Shop tour from express into the main shop.
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Communicating over lunch with our Retail Tech Team! Highlights include updates, new intros, a few training tips from our Service Manager, VP of Fixed Ops, our Shop Foreman and the Warranty manager. Our team is enjoying some chicken over lunch as we highlight monthly activities. Come join our Courtesy family - we are growing!
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At VIP Tires & Service, we're proud of our culture with our employees and customers. President & CEO Tim Winkeler talks about what our culture means to him.
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At VIP Tires & Service, we have a unique and proven career pathing strategy that puts our technicians in the driving seat of their careers. They control how quickly they advance, how they earn their bonuses and more by following our 7-step career paths. Senior Vice President of Operations and Merchandising, Gary MacCausland, talks about how it sets VIP Tires & Service apart from our competition.
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WrenchWay
0Vote & Comment for Your Favorite August Video by 9/14
Here are some of our staff picks for Shop Talk video of the month. Be sure to vote for your favorite and leave a comment below on why you chose that video before the poll closes on Wednesday, September 14th, 2022.
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Take a walk with us through the shop.
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Get an update of August from our shop owner, Mel Briganti!
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Jeremy, our general manager, describes a technician that would be a good fit at Bob Moore Collision
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Jeremy, our general manager, describes the relationship between manager and technician.
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Man Bun Engaged and Frank Supervising Mitch on this Sienna Engine Reseal.
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Shop Foreman and Lube Techs work closely learning new skills and increasing their understanding in order to improve and earn more money. As a World Class Certified GM Technician Billy Blandford provides a lot of insight, assistance, and the needed steps to grow. Our Techs at Courtesy say working with Billy is both helpful and fun. Come talk with Billy and you will see why.
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What are a couple of things you'd like to highlight that happened in August?
August was a fantastic month for us. We had a 16% increase in RO count, 16% increase in hours, and a 6.5% increase in ELR YoY. With 858 RO's being written in August, the shop was bustling with activity, but not too much as to overload and overbook our team.
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Ben our latest apprentice had some struggles with this valve cover replacement on this older model Toyota Celica, but he kept his head cool and got the job done right the first time.
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Craig and Robert talk together about working at Craig's Car Care and the best and worst about being part of our culture. Robert suggest working 4 days a week instead of 5? Hummm.
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