We had a career best ever CSI month at 4.94 out of 5. Our technician and service advisor attention to detail has provided an amazing guest experience.
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Technician Highlight!
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Sometimes when a truck refuses to roll you just need a little teamwork
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Being a technician at Kalispell Toyota is like being a spark in the automotive world, igniting the engines of customer satisfaction and driving the dealership's success. With each precise repair and troubleshooting, you have the power to create a ripple effect of trust and reliability, lighting up the path for customers on their automotive journey.
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Here's to opening the right doors ... congratulations to the service advisors and technicians for providing excellent service to the Sheehy VIP customers! The location was third in the company (with more than 30 locations) for overall VIP performance. Great job!
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Join us next week, Wednesday, June 14th, 2023 at 2 pm ET/ 1 pm CT, as we bring together three technicians to talk about the contribution flat rate has had on the technician shortage. This virtual roundtable is free to attend, but you must register: https://wrenchway.com/events/flat-rates-contribution-to-the-technician-shortage/
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Fun Fact: This is the first time 2 was the Loneliest Number!
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Today, the average age of a vehicle on the road is 12.5 years old.
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Technician
This is also another area to specialize for techs who want to work on those older cars. If a shop sets an age limit and only wants to work on new stuff, folks that like the older projects can sell that service. I've worked on everything from 1949 to 2024, and I am more familiar with the stuff from 1980 up, but as long as I can access the information, I can fix it.
🎉 Thank you to our Service Team for making it possible to Celebrate 10 Years of Ownership by Jackson Automotive Group! 🎉
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Big news in our express department! We have started out mentorship program for our express technicians! Every day a few of our express technicians will be paired with a main shop technician so they can get real hands-on experience in the main shop. We encourage all of our express techs to try the mentorship program so they can ensure that becoming a main shop technician is the route they want to want to take.
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🎉 Celebrating 10 Years of Excellence with Nate, Our Exceptional Service Technician! 🎉
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🎉 Celebrating 10 Years of Excellence with Kellan, our Detail Supervisor! 🎉
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This month we dialed in our internal messaging platform, we are having techs take pictures and videos of their recommendations to help customers better understand the reasoning behind their recommendations. In the month of May last year we did a total of 5020 hours in the shop and this year we did 5664 hours! Thats an increase of 13% for the total shop hours! Going into one of our busiest months we are excited to see what this new photo and video messaging platform can do to help our customers better understand what their cars need to make sure their cars are ready for the summertime!
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Guys Truck and Tractor has been busy servicing many types of equipment and trucks. The technicians have been working very hard to stay on top of the work load and keep equipment moving in and out of the shop for our customers.
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