Hoffman Ford and Lincoln
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Ford/ Lincoln Production Coordinator Service Department
Role Purpose
Responsible for efficiently and equitably dispatch work to Technicians in shop, based on skill level, time needed, and customer urgency. Owns the warranty coding process.
Leadership
None
Core Accountabilities
- Dispatch repair orders to technicians throughout the day. Follow up with Advisors and/or management regarding status of repairs.
- Document all necessary information on RO’s, invoices, route sheets, appointment schedules, time tickets, timecard, and any other forms required by the manufacturer, Hoffman, and motor vehicle guidelines.
- Ensures that warranties are coded in an accurate and timely manner and are to manufacturer specifications.
- Provide overall department support as needed. This includes but is not limited to general housekeeping of the facility, supporting Service Advisors, and providing customer service support.