One of our PACT graduates, Steven, with the engines donated from Honda of Seattle!
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Shop talk polls and posts
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Yesterday we took a moment to review our shop performance results from July and discussed how our August is tracking. Additionally, we presented our Core Value Award to our Parts Manager, GP, for his sincere desire to help others. We are extremely fortunate to have GP on our team.
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This is what we call really getting into your work! Thanks Nick Moller, Ford Master Technician, for living our vision. "To be so effective we are able to helpful to others."
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Congratulations Gio Luna on achieving Subaru Master Technician Status. It is recognition that he completed 9 different skill groups, each containing 5 levels, as well as completed his ASE testing. His hard work and effort show that he is a Master in the automotive industry. Sommer’s is thankful to have Gio as a part of the team!!
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Top Shop Challenge: Studies show the number one factor in employee retention is the relationship with a direct supervisor. Talk about the type of relationship your managers or owners have with technicians.
The managers in Caledonia, know the people! They care about their interests in and outside of work, provide flexibility to balance life and work and have common interests that keep the days upbeat and interesting!
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Top Shop Challenge: What types of changes (small or large) have you seen in the industry in 2023?
We have seen a push in EVs, customers are holding onto their cars longer leading to more services, & warranty services etc. Younger techs coming into the industry and higher OEM times. Shipping is non predictable. These aren't the only changes I'm sure that we will see here in the near future. What major changes have you seen?
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WrenchWay
1Let's Talk About Ghosting!
Have you ever ghosted a shop? Either by not messaging/calling them back or by not showing up to an interview.
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Top Shop Challenge: Studies show the number one factor in employee retention is the relationship with a direct supervisor. Talk about the type of relationship your managers or owners have with technicians.
Our Green Bay shop is like family! this team creates really great one on one relationships, they know each others, families, kiddos. They do team gold outings. And the manager knows what each technician likes to do in their off time, they know the mangers strengths and weaknesses and he knows theirs because the environment is one of open and honest sharing.
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Installing the first ever UVeye in our collision store. #gamechanger #leadingbyexample
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Top Shop Challenge: Over the years, technicians have had some consistent complaints about the industry. WrenchWay is seeing more and more shops proactively address these issues and come up with solutions. What is one area where your shop has solved a common technician career complaint?
Here at Town Nissan, we have monthly shop meeting for the techs and advisors. They can come in at any time and voice their concerns, but this is an opportunity for everyone to be there and be on the same page.
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Attention instructors! Utilize WrenchWay School Connect this school year to post your program’s needs for things like tools, equipment, job shadow opportunities, guest speakers, and more. Nearby shops and dealerships can browse your open requests and fulfill them.
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Congratulations to our Assistant Parts Manager Shane Myers for winning our Core Value Award for the month of July. The month of July was Sincere Desire to Help Others. Shane is more than deserving of this award. He is always the first person to offer a hand or help with anything, no matter the circumstances. I can't express how thankful we are for ALL that you do.
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Posted by John Frazier, Service Director
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Top Shop Challenge: Over the years, technicians have had some consistent complaints about the industry. WrenchWay is seeing more and more shops proactively address these issues and come up with solutions. What is one area where your shop has solved a common technician career complaint?
Over my 30+ years as a service manager I have found that pay and benefits are not always the most important aspect for technicians. They want to be acknowledged for the job they do and know that they work for a company that values them as an individual. Though pay and benefits are important, time off with their family is very important. Seeing that they have a path of continual growth is important. The Tom Wood group has always been tops when it comes to showing their employees they care.
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COSTCO Wholesale is making impressive progress on construction next to us, and we are looking forward to the anticipated opening later this year and the increase in volume and traffice it will bring to our store.
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