Toyota of Warsaw
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Service Manager
Family Owned & Operated with GREAT Compensation AND BONUS Potential!!
Are you ready to elevate your career in the automotive industry? Toyota of Warsaw, a family-owned and operated dealership, is searching for an experienced, results-driven Service Manager to lead our dynamic service team and deliver exceptional customer experiences.
Join Our Team and Earn a $5,000 Signing Bonus!
- $1,000 paid immediately upon hire
- $500 paid monthly for the next 8 months
What We Offer:
At Toyota of Warsaw, we are committed to your growth and success. Our team enjoys:
- Comprehensive Health Coverage: Includes medical, dental, vision, and mental health care.
- Employer-Paid Life Insurance & Short-Term Disability: Covered 100% for full-time employees (30+ hours/week).
- 401(K) Retirement Plan: Strong company match to help you secure your future.
- Work-Life Balance: Paid time off, vacation, and holidays.
- Growth Opportunities: Career planning, employer-paid education/training, and promoting from within.
- Perks: Discounts on products and services, employee vehicle purchase plans, and health and wellness programs.
- Flexibility: Enjoy a flexible work schedule.
- Long-Term Stability: Job security and full benefit eligibility after just 90 days.
About the Role:
As a Service Manager, you will:
- Lead, coach, and inspire our service team to deliver outstanding customer satisfaction and efficient operations.
- Oversee all service department operations, including scheduling, workflow, and resource allocation.
- Drive departmental profitability while maintaining high-quality standards in repairs and maintenance.
- Ensure compliance with manufacturer guidelines, warranties, and safety standards.
- Develop and monitor KPIs to measure department performance, including productivity, efficiency, and customer satisfaction scores.
- Collaborate with other departments to support dealership goals and initiatives.
- Handle escalated customer concerns with professionalism and a focus on resolution.
Qualifications:
To excel in this role, you’ll need:
- Experience: A minimum of 3-5 years in automotive service management, preferably in a dealership environment.
- Technical Knowledge: Familiarity with service workflows, warranty, and repair order processes.
- Certifications: ASE or manufacturer certifications preferred. Toyota or Lexus experience is a strong plus.
- Leadership Skills: Proven ability to lead, motivate, and manage a team of technicians, advisors, and support staff.
- Customer Service Focus: Strong commitment to delivering a high level of customer satisfaction.
- Financial Acumen: Ability to manage budgets, track profitability, and control expenses effectively.
- Problem-Solving Skills: Proficiency in resolving operational challenges and customer concerns.
- Technology Skills: Familiarity with dealership management software.
- Communication: Excellent verbal and written communication skills, with the ability to interact professionally with team members, customers, and manufacturers.
- Organizational Skills: Strong ability to multitask, prioritize, and manage workflow in a fast-paced environment.
Why Toyota of Warsaw?
Join our Toyota of Warsaw team, a family-owned and operated dealership that puts family values at the core of everything we do. We believe happy employees create happy customers, and we reward hard work and motivation. Committed to our community, we proudly support local businesses, vendors, and charitable organizations, fostering long-term relationships with our neighbors. Every team member plays a vital role in our success, and we remain dedicated to delivering the award-winning service and value our community has come to trust. At Toyota of Warsaw, we empower our team to grow both personally and professionally.
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year plus
https://www.indeed.com/job/automotive-service-manager-90f3bb10d353e095