Sterling McCall Toyota Fort Bend
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Service Advisor
Base salary with a generous commission structure.
Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop.
Duties and responsibilities may include the following:
- Greeting customers and directing them to an available technician
- Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
- Answering customer questions about service outcomes and consulting with technicians when necessary
- Informing customers about potential cost savings and warranty protections
- Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
- Overseeing and managing the service center’s scheduling and workflow
- Informing customers of changes in service or when their vehicle is ready to be picked up