Toyota of Braintree
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Service Advisor
Responsibilities: -Greets customers promptly -Obtains customer and vehicle information -Clearly reports all vehicle symptoms as described by the customer -Determines and recommends needed maintenance for each vehicle -Sell the appropriate Maintenance Services & Repair recommendations -Prepares complete and accurate estimate of cost for labor and parts -Establishes follow-up time -Monitors the progress of each vehicle throughout the day -Updates customers frequently -Verifies that final invoice reconciles with work performed on the repair order -Explains all completed work and charges to customers