Get an update of August from our shop owner, Mel Briganti!
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Shop talk polls and posts
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Jeremy, our general manager, describes a technician that would be a good fit at Bob Moore Collision
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Jeremy, our general manager, describes the relationship between manager and technician.
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Man Bun Engaged and Frank Supervising Mitch on this Sienna Engine Reseal.
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Shop Foreman and Lube Techs work closely learning new skills and increasing their understanding in order to improve and earn more money. As a World Class Certified GM Technician Billy Blandford provides a lot of insight, assistance, and the needed steps to grow. Our Techs at Courtesy say working with Billy is both helpful and fun. Come talk with Billy and you will see why.
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What are a couple of things you'd like to highlight that happened in August?
August was a fantastic month for us. We had a 16% increase in RO count, 16% increase in hours, and a 6.5% increase in ELR YoY. With 858 RO's being written in August, the shop was bustling with activity, but not too much as to overload and overbook our team.
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Ben our latest apprentice had some struggles with this valve cover replacement on this older model Toyota Celica, but he kept his head cool and got the job done right the first time.
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Craig and Robert talk together about working at Craig's Car Care and the best and worst about being part of our culture. Robert suggest working 4 days a week instead of 5? Hummm.
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Our Service Team had an Awesome time in Maupin Aug. 22. We can't wait until next year to do it again.
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Beaverton Toyota Service Dept. Rafting Trip Aug 22!
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Jay discusses our September topic of the month, technician recognition. He talks about how shops can create Shop Talk videos to show appreciation for their technicians.
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Toyota Service shop tour with James Haller.
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Jason Harley, Director of Reconditioning and Service, explains how we recognize technicians for a job well done.
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Eric Henson, Inventory Manager, gives a recap of August and Nikki Barbiere discusses the fun football activity we have coming up!
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Here's a recap of August from Kenny Rodriguez. See who (or what!) he gives a shoutout to for their reliability over the years!
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