Akins Ford - Technician Jobs in Winder, GA

GENERAL SUMMARY
***We are seeking an Experienced Service Advisor ONLY***
Akins Ford is the 6th largest Ford Dealer in the United States. We are growing and need a very experienced service advisor immediately. As a Service Advisor at Akins Ford, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused Service Advisor at Akins Ford in Winder, GA who will help us daily with our amazing customer base.
Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k

Responsibilities and Qualifications:

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience A MUST
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)'

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Work Remotely

• No