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Under The Hood
Is the shop heated? Air conditioned?
Heated only at this time. We are going to put in air conditioning in 2022.
What is the size of the team I’d be working with?
Our staff of 20 includes around 14 Techs, Advisors and other staff.
What are the shop hours and what are the shift timeframes?
Monday through Thursday: 7:00am-7:00pm Friday: 7:00am-6:00pm Saturdays: 9:00am-5:00pm. Shifts are based depending on the needs of the business days, possibly nights and rotating Saturdays.
What tools does the shop provide that are available for all technicians to use?
Yes we do, but the list is too long to type out. All major equipment, and specialty tools provided.
What type of break room facility is provided?
Break room with Fridge, Microwave, Toaster oven and vending machines.
How many bays does your shop have?
19, plus 2 alignment racks.
How many repair orders do you average per month?
1000 orders per month on average.
What is your parts ordering process?
We have daily orders. Technicians will write up repair list, service advisor will approve and parts will be received as soon as possible if we do not have them on hand.
What is your policy on side work?
You can only work on own/family members vehicles. No side work to be performed in the shop.
Are there any other unique features of the work environment worth noting?
We have a fun, friendly team that works together.
Do you offer any skills training or continuing education opportunities?
Each brand has specific trainings that technicians are sent to, these training are provided and paid for by the dealership. We also provide advanced training for service advisors/managers as well. We are willing to help provide as much training as the technician would like to receive depending on their career goals.
Can you describe opportunities for career growth at your business?
Everyone that is hired has a career path laid out for them depending on what their hopes and aspirations are in our industry. We have quarterly touch points to make sure that they are on pace to achieve these goals, in if not, what we need to do to get them back on track. Advancement is endless for the right employee.
Can you describe your performance review process?
We run quarterly touch points where technicians will meet with their service manager/director. Working on goals for the next quarter, and discussing if goals were hit from the last quarter on the main talking points. We also do every week, to every other week, discussions on where they stand at hitting their goals.
What type of safety training is required?
Mandatory OSHA training, AWARE, Right to Know, Lock out Tag Out
Can you describe how Techs work with and mentor younger techs?
When the situation fits we will do some mentoring work. This includes side-by-side work during repairs so advanced technicians can help with a junior techs skill set, and answer any additional questions.
How does your shop get involved with the local community?
Every location is responsible for charitable giving through partnerships with local organizations, and food banks. Carousel Motor Group is also a part of charitable giving, teaming up with children's cancer research and hospitals.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We have relationships with all of our local technical schools in the Twin Cities area. We lend a hand wherever we can in helping young technicians stay in our industry, and to be a place of employment for them when they complete their program.
Where do you see the shop in five years?
In the past six years we have been building out our dealerships to be as modern as possible, including state of the art equipment because of the large growth in our marketplace. With the addition of electric vehicles, we make sure to keep up on all of the specialized training and equipment involved.
Do you have an application form and how long does it typically take to complete?
Online application that takes about 20 minutes to complete.
Do you phone screen applicants before doing in-person interviews?
A recruiter will do the initial phone screen. Discussion includes work history, what the candidate is looking for, likes/dislikes, and what their goals are.
What do your in-person interviews entail?
Location Manager/Director will conduct the in-person interview. They will jump more in-depth about the candidates resume, experience, what they are looking for, tool collection, education, and get to know the candidate to see if they will be a fit.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background check, drug screen, and personality tests are done before hire.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No formal skills assessment
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Couple days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
We will try and get candidates through the hiring process is as quick as possible. Some this will depend on when they can get their background check, and drug screen completed.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $120,000/year
Our Technicians are paid on flat rate hours and will be paid retro to the 1st hour based on total hours booked.
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $65,000 - $80,000/year
Our Technicians are paid on flat rate hours and will be paid retro to the 1st hour based on total hours booked.
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $60,000 - $75,000/year
Our Technicians are paid on flat rate hours and will be paid retro to the 1st hour based on total hours booked.
- Health Insurance Offered
- Two plans (HDHP) are offered through Blue Cross and Blue Shield of Minnesota. First of the month after 60 days of employment benefit begins.
- Dental Insurance Offered
- Two plans are offered that you can choose from to meet your needs. 1. Preventative: Lower premium plan. Primarily used for preventative dental care. 2. Comprehensive: More comprehensive benefits, more coverage for major dental services and child orthodontics benefits.
- Vision Insurance Offered
- There are a variety of coverage options that cover in-network and out-of-network needs.
- Retirement Plan Offered
- We offer 401(K) with company match of 2% on 4% for employees working at least 20 hours a week. We also offer a Healthcare Savings Account (HSA) with company contributions.
- Sick Leave Offered
- Each employee has PTO that they accrue throughout the year.
- Vacation Offered
- Each employee has PTO that they accrue throughout the year.
- Paid Holidays Offered
- Holiday schedules vary by store.
- ST / LT Disability Offered
- YES.
- Life Insurance Offered
- Basic coverage paid for by the company and coverage is 1x annual earnings up to $50,000. There is also supplemental life insurance available for employees to purchase.
- Uniforms Offered
- Work shirts, work pants, and winter jackets provided.
- Other Offered
- As part of the Pohlad Companies, we have a robust benefits offering. Our philosophy is to offer a like set of programs to employees who are situated in like positions in like industries within this organization. Our benefit and pay programs together offer a “Competitive Plus” Total Compensation Framework. We also offer a variety of other benefits to fit your needs including: - Parental Leave - Caregiver Leave - Charitable Matching Gifts - Fitness Incentive - CMG Employee Pricing - Pohlad Perks - and more!! Eligibility for benefits is based on your position and tenure with the Company. You are eligible to participate in benefits if you are a regular (non-temporary, non-union) employee scheduled to work at least 30 hours per week. Benefits will go into effect on the 1st of the month following or coinciding with 60 days of employment.
