Photos
Under The Hood
Is the shop heated? Air conditioned?
Our shop is cooled by 6 Large Evaporator coolers for the Summer. We also have heating for our stalls during colder winter months.
What is the size of the team I’d be working with?
We currently have 17 main shop technicians and 19 express technicians. The size of our team varies by day but expect 30-40 people daily.
What are the shop hours and what are the shift timeframes?
Our shop is open from: 7:00am-7:00pm Monday-Friday. 7:00-5:00 Saturday, and 9:00-4:00 Sunday. Our team members work a usual 8-hour shift.
What tools does the shop provide that are available for all technicians to use?
All Express Technicians are provided the necessary tools for the day. Line Technicians would be required to provide the necessary tools for their day's work.
What type of break room facility is provided?
Our facility has three break rooms for our employees throughout the dealership. We provide cold water and hot coffee/tea. We also have cable tv, vending machines (drink & snacks), and a refrigerator for use as well.
How many bays does your shop have?
Currently, the shop houses 48 bays.
How many repair orders do you average per month?
Valley Hi Toyota averages 4000 repair orders per month!
What is your parts ordering process?
Once recommendations are confirmed a parts request is submitted to the Parts Department, then they retrieve /order required items.
What is your policy on side work?
We currently do not allow side work within our shop. What the technician does on their free time outside the dealership is not of our concern.
Do you offer any skills training or continuing education opportunities?
We facilitate in the continued training of all our employees. For technicians, it varies by position. We encourage and pay for the cost of our Line Techs Toyota classes, along with ASE certifications.
Can you describe opportunities for career growth at your business?
Dealerships are great places for growth due to how different the positions in the store can be. For Express Technicians the goal is usually to develop into a Line Tech. To assist, we have a focused repair to practice each month. This way they are growing and learning skills while still working at the dealership. We also have possibilities on the service drive if desired; talking to customers as a Service Writer about service or repairs needed. Due to the number of Toyotas on the road, Toyota Dealerships offer many paths for career growth.
Can you describe your performance review process?
Each technician has a goal set by their supervisor to attain. We have processes that are made to help our technicians reach said goals. These are reviewed weekly with their immediate manager and any needs of the technician are also addressed.
What type of safety training is required?
Once hired safety training must be completed prior to working inside the technician shop/service drive. Safety is extremely important to us. We maintain sporadic training to keep up with issues.
Can you describe how Techs work with and mentor younger techs?
Our Line Technicians are ready to help with questions and issues express maintenance might be having. We have an in-house mentorship program to help technicians further progress in their careers and goals.
How does your shop get involved with the local community?
Currently, Valley Hi Toyota is in a planning phase of involvement with the local community college. Community involvement is key throughout the entire dealership.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We are heavily involved with UTI for placement after graduation. Our mission is to develop local techs to flourish in our community for years to come.
Do you phone screen applicants before doing in-person interviews?
At this time, we do not do over-the-phone screenings. Once an application is submitted we would review all applications and then schedule a face-to-face interview with the applicants, which we think best fits our store culture. It's important for us to get to know our potential hires in the dealership environment.
What do your in-person interviews entail?
Our in-person interviews are extremely important to us. We love to get to know people that are applying here first. We want to know their story, who they are, what their goals are, and how we can help them achieve them. Then, we review the position they are applying for with applicant to see if it is a good fit for both the applicant and the dealership.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We do perform background checks, drug screening, and a physical on all applicants once a conditional offer of employment has been given and accepted.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We do not. This type of information is discussed during the in-person interview itself.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We usually have made our decisions within 24hrs on who will be joining our team. It's highly unlikely we wait any longer. We value our applicants' time and efforts.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Once an application is submitted we move speedily and have an interview with the decision within 2 to 3 business days.
Is there anything else you’d like to mention about your hiring process?
