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Under The Hood
Is the shop heated? Air conditioned?
The shop is not air conditioned, it is opened to the east and West, but we do have four Big Ass Fans as well as 5 Portacool Pro cooling fans for very good air flow and circulation. Both shops are heated for the colder winter days
What is the size of the team I’d be working with?
We have 30 technicians, 8 main shop service consultants, a shop foreman, an assistant service manager, and a service manager. Our service team has great employee retention as a number of service staff have been with us for 15+ years!
What are the shop hours and what are the shift timeframes?
Technician hours for our shop are: Monday- Friday: 7:30am - 6:00pm Saturday: 7:30am - 3:00pm Main shop technicians are required to work every third Saturday
What tools does the shop provide that are available for all technicians to use?
We have an organized Special Tool Room with the Ford required special tools and a process for checking out and accounting for them.
What type of break room facility is provided?
Our break room is air conditioned with a large TV, vending machines, sink, microwave, and a refrigerator located within the facility for easy access.
How many bays does your shop have?
Our main shop has 35 bays. Most of our stalls have in ground lifts, this gives the technicians more room to work and get around the vehicles
How many repair orders do you average per month?
The average for main shop is just under 2000 RO's per month.
What is your parts ordering process?
We have an in house communication tool. All technicians have there own PC to utilize this tool and keep track of their communications with parts, service consultants, managers, and others in the dealership.
What is your policy on side work?
Side work is not permitted. Repair of personal and immediate family vehicles on personal time can be considered with prior management approval.
Are there any other unique features of the work environment worth noting?
We are proud of the uniqueness of our campus as our dealership does not look like the typical Ford Dealership. We have 127 oak trees on our lot that make it beautiful. In addition, Boerne and the Texas Hill Country continues to experience tremendous growth. Where growth happens, so does opportunity!
Do you offer any skills training or continuing education opportunities?
We believe in technician training, it is a must in our industry and a requirement of the dealership. Commissioned technicians are paid for all training, whether it is in house or at an offsite location. The minimum payment is the agreed upon hourly rate, if a technician is over 100% efficient then they are paid this amount. Offsite training is based on per day average and all expenses are paid. In addition, we also have created a number of internal training paths (Technician Career Pathway) to sharpen and develop the necessary skills to succeed.
Can you describe opportunities for career growth at your business?
El Toro Auto Group started in August of 2018 and has grown to 6 dealerships in just 6 years. We believe where growth happens, so do career opportunities. We can share numerous examples of career growth within our company from Technician to Master Tech, Master Tech to Shop Foreman, Foreman to Service Manager, and Service Manager to Fixed Ops Director.
Can you describe your performance review process?
I am glad you asked! Performance reviews are opportunities for us to receive feedback on what we do well, and what opportunities there are to improve. We are currently evaluating a comprehensive online platform in which we can conduct quarterly performance reviews.
What type of safety training is required?
We have an in depth safety training program. The required safety training is dependent upon the position the employee is hired for.
Can you describe how Techs work with and mentor younger techs?
Mentoring with a senior technician is dependent on the individual. We believe in training and one stepping stone for a qualified entry level technician is a partnership with a Senior Master. This is how we "grow and develop" our own. Our Service Manager and Fixed Ops Director work very closely with developing our current staff so we can maximize career potential.
How does your shop get involved with the local community?
As a family owned/operated auto group, the El Toro Auto Group family of dealerships are very involved within our local community. Our 3 pillars are supporting: education, athletics, and first responders. There is not another local dealership that does more within our Boerne community.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Absolutely. We are involved in our local Auto Tech & FFA programs within our local high schools. In addition, we actively recruit from UTI in Houston & Austin, South Texas Vocational Institute, and St Phillips College to provide careers for aspiring technicians.
Is there anything else you’d like to mention about career development and community?
We try to always promote from within. From our service drive lot attendants, to our maintenance technicians, and main shop technicians. If a position becomes available, we will always look internally first.
Do you phone screen applicants before doing in-person interviews?
Yes, we like to phone screen all applicants to share additional information and then invite applicants to visit our location to speak with our staff.
What do your in-person interviews entail?
We ask each applicant to allow as much as two hours for a complete interview. This interview will consist of talking with several people including the Service Manager, Director of Hiring and Development, and Fixed Ops Director. We feel this gives enough time for the Dealership and the applicant to determine if it is a good fit for all involved.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
All applicants must demonstrate ability to pass a pre-employment background check and drug screen. Personality is assessed at time of interview.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
The skill assessment takes place during the interview. This is based on years of being in the industry, level of experience, dealership or aftermarket training, etc.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
This is on a case by case basis depending upon how many positions we may be needing to fill. In some instances, an offer will be given the day of the face-to-face interview. If an offer is not extended at the time of the interview, you can expect to hear from someone within three to five days at most.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
In most cases, 1 week.
Is there anything else you’d like to mention about your hiring process?
Employee retention is very important to us. It is what has propelled our auto group to withstand the tremendous growth we've experienced since 2019. In order to ensure that we keep employee retention high, we are selective on whom we decide to bring to our team and afterwards provide them with the resources necessary to succeed and create a career with our auto group.
Ford Senior Master Technician
Pay Range: $42.00 - $45.00/hour
Flat rate commissioned pay plan. Hiring bonus and relocation assistant available.
Ford Master Technician
Pay Range: $34.00 - $38.00/hour
Flat rate commissioned pay plan. Signing bonus and relocation assistance available.
B-Level Technician
Pay Range: $22.00 - $30.00/hour
Flat rate commissioned pay plan
- Health Insurance Offered
- Employees have a choice between 3 Aetna medical plans. The Aetna healthcare plan includes a very efficient Teledoc service that has proven to be very convenient for employees as well as family members.
- Dental Insurance Offered
- Dental insurance is provided by Aetna.
- Vision Insurance Offered
- Vision insurance is provided by Aetna.
- Retirement Plan Offered
- We have partnered with Lincoln Financial for our 401 (k) savings plan. The company matches $.25 per dollar up to 4%.
- Sick Leave Not Offered
- Vacation Offered
- Employees are eligible for paid vacation: After 1 year of service = 5 days After 2 years of service = 10 days After 10 years of service = 15 days
- Paid Holidays Offered
- Yes. The dealership will observe the following holidays and will be closed: New Years Day Memorial Day Fourth of July Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- Disability insurance is offered through our company
- Life Insurance Offered
- Employees receive $20,000 of life insurance paid by the company
- Uniforms Offered
- Our uniforms are provided through Cintas.
- Other Offered
- Generous employee discounts on vehicle purchases, leases, parts, and service contracts
