Corwin Chrysler Dodge Jeep Ram FIAT
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Service Advisor
Job Title: Service Advisor
Department: Service
Reports to: Service Drive Manager
Job Summary:
The Service Advisor will be responsible for communicating with customers to determine which repairs are necessary, submitting work orders to technicians, ordering needed parts and collecting payment after repairs are completed. We believe every Corwin team member is absolutely critical to our success. Our continued rapid growth and fast-paced environment makes this an awesome place to invest in your career. If you are looking for a long term career opportunity with great people, apply today!
Responsibilities:
Greet customers and offer excellent customer service from check in, to release of their vehicles.
Determine and diagnose car issues based on customer description and vehicle condition.
Translate customer-reported problems to actionable work orders for technicians to complete.
Order necessary parts from the parts department and double-check that they are delivered to technicians.
Invoice and collect payment from customers for services rendered.
Handle and resolve customer complaints regarding services.
Maintain customer records and enter data into computer databases.
Communicates with customers, in a straightforward, and honest manner before, during, and after service.
Strives to receive a perfect survey from all qualifying service visits, and encourages every customer to leave a positive review on our Social Media platforms.
Performs other related duties as assigned.
Required Skills/Abilities:
Working knowledge and experience of automotive products, repairs, and parts.
Strong communication skills and the ability to translate customer needs to workable technician orders
Organizational skills including the ability to schedule appointments, meet with customers, and ensure that work is done properly.
Exceptional customer service skills.
Continuing education and knowledge acquisition on the function and repair of newer vehicles.
Basic mathematics skills to prepare and process bills and customer payment.
Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge.
Education and Experience:
At least a High School diploma or equivalent, or experience in a high volume, commission based, retail environment.
Previous automotive service writing experience is highly desired.
Physical Requirements:
Must be able to work outside in varying weather conditions, from all seasons.
Must be able to lift up to 50 pounds at times.
Must possess a valid Driver’s License and Insurance as well as be able to pass a Drug Screening, Criminal Background Check, and Driving Record Check.
About Corwin Automotive:
For over 100 years the Corwin Automotive Group has been serving customers with their vehicle needs. Corwin Automotive Group is now 18 dealerships strong and located through the Central and Western States of Colorado, Idaho. Montana, Missouri, Nebraska, Nevada, North Dakota, and Washington. Corwin continues to build its brand on family values and a philosophy of serving our guests, team members, and communities.