Phils Service - Technician Jobs in Killeen, TX

About Us

The original Phil's Service opened in the early 1950's! Joseph (Phil) Phillips opened his original shop in a small town in northern Nevada and provided his community years of unsurpassed service. That is until an unfortunate accident would eventually lead to Phil's Service closing its doors, seemingly for the last time. Fast forward more than 50 years and his son (our current owner), retiring from his former career made a decision to join his son who was retiring from the Army and continue his father's legacy. Being brought up in a household which emphasized the value of hard work, integrity and ethics the decision to open this new shop in a military community seemed to be a perfect fit! While the original Phil's Service has very humble beginnings in a small, one bay shop in northern Nevada, the shop has grown substantially. Today Phil's Service has become an ever growing shop which continues to stress the importance of the moral and ethical values to our team members. We understand the importance of providing not only unsurpassed customer service but overall customer experience. We expect our team members to treat each vehicle that comes through the doors of our shop with the same care and attention to detail that they would if the car belonged to their own loved ones. This is not an attempt to run a customers bill but rather our professional obligation to ensure the