The purpose of the Technician is to have a highly trained and knowledgeable team member that is able to diagnose, inspect, repair, and/or service vehicle components and perform maintenance. The Technician is the eyes and ears of the Service Advisor. The Technician will:
Areas of Responsibility:
Minimum Standards of Performance Diagnosis:
Before performing any diagnostic testing, it is required that the technicians have a clear understanding of the customer complaint or service requested. Before disassembly, or any other testing that will disable the vehicle, assure that the concern cannot be diagnosed by external or non-obtrusive methods. While testing, be aware of the time spent and the skill level required to diagnose the concern. If the testing time has been consumed, the Technician must consult with the Service Advisors to get more testing time
All testing, findings, recommendations, and services performed will be documented with words and pictures. If you’re unsure if it needs to be written, document it. More information is always better. Think about the information you provided. Will it be useful in a year or two? Did you describe what was done, or what was needed where someone else can read it and understand?
All adjustments, repairs, and services will be performed in a manner that is good for the shop, good for the vehicle, and good for the customer. At no time will a lesser service be recommended that would cause a pre-existing condition to get worse or fail faster. Check the shop manual before starting any procedure that you’re not familiar with to ensure that all necessary tools are available.
When specified on the repair order, replaced components will be returned to the customer. When not specified on the repair order, replaced components will be saved until the day after the vehicle is returned to the customer. When a component has a core, the old component will be placed in the original box & packaging and returned to the Service Advisors.
Final Test Drive:
All vehicles are to be inspected and test driven to verify the repairs resolved the customer's concern and that the services didn’t cause a new concern. All vehicles are to be inspected to ensure that they are clean and free from damage or dirt. Our #1 priority is customer satisfaction
Note: If you have any questions about this document, contact your supervisor. Technicians must notify their manager anytime that they cannot perform the job listed above or any portion of the job. This job description is not a contract for employment.