Road Warrior Mobile Fleet Service - Indianapolis - Technician Jobs in Indianapolis, IN

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Road Warrior Mobile Fleet Service - Indianapolis

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Service Advisor/Writer

Service Advisor/Writer

We are seeking an experienced and team-oriented service advisor to work along side our service manager at our Indianapolis location. We need someone who is driven, self motivated, and willing to put in 110% effort to help our company grow.

Duties for this current role will include creating and assigning service orders, answering phone calls from customers and technicians, serving customers, and assisting with keeping work flow running smoothly. It is important that whoever is selected for this role brings value to the table and helps to enrich our company culture.

Who We Are and What We Stand for:

Road Warrior is an established and growing company specializing in on-site fleet maintenance and repair. Established in 2007, we have been serving central Indiana and surrounding areas for over 16 years with locations in both Muncie and Indianapolis. By utilizing a unique and proven growth model we anticipate adding a third location in the near future. One of our company’s most important values is offering Quality Customer Service…Anytime, Anywhere!!!

One of our company’s main principles is treating everyone with honor, dignity, and respect. We realize our company’s most valuable asset is our people. We care about them both personally and professionally. Our employees are encouraged to self-govern to the greatest extent possible. We promote an atmosphere of positivity, teamwork, and individual creative contribution. Our managers assume the roles of coaches, working side by side with their direct reports encouraging them to succeed. We are the best! We have high expectations and set high goals, but we also encourage stepping out of comfort zones and learning from mistakes. Our goal is always perfection, but we will settle for excellence.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Organizational skills and attention to detail.
  • Time management skills with a proven ability to meet deadlines.
  • Ability to prioritize tasks
  • Ability to act with integrity and professionalism
  • Proficient with repair management software

Responsibilities for Service Advisor:

Heavy focus on customer service and a customer first attitude is required
Resolve all customer issues quickly and efficiently
Handle high volume of phone calls from customers and Road Warrior employees
Schedule and coordinate service orders with customers
Schedule, coordinate, and assign work to technicians
Encourage safe work practices in the shop and on job sites
Assist coworkers and demonstrate willingness to work as a team
Regularly report and communicate status updates about work assignments and deadlines to Management

Perform additional duties as deemed appropriate by Management

Experience Required:

  • 1 or more years of service advising experience
  • Previous experience and knowledge of automotive and truck repairs is required.
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