D'Arcy Buick-GMC - Technician Jobs in Joliet, IL

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D'Arcy Buick-GMC

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Service Advisor

Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department employees.
  • Set schedules and assigns tasks to service department employees.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.
  • Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Proven track record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
  • Willing to submit to pre-employment background check and drug screen
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