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Under The Hood
Is the shop heated? Air conditioned?
After the renovations, the shop will be equipped with new swamp air conditioning units. The existing heating system is a heat rail system, which effectively keeps the shop warm during the winter.
What is the size of the team I’d be working with?
Before expansion, our team consists of 6 technicians, 2 service advisors, 1 warranty administrator, and 1 service director.
What are the shop hours and what are the shift timeframes?
The shop operates Monday through Friday from 7:00 AM to 7:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. Saturdays are scheduled on a rotating basis.
What tools does the shop provide that are available for all technicians to use?
We provide GM specialty tools for all technicians. Standard tools that are frequently used are typically the responsibility of each technician to own.
What type of break room facility is provided?
Our break room is located above the Parts Department and is equipped with vending machines and ample seating for staff.
How many bays does your shop have?
Currently, the shop has 7 stalls. After renovations, this will expand to 17 stalls. Each bay is equipped with 9,000 lb. lifts, with air supply attached to each one.
How many repair orders do you average per month?
We currently handle around 300 repair orders per month, with plans to increase this number after our expansion.
What is your parts ordering process?
Parts are ordered by our experienced parts team. Most parts come from the Denver warehouse, with next-day or 2-day delivery, depending on availability. We also source parts from other locations across the U.S.
What is your policy on side work?
We do not allow side work in the shop. Every vehicle must have a repair order (RO) before any work is done.
Are there any other unique features of the work environment worth noting?
Our work environment is like a family. The team has built a strong rapport, and we pride ourselves on working well together to support one another.
Do you offer any skills training or continuing education opportunities?
Yes. We will help our technicians work on obtaining ASE certifications and offer continuous education as well.
Can you describe opportunities for career growth at your business?
We encourage our technicians to move to the next level. Our technicians have opportunities to move up to a Master Level Technician and if they are interested in other positions (Service Advisor, Shop Foreman, etc.) we also encourage them to partner with their manager to discuss the steps to get them where they want to be.
Can you describe your performance review process?
Our shop foreman and service manager monitor daily work to ensure customer satisfaction.
What type of safety training is required?
Safety training is done on the 1st day of work during Orientation/Onboarding and on an annually basis
Can you describe how Techs work with and mentor younger techs?
We have an internal mentorship program. As younger techs master their tasks and excel in their current role they are partner will a senior technician to help with big jobs.
How does your shop get involved with the local community?
We are continuously partnering with organizations like the United Way, San Antonio Food Bank, and Haven for Hope.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes we often visit schools sharing what a career as a technician can be and where the career path looks like.
Is there anything else you’d like to mention about career development and community?
n/a
Do you phone screen applicants before doing in-person interviews?
Yes, our recruiting team will contact each candidate for a phone screen or virtual meeting.
What do your in-person interviews entail?
Interviews will take place with our Shop Foreman or Service Director. The meeting will be anywhere between 15-30 minutes and then each candidate would have opportunities to ask any questions they see fit.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, all candidates will have to complete a pre-employment screen after an offer prior to their start date. (Background, Driving Record, and Drug Screen)
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, not required
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
24-48 hours
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
1-2 weeks
Is there anything else you’d like to mention about your hiring process?
Our recruiting and leadership teams do our best to provide the best candidate experience as possible. We are open to answering questions and would love for you to visit our shops.
