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Under The Hood
Is the shop heated? Air conditioned?
Our entire shop has both heat and air conditioning. It is a priority to keep our techs comfortable when working.
What is the size of the team I’d be working with?
Our current team size is 8 people. 2 full-time service advisors, an office manager, and 5 technicians.
What are the shop hours and what are the shift timeframes?
We are open Monday - Friday 7 am to 4 pm. Closed for the 6 major holidays.
What tools does the shop provide that are available for all technicians to use?
We allow and encourage technicians to bring their toolboxes. However, we strive to provide all the essential and specialty tools needed to complete the required work. This includes diagnostic scanners.
What type of break room facility is provided?
We provide a small break room with a refrigerator, microwave, and air fryer.
How many bays does your shop have?
We have 9 bays.
How many repair orders do you average per month?
350
What is your parts ordering process?
Our technicians turn in work orders for repairs. Our service advisors contact the customer, sell the repair, and then order the needed parts.
What is your policy on side work?
We do not allow our technicians to perform paid side work. Work for the family is an exception.
Are there any other unique features of the work environment worth noting?
Heartland Auto Repair has been family-owned and operated since its inception in 1998. This ownership model fosters a warm and supportive atmosphere that sets us apart from larger corporate repair shops. Being family-owned means we place a high value on personal connections and treat our employees and customers like members of our extended family. This culture promotes a sense of belonging and pride among our team, which translates into exceptional customer service and a commitment to quality work. Teamwork is at the heart of everything we do at Heartland Auto Repair. We believe that our success is built on the collaborative efforts of our talented technicians, service advisors, and support staff. We encourage open communication, mutual respect, and shared problem-solving to ensure that each team member feels valued and empowered. This cooperative spirit not only enhances job satisfaction but also ensures that we provide the best possible care for our customers' vehicles.
Do you offer any skills training or continuing education opportunities?
We are dedicated to the continuous professional growth and development of our team members. To support this, we offer comprehensive skills training and continuing education opportunities through partnerships with Auto Tech and NAPA AutoCare. Auto Tech Training: We collaborate with Auto Tech, a leading provider of automotive technical training, to ensure our technicians stay current with the latest industry standards and technological advancements. Auto Tech offers a variety of training modules, from foundational courses for new technicians to advanced diagnostic and repair techniques for seasoned professionals. This ensures that our team has access to the most up-to-date knowledge and skills to provide top-tier service to our customers. NAPA AutoCare Education: As a NAPA AutoCare Center, we benefit from their extensive educational resources. NAPA AutoCare offers a wide range of continuing education programs, including online courses, in-person workshops, and hands-on training sessions. These programs cover everything from new automotive technologies and best practices to business management skills. This partnership allows our technicians to continually enhance their expertise and stay competitive in the rapidly evolving automotive repair industry.
Can you describe opportunities for career growth at your business?
We believe in recognizing and rewarding hard work and dedication. As a growing business, we prioritize promoting from within and offering our employees opportunities to step into more challenging and rewarding roles. This could mean moving into supervisory positions, managing a team, or taking on specialized projects that align with your career goals.
Can you describe your performance review process?
Our performance review process is set to provide open communication between our team members and management. We meet after 30, 60, and 90 days of employment to review any questions or concerns for either party. After 90 days, we move to a quarterly review.
What type of safety training is required?
We provide general safety training.
Can you describe how Techs work with and mentor younger techs?
One-on-One Mentorship: Experienced technicians are paired with junior techs to provide hands-on guidance, support, and feedback. This personalized approach ensures that new hires gain practical skills and confidence in their roles. High School Internship Programs: We collaborate with local high schools to offer internships and part-time job opportunities to students interested in pursuing a career in automotive repair. This provides students with valuable real-world experience and a chance to learn from seasoned professionals.
How does your shop get involved with the local community?
Our community-giving efforts include sponsoring local youth sports teams, participating in food drives, and contributing to charitable events and causes. We actively support organizations like the Fredericktown School District through donations and involvement in educational programs. Additionally, we take pride in hosting and participating in events that promote community well-being and foster a spirit of collaboration and support among local businesses and residents.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We encourage our local high school to recommend students who are interested in doing an internship during the day of their senior year.
Do you phone screen applicants before doing in-person interviews?
Yes, we always request a 15-20 minute call prior to an in-person interview. This helps ensure that both parties understand the job opening.
What do your in-person interviews entail?
Our in-person interview is with our office manager, business owner, and lead service advisor. It is an open discussion about how our shop operates, questions regarding experience, and confirming that all parties feel the job and culture fit.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we perform background checks, driving record (insurance) checks, drug screening, and personality tests.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We typically respond within 1 week.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
2-3 weeks
A Tech Position
Pay Range: $35.00 - $45.00/hour
Flat rate pay based on experience and certifications. Bonus structure based on efficiency - paid monthly.
B Tech Position
Pay Range: $25.00 - $35.00/hour
Flat rate pay based on experience and certifications. Bonus structure based on efficiency - paid monthly.
C Tech
Pay Range: $15.00 - $25.00/hour
Hybrid rate pay based on experience and certifications. Base hourly rate with a flat rate bonus.
Lube Tech
Pay Range: $13.00 - $15.00/hour
Hourly pay with an incentive bonus.
- Health Insurance Offered
- We provide a stipend to cover insurance costs.
- Dental Insurance Not Offered
- Vision Insurance Not Offered
- Retirement Plan Offered
- IRA matching up to 3% of annual wages.
- Sick Leave Not Offered
- Vacation Offered
- After 1 year - 1 weeks paid per year. After 3 years - 2 weeks paid per year. After 7 or more years - 3 weeks paid per year.
- Paid Holidays Offered
- New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
- ST / LT Disability Not Offered
- Life Insurance Not Offered
- Uniforms Offered
- We provide uniforms and laundry services.
- Other Not Offered
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