Heartland Auto Repair

About Us

Heartland Auto Repair has been a cornerstone of the Fredericktown, MO community since 1998. As a family-owned and operated business, we pride ourselves on delivering exceptional automotive care and building lasting relationships with our customers. We specialize in providing comprehensive preventative maintenance and general auto repair services for a wide range of vehicles, including both domestic and imported cars, trucks, and vans. Our team of ASE-certified mechanics and our AAA-approved facility are committed to ensuring that every vehicle receives top-quality service. At Heartland Auto Repair, our approach is customer-centric. We believe in understanding our clients' needs and providing transparent, tailored solutions. Whether it’s routine maintenance or a complex repair, we strive to get our customers back on the road safely and efficiently. Our facility is equipped with modern diagnostics tools and offers a full suite of services, including engine repairs, brake service, air-conditioning repairs, and more. We also provide complimentary Wi-Fi and a comfortable waiting area to enhance the customer experience. For those seeking a dynamic and supportive work environment in the automotive field, Heartland Auto Repair offers a unique opportunity to join a team that values expertise, integrity, and community involvement. We invite skilled professionals to become part of our team and contribute to our mission of providing outstanding automotive care.

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Under The Hood

Is the shop heated? Air conditioned?

Our entire shop has both heat and air conditioning. It is a priority to keep our techs comfortable when working.

What is the size of the team I’d be working with?

Our current team size is 8 people. 2 full-time service advisors, an office manager, and 5 technicians.

What are the shop hours and what are the shift timeframes?

We are open Monday - Friday 7 am to 4 pm. Closed for the 6 major holidays.

What tools does the shop provide that are available for all technicians to use?

We allow and encourage technicians to bring their toolboxes. However, we strive to provide all the essential and specialty tools needed to complete the required work. This includes diagnostic scanners.

What type of break room facility is provided?

We provide a small break room with a refrigerator, microwave, and air fryer.

How many bays does your shop have?

We have 9 bays.

How many repair orders do you average per month?

350

What is your parts ordering process?

Our technicians turn in work orders for repairs. Our service advisors contact the customer, sell the repair, and then order the needed parts.

What is your policy on side work?

We do not allow our technicians to perform paid side work. Work for the family is an exception.

Are there any other unique features of the work environment worth noting?

Heartland Auto Repair has been family-owned and operated since its inception in 1998. This ownership model fosters a warm and supportive atmosphere that sets us apart from larger corporate repair shops. Being family-owned means we place a high value on personal connections and treat our employees and customers like members of our extended family. This culture promotes a sense of belonging and pride among our team, which translates into exceptional customer service and a commitment to quality work. Teamwork is at the heart of everything we do at Heartland Auto Repair. We believe that our success is built on the collaborative efforts of our talented technicians, service advisors, and support staff. We encourage open communication, mutual respect, and shared problem-solving to ensure that each team member feels valued and empowered. This cooperative spirit not only enhances job satisfaction but also ensures that we provide the best possible care for our customers' vehicles.

Do you offer any skills training or continuing education opportunities?

We are dedicated to the continuous professional growth and development of our team members. To support this, we offer comprehensive skills training and continuing education opportunities through partnerships with Auto Tech and NAPA AutoCare. Auto Tech Training: We collaborate with Auto Tech, a leading provider of automotive technical training, to ensure our technicians stay current with the latest industry standards and technological advancements. Auto Tech offers a variety of training modules, from foundational courses for new technicians to advanced diagnostic and repair techniques for seasoned professionals. This ensures that our team has access to the most up-to-date knowledge and skills to provide top-tier service to our customers. NAPA AutoCare Education: As a NAPA AutoCare Center, we benefit from their extensive educational resources. NAPA AutoCare offers a wide range of continuing education programs, including online courses, in-person workshops, and hands-on training sessions. These programs cover everything from new automotive technologies and best practices to business management skills. This partnership allows our technicians to continually enhance their expertise and stay competitive in the rapidly evolving automotive repair industry.

Can you describe opportunities for career growth at your business?

We believe in recognizing and rewarding hard work and dedication. As a growing business, we prioritize promoting from within and offering our employees opportunities to step into more challenging and rewarding roles. This could mean moving into supervisory positions, managing a team, or taking on specialized projects that align with your career goals.

Can you describe your performance review process?

Our performance review process is set to provide open communication between our team members and management. We meet after 30, 60, and 90 days of employment to review any questions or concerns for either party. After 90 days, we move to a quarterly review.

What type of safety training is required?

We provide general safety training.

Can you describe how Techs work with and mentor younger techs?

One-on-One Mentorship: Experienced technicians are paired with junior techs to provide hands-on guidance, support, and feedback. This personalized approach ensures that new hires gain practical skills and confidence in their roles. High School Internship Programs: We collaborate with local high schools to offer internships and part-time job opportunities to students interested in pursuing a career in automotive repair. This provides students with valuable real-world experience and a chance to learn from seasoned professionals.

How does your shop get involved with the local community?

Our community-giving efforts include sponsoring local youth sports teams, participating in food drives, and contributing to charitable events and causes. We actively support organizations like the Fredericktown School District through donations and involvement in educational programs. Additionally, we take pride in hosting and participating in events that promote community well-being and foster a spirit of collaboration and support among local businesses and residents.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We encourage our local high school to recommend students who are interested in doing an internship during the day of their senior year.

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Heartland Auto Repair - Technician Jobs in Fredericktown, MO

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About Us

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Under The Hood

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