Sanco Thermo King - Technician Jobs in Des Moines, IA

essential functions:

• Troubleshoot, maintain, and repair of TICO and competitor spotter trucks 
• Perform a wide variety of repairs and maintenance on various makes and models of trucks
• Diagnose, repair, adjust, and modify all components
• Positively interface with Service Writers, leadership team, the parts department, drivers, vendors, and customers
• Keep paper work updated and submitted upon completion
• Communicate effectively with customers
• Maintain a high level of cleanliness
• Meet and maintain labor efficiency goals
• Meet requirements for certifications
• Complete all work according to the applicable safety requirements and published procedures.  
• Maintain inventory of mechanical tools needed to perform the work for which the technician is trained and qualified that are not  typically inventoried by the service department as "Special Services Tools."
• Assist the dealership in its efforts to achieve high-level customer satisfaction through proper repair procedures, attitudes, and communication.
• Ensure customer's vehicle is returned as clean as it was prior to being serviced or repaired. 
• Actively participate in the Manufacture's Technician Certification Program and continue to earn and maintain Master Technician status.
• Provide complete and accurate written explanation on the repair order to describe the work that was performed.
• Punch on and off every repair order to reflect the amount of time spent on the job.
• Comply with the dealership's policy for establishing flat rate time for all repair work and maintenance services.
• Complete warranty repair orders and other tasks assigned by management
• Communicate with other dealerships personnel as required to satisfy customer's needs.
• Report any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

COMPANY-WIDE EXPECTATIONS:

• Remain drug and alcohol free while on Company premises and within the scope of duty
• Understand and comply with all Sanco Enterprises policies and procedures
• Observe safety and security policies and procedures and use equipment and materials accordingly
• Duties may be added, deleted, or modified at any time, at the discretion of management, via written, verbal, formal, or informal means

CORE COMPETENCIES:

• Problem Solving – identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, and maintains necessary communication
• Interpersonal Skills – maintains open communication with fellow employees, supervision, and management, remains open to others’ ideas, and exhibits willingness to try new things
• Planning/Organizing – prioritizes and plans work activities and uses time efficiently
• Quality Control – demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Adaptability – adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events
• Dependability – consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Professionalism – maintains a professional appearance and attitude at all times

knowledge, education and/or experience:

• Requires a high school diploma or general education diploma (GED)
• Diesel engine experience
• Truck repair experience
• Technical degree or certification is a plus

skills:

• Written and verbal communication skills
• Microsoft Office skills

abilities:

• Work with diagnostic computers for troubleshooting and repairs
• Use computers for web-based training and work order system
• Work independently in a field service environment while displaying a professional and confident relationship with the customer
• Exhibit a strong mechanical aptitude
• Possess a clean driving record
• Pass a DOT approved physical

working conditions:

• Exposure to varying weather-related temperatures (both inside and outside)
• Frequently works on scaffolding
• Moderate exposure to confined spaces, moving objects, and mechanical parts
• Moderate exposure to chemicals and fumes
• Moderate noise level