Every application is thoroughly assessed and discussed with team members. We want to maintain a culture of excitement and enjoyment. We feel that Valley Hi Toyota is a great environment and our hiring process is key to bringing on talented people.
Student Tech / Apprentice
Pay Range: $38,400.00 - $38,401.00/hour
A technician who will have a mentor to learn and grow to be a full line tech. Wage has no variability at this time.
Lube Technician
Pay Range: $31,000.00 - $32,640.00/hour
($14.90 - $15.69/hr)
Pay has variables based on technicians efficiency performing work.
A Level Technician
Pay Range: $69,120.00 - $115,200.00/year
Tech level would be based on Toyota Certifications- Master Diagnostic Technician status required
Service Manager
Pay Range: $54,000.00 - $125,000.00/year
.
Service Advisor
Pay Range: $48,000.00 - $120,000.00/year
Pay is based upon sales/repairs performed in dealership.
B Level Technician
Pay Range: $61,440.00 - $97,120.00/year
Tech level would be based on Toyota Certifications. Master Level Technician
C Level Technician
Pay Range: $59,520.00 - $79,000.00/year
Tech level would be based on Toyota Certifications. Certified Technician
- Health Insurance Offered
- Yes we have exceptional Health Insurance through Aetna.
- Dental Insurance Offered
- Dental insurance provided by Guardian Dental Guard
- Vision Insurance Offered
- Yes our provider is Guardian Vision.
- Retirement Plan Offered
- Retirement plans are provided through Nada Retirement.
- Sick Leave Offered
- We are understanding and have policies concerning this.
- Vacation Offered
- Our employees value time away to unwind. We are happy to provide Vacation Time to our technicians.
- Paid Holidays Offered
- Yes! We do offer Paid Holidays
- ST / LT Disability Offered
- We do have options for disability.
- Life Insurance Offered
- We do offer a variety of choices for life insurance.
- Uniforms Offered
- We do provide uniforms for our technician staff.
- Other Not Offered
Shop Talk
Kaelen, or "K" as we call him has worked as a Lube Tech for two years. He's learned everything about cars while working here! He is motivated to come to work because he gathers knowledge while shadowing a main tech. K comes in with a positive attitude and feels grateful to work with the people in the shop as they continue to build each other up.
David has been with Valley Hi Toyota for about a year. He enjoys working on Toyotas because they're universal and use similar tools. He always is open to learning from the techs to gain more knowledge. The comraderie in the shop is a focal point for David. He also appreciates Jared, the Service Manager, in helping him excel at his job.
Asael has been with Valley Hi Toyota for two years. Asael is a UTI graduate and in a couple of years, his growth is exceeding quite rapidly. He comes in to work with an eager desire to learn more each day. His love of cars not only remains in the service department, but he also goes home and works on his own cars. Asael soaks up knowledge quickly and his demeanor is always positive and wants to grow his career right here at Valley Hi Toyota.
In just a couple of years, Service Manager, Jared Little, has led the department to record numbers. Valley Hi Toyota is always thinking technology forward in order to improve customer experience. We now use Dealer-Fx throughout the dealership for a transparent experience. In addition to SmartPath for Sales, Jared was a key proponent to implement SmartPath for Service. Jared comes with many years of experience and is keen to hire people who want to advance their careers with a trajectory of success. Valley Hi Toyota services the most cars in the High Desert, and we're always looking to hire those eager to work on vehicles.
Robert brings exactly what you need in a shop- both experience and a zeal for turning wrench. Through the years, Robert has been able to help the younger team members grow and flourish. His knowledge of not only Toyotas, but also the many makes and models out there, have really accelerated the shop's abilities of servicing a variety of cars, trucks, vans, and SUVs.
Dustin has been with Valley Hi Toyota for a few years. In a short amount of time, he's been able to grow within the dealership. Mentoring is available as there is plenty of room for growth- especially at a busy Toyota store. Dustin has a great attitude and a love for working on cars. This is a career for him and we see Dustin moving along just fine.