Under The Hood
Is the shop heated? Air conditioned?
Toyota of Pharr Shop Facilities are well ventilated.
What is the size of the team I’d be working with?
Team sized will average around 22 people. Within that team you can count on having not only peers but supervisors and support teammates.
What are the shop hours and what are the shift timeframes?
Shop is open 7am-7pm Monday- Friday, 7am-3pm on Fridays Saturdays, Closed Sunday.
What tools does the shop provide that are available for all technicians to use?
Toyota of Pharr prides ourselves in keeping up with technology, and are always evolving to put the best tools in our technicians hands.
What type of break room facility is provided?
Break rooms allow for an "out of work environment" to prepare meals, relax, and have beverages and snacks.
How many bays does your shop have?
Toyota of Pharr Service has 34 bays.
How many repair orders do you average per month?
What is your parts ordering process?
We have designated parts counter personnel to assist technicians as well as a separate retail space. Using all the latest parts ordering software we typically source parts same day with delivery of manufacturer parts every morning before business hours to allow order filling and help technician efficiency. For technicians, we use a computer based request through our dealership management system for ordering parts. On the reception of parts side, Toyota of Pharr also employs parts personnel to deliver parts to bays, to encourage efficiencies of technicians.
What is your policy on side work?
We allow employees to utilize our repair facility during business hours for working on personal cars with management approval and only with an open Repair Order.
Are there any other unique features of the work environment worth noting?
Process driven to keep technicians busy. Many hours available every day as a result of our high volume. Very supportive dealer with everyone in one building to support teammates every day.
Do you offer any skills training or continuing education opportunities?
Paid training and testing for ASE Certification and Toyota Training
Can you describe opportunities for career growth at your business?
Resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
Can you describe your performance review process?
We do performance reviews annually. We do offer continuous feedback through communication so expectations of the employer and teammate are always understood on both sides.
What type of safety training is required?
Safety training starts by following guidelines in our employee handbook for a safe work environment. From there, we offer safety training on vehicle specific repairs. We utilize a 3rd party company to assist us in identifying safety concerns, and correcting them to keep our employees safe.
Can you describe how Techs work with and mentor younger techs?
Often times we will cross train technicians with a tenured tech in our main shop. This can be a one on one assistance, or we station a younger tech next to a senior tech, allowing for good communication and hands on assistance of learning.
How does your shop get involved with the local community?
Penske Automotive and Toyota of Pharr participate in multiple Charitable activities. From supporting Paralyzed Veterans, to food and toy drives during the holidays. We are always looking for meaningful ways to give back to the community.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We work closely with both TSTC Brownsville and South Texas College's tech programs.
Where do you see the shop in five years?
Larger servicing all makes and model while becoming a one stop shop for anything and everything automotive.
Is there anything else you’d like to mention about career development and community?
Our career path is revolutionary in the sense that it leaves nothing to question. An entry level tech could begin their career with us and on day 1 know what is expected and required of them to reach their goals in this industry. Along the way, the path is fully supported by management.
Do you have an application form and how long does it typically take to complete?
Yes, Typically 3-8 Minutes.
Do you phone screen applicants before doing in-person interviews?
Yes, Our HR team will get in touch to ask some initial questions. More technical questions regarding a job duty are discussed in a formal interview setting.
What do your in-person interviews entail?
Will likely include the department manager, along with the Service and Parts Director or HR representative.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we do perform drug screening and background check as a term of hire.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, our interview process and questions are how we determine assumed knowledge of an applicants skills.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Offers can be made as quickly as same day.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Offers being same day, the process could take as short as 2 weeks awaiting drug screening or background check, or if the applicant has a prior commitment of employment, we would wait for that to expire.
Is there anything else you’d like to mention about your hiring process?
Due to the diverse skills of our managers, applicant could be invited to interview within one day of application.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $70,000 - $100,000/year
Compensation level reflects a tenured technician who is ASE Master Certified and hold all applicable Toyota Master Certification .
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $50,000 - $65,000/year
Compensation level reflects a technician who is ASE Master Certified and holds all applicable Toyota Expert Certification.
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $36,000 - $60,000/year
Compensation level reflects a technician who is ASE Certified in A4 Steering and Suspension and A5 Brakes, while holding a current Toyota Expert Certification.
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $25,000 - $35,000/year
Entry Level Technician performing Oil Changes, Tire Rotations, and Multi Point Inspections
- Health Insurance Offered
- Yes, Blue Cross Blue Shield
- Dental Insurance Offered
- Vision Insurance Offered
- Yes, VSP Vision Care
- Retirement Plan Offered
- Yes - 401k Savings and Retirement Plan with Company Match up to 4%
- Sick Leave Offered
- Vacation Offered
- Yes, accrues over a period of time
- Paid Holidays Offered
- New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day. Changes subject to yearly review.
- ST / LT Disability Offered
- Life Insurance Offered
- Uniforms Offered
- Uniforms Provided and Laundered by 3rd Party Company
- Other Offered
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.