before doing in-person interviews?
We can phone screen applicants if you are out of state or still in school to have a meet and greet to make sure we fit your needs and you fit our needs.
What do your in-person interviews entail?
Its a warm interview just getting to know you and know our brand.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We do all the checks listed above when going through the hiring process.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We dont do a physical assessment before hiring.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
The expectation is usually 3-5 days for an offer or a rejection.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Plan on around two weeks for all the checks, onboarding and orientation
A Level Technician
Pay Range: $25.00 - $34.00/hour
We also offer additional compensation for ASE certification. We offer additional compensation for Senior and Master lever manufacturer certification.
B Level Technician
Pay Range: $21.00 - $25.00/hour
We also offer additional compensation for ASE certification. We offer additional compensation for Senior and Master lever manufacturer certification.
C Level Technician
Pay Range: $18.00 - $21.00/hour
We also offer additional compensation for ASE certification. We offer additional compensation for Senior and Master lever manufacturer certification.
Lube Technician
Pay Range: $17.00 - $18.00/hour
This is an entry level step that will allow you to work your way up to a flat rate technician. Hands on training will be provided.
Student Tech / Apprentice
Pay Range: $17.00 - $18.00/hour
We offer hands on training from a Master tech while you are in school. Our master techs will train you on our process and give you the hands on training to create a pathway to success. We have part time and full time positions available.
- Health Insurance Offered
- Eligible employees have the opportunity to enroll in a group health insurance plan. A detailed summary of your group plan is set forth in a separate booklet, which will be furnished to you so that you can become familiar with these important benefits.
- Dental Insurance Offered
- Eligible employees have the opportunity to enroll in a group health insurance plan. A detailed summary of your group plan is set forth in a separate booklet, which will be furnished to you so that you can become familiar with these important benefits.
- Vision Insurance Offered
- Eligible employees have the opportunity to enroll in a group health insurance plan. A detailed summary of your group plan is set forth in a separate booklet, which will be furnished to you so that you can become familiar with these important benefits.
- Retirement Plan Offered
- The Company is pleased to offer eligible employees the opportunity to enroll in a 401(k) Savings Plan. One of the best opportunities to save for your future is provided through salary deferred 401(k) contributions. 401(k) is a section of the tax code that allows employees to contribute a portion of their pay to a company-sponsored retirement plan. Since your contribution is not counted as taxable income, it reduces the amount of tax withheld from your paycheck. Another component of your plan is the discretionary employer matching contribution feature. This allows the Company to match a portion of your contribution. Additional details of this program are set forth in separate documents.
- Sick Leave Offered
- It is the Company’s policy that regular full-time employees will accrue five (5) hours of paid personal/sick time per full month of employment, not to exceed sixty (60) hours per full calendar year. Paid personal/sick time may be used in connection with absences from work due to legitimate personal or family injury, illness or business. (Personal/sick time includes pregnancy.) Employees on an approved leave of absence must exhaust all paid personal/sick time available before using any other paid leave or unpaid leave. Accrued personal/sick time may be taken as needed upon prior approval by your Manager, and must be requested through the Company’s HRIS system. Any time taken for personal matters during normal business hours, with the exception of one (1) hour lunch, must be previously approved by your Manager and applied against your personal/sick time accrued. Paid personal/sick time begins accruing with your first full month of employment, however, you must be employed for at least ninety (90) continuous calendar days to become eligible to use paid personal/sick time. Eligible employees will receive their regular hourly rate of pay for each hour of paid personal/sick time based on an eight (8) hour workday, forty (40) hour workweek, excluding overtime. You must personally contact your Manager before using accrued personal/sick time in order to receive personal/sick pay at that time. Paid personal/sick time may be carried forward into the following calendar year to a maximum of ninety (90) hours. Thus at no time will any employee have more than one hundred and fifty (150) accrued but unused personal/sick hours. Personal/sick time has no cash value upon termination of employment and will not be paid upon resignation of employment.
- Vacation Offered
- The Company’s policy is to grant annual paid vacations to regular full-time employees. Such vacations provide the rest and relaxation important for good health and efficiency. In keeping with this policy, employees are expected to take all vacation to which their length of continuous service entitles them. Vacation pay is not provided in lieu of taking vacation time except under extraordinary conditions and with advance approval from the Department Manager. Uncompensated time should not be taken prior to exhausting accrued vacation. The Company’s policy has been specifically designed to provide employees with the flexibility to take their vacation at whatever point in time is best for them and their family. While management will make every effort to give employees the vacation dates they desire, vacation schedules will be determined with due regard for the Company’s business and customer needs. In the event two or more employees in the same job classification desire the same vacation period, length of service will be the basis for the decision. Like the calendar year, the vacation year is January 1st to December 31st. The amount of vacation to which employees are entitled depends upon their length of service.
- Paid Holidays Offered
- All regular full-time employees will be eligible to receive holiday pay for the holidays below. Employee will be eligible for holiday pay after ninety (90) continuous calendar days. New Year's Day Martin Luther King Jr. Day Memorial Day July 4 Labor Day Thanksgiving Christmas Employee's Birthday The Company provides eligible employees with paid holidays to allow them to relax and enjoy those occasions with friends and family. Holiday pay must be taken in full date increments. If any of the above-mentioned holidays fall on a day in which you are not scheduled to work, management will either close the operation on another day or will pay eligible employees for the holiday. With regard to the Employee’s Birthday only, the holiday must be taken within two (2) weeks of the birthday, on a date approved by management and must be scheduled at least two (2) weeks in advance. The Birthday Holiday must be requested through the Company’s HRIS system.
- ST / LT Disability Offered
- Bills and expenses do not stop when you are ill or injured. You may elect to purchase voluntary disability insurance coverage to provide financial assistance when an illness or injury is serious enough to keep you away from work. Because your contributions for short or long-term disability benefits are made on an after-tax basis, any benefits you receive from these plans in the event of a disability will be free from income taxes. Short-term disability leave with pay may be granted to full-time employees who experience personal illness or injury for an extended continuous period of time, i.e., six (6) or more continuous business days absent from work. Short-term disability leave is not available for illness or injury in the immediate family. The Company may, at the Company’s discretion, require a doctor’s statement describing the employee’s condition or additional information regarding the employee’s condition. Paid short-term disability leave cannot start until the employee has exhausted (1) all paid personal/sick leave and (2) five days paid vacation, or all unused paid vacation available, if less than 5 days. Short-term disability leave accrues at a rate of four (4) hours of short-term disability leave for each full month of employment. Short-term disability leave begins accruing with your first month of employment, however, you must be employed for at least ninety (90) continuous calendar days to become eligible to use paid short-term disability leave. Short-term disability leave may be accumulated to a maximum of 720 hours and has no cash value upon termination or resignation of employment.
- Life Insurance Offered
- Planning for the unexpected is an important part of your employee benefit program. The Company provides survivor benefits that may provide financial assistance to you or your beneficiaries in the event of your death or other loss. You may elect to provide voluntary life insurance protection for yourself and eligible members of your family.
- Uniforms Offered
- Hendrick Technician Employees receive their own technician uniforms - 10 tops, 10 bottoms, 2 pairs of shoes a year. Laundry is done for them once a week.
- Other Not Offered
Shop Talk
Top Shop Challenge: With the end of school year near, does your shop hire students for the summer? If so, highlight them and talk about how you’re helping to grow the next generation.
We are welcoming back Jake Shackleford for the summer internship that he started in 2022. Jake has been training with serveral master technicians on our process. We have had several internships that have evolved into great career starts
