Earthborne, Inc - Technician Jobs in Warrington, PA

Who We Are

Earthborne Trucks and Equipment has proudly served Warrington, Philadelphia, and surrounding areas for over 49 years. Over time, we’ve become your sales, service and trucking go-to. We provide our customers with an extensive line of construction, forestry, snow removal, and landscaping equipment in counties throughout Pennsylvania. We also serve surrounding communities with our 24-hour towing and hauling services. Our new facility in Warrington includes a state-of-the-art service department, an expansive equipment showroom, and a well-stocked parts counter, serving customers with all makes and models of heavy equipment and heavy-duty trucks alike.

As a family owned and operated business from inception, we know the importance of setting a standard for our customers—who over the past 49 years have become a part of this family.

Here at Earthborne, our purpose is to build a partnership with our customers through our passion to solve their problems. A passion that creates an experience for our customers that exceeds their expectations. A reward that keeps our customers returning with repeat business. An experience that excites everyone on our team to show up every day where we feel like we are at play with purpose, rather than simply working to live.

What We Offer

• Fantastic Culture and Work Environment
• Company Provided Employee Healthcare
• 401K with a company match
• Paid Time Off
• Ongoing manufacturer training programs.
• Paid training

Job Summary

The Service Coordinator plays a critical role in supporting the efficient operation of the Service Department for construction and commercial forestry equipment. This role owns the full life cycle of work orders from creation to invoicing, ensuring billing accuracy, work-in-process (WIP) management, and collaboration across departments. The Service Coordinator works closely with the Service Manager, Service Advisors, and Technicians to maintain timely, accurate, and customer-focused service operations.

Responsibilities

Work Order & WIP Management

• Owns the entire work order process, from opening to closure, ensuring jobs move efficiently through the system.
• Maintains accurate and timely WIP tracking; proactively identifies and resolves bottlenecks or delays in the repair process.
• Monitors labor entries, parts posting, technician comments, and job completion status.
• Reviews open WIP daily to ensure work orders are progressing and meet company targets for aging and completion.

Invoicing & Billing Accuracy

• Prepares and reviews final invoices, ensuring accuracy of labor hours, parts charges, and billing codes.
• Ensures service work is properly coded and documented according to warranty, internal, and customer billing procedures.
• Coordinates with the Service Manager to resolve discrepancies in service documentation or billing.

Collaboration & Communication

• Reports directly to the Service Manager, providing updates on WIP status, aging reports, and operational challenges.
• Works collaboratively with the Service Advisor to ensure customer expectations are met throughout the repair process.
• Communicates with technicians to clarify work orders, time reporting, and part usage.
•  Assists in scheduling technicians based on priority jobs and customer needs.

Customer Support

• Assists with customer inquiries related to job status, billing, or documentation.
• Helps deliver timely and accurate service information to internal and external stakeholders.
  
  

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Prior experience in service coordination or administrative support within a dealership or service-related environment preferred.
• Familiarity with heavy equipment, forestry, or construction industry a strong plus.
• Proficiency in service management systems (e.g., CDK, or similar platforms).
• Strong organizational and multitasking skills.
• Excellent attention to detail and commitment to billing accuracy.
• Effective communication and teamwork skills.
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Check out our Warrington Facility