Apprentice Technician
Pay Range: $16.00 - $25.00/hour
Flag Hour plus efficiency and upsell bonuses
GM Certified Technician
Pay Range: $25.00 - $35.00/hour
Flag Hour plus efficiency and upsell bonuses
GM Expert Level Technician
Pay Range: $35.00 - $50.00/hour
Flag Hour plus efficiency and upsell bonuses
World Class Technician
Pay Range: $50.00 - $65.00/hour
Flag Hour plus efficiency and upsell bonuses
GM Certified Diesel Technician
Pay Range: $25.00 - $35.00/hour
Flag Hour plus efficiency and upsell bonuses
- Health Insurance Offered
- Benefits That Come With Your Health Plan When covered under the Cavender PPO Medical plan you automatically receive: • Prescription Drug Benefits; • Ranger Health • Basic Life Insurance; (Paid 100% by Cavender) - $10,000 • Accidental Death & Dismemberment Insurance (paid 100% by Cavender) $10,000
- Dental Insurance Offered
- 2 Dental Choices provided Dental-Dual Choice – Plan I-DMHO (must see dentist in Guardian networks/copays for service) Plan II – Indemnity plan (see any properly licensed dentist of your choice)
- Vision Insurance Offered
- Cavender will continute to offer Vision Benefits through The Guardian for the 2020 plan year. You have a PPO plan that provides a benefit which allows you to use any provider of your choice.
- Retirement Plan Offered
- 401(k) is offered after working with Cavender Auto Family after 1 full year
- Sick Leave Offered
- PERSONAL TIME OFF (PTO) PTO is accrued upon hire or transfers into a benefits eligible position and will be available for use after 90 days of full time employment. Eligible employees must be scheduled to work at least 30 hours per week on a regular basis. Accrual and payment of PTO All full time employees except commission-paid sales personnel accrue PTO at the rate of ½ day per month to a maximum accumulation of 5 days in their first calendar year of employment.
- Vacation Offered
- PAID VACATION POLICY All full-time employees who have successfully completed their introductory period are eligible to qualify for vacation benefits. The length of vacation given to employees depends on their number of years of service and will be awarded on the employee’s anniversary date. The vacation benefits are as follows: • After 6 months of continuous service: 5 days of vacation benefits • After 1 year of continuous service: 10 days of vacation benefits • After 7 years of continuous service: 15 days of vacation benefits
- Paid Holidays Offered
- PAID HOLIDAYS After completion of the introductory period, full-time employees, other than managers and commission-paid employees will receive the following days off with pay any time they fall on a normal work day: • New Year’s Day • Fourth of July • Labor Day • Thanksgiving Day • Christmas Eve (half-day) • Christmas Day
- ST / LT Disability Offered
- VOLUNTARY SHORT TERM DISABILITY INSURANCE (STD) Full-time employees may purchase STD insurance. In the event you become disable from a non-work related injury or sickness, disability income benefits are provided as a source of income. You are not eligible to receive STD benefits if you are receiving workers’ compensation benefits. VOLUNTARY LONG TERM DISABILITY INSURANCE (STD) Full-time employees may purchase LTD insurance. In the event you become disable from a non-work related injury or sickness, disability income benefits are provided as a source of income. You are not eligible to receive LTD benefits if you are receiving workers’ compensation benefits.
- Life Insurance Offered
- VOLUNTARY LIFE INSURANCE Employees who want to supplement their group life insurance benefits may purchase additional coverage. When you enroll yourself and/or your dependents in this benefit, you pay the full cost through payroll deductions. • Employee Coverage is available in $25,000 increments up to $100,000. • Spouse Your Spouse is eligible to elect coverage up to 50% of the amount you (Cavender Employee) have elected. • Children (6 months to age 25 years) Dependent Child(ren) is eligible for up to 10% of the employee’s approved amount to a maximum of $10,000.
- Uniforms Offered
- Every employee is provided uniforms at a discounted rate and taken from their paycheck up to 4 pay cycles
- Other Offered
- All full-time regular employees (normally working a minimum of 30 hours per week) are eligible to participate in the Plan on the 1st day of the month 60 days of regular full-time employment. An employee who is not actively at work for any reason other than due to medical disability on his scheduled effective date of coverage will not become covered under the Plan until such time as the employee returns to active employment. Your dependents eligible for coverage include: Your legal spouse; Your common-law spouse (documentation required); and Your dependent children who are: ▪ under age 26; ▪ any age if the child lives with you and became physically or mentally handicapped before reaching age 19 with the proper documentation. Your children include your: natural and legally adopted children stepchildren foster children any child for whom you are legal guardian. Proper documentation may be required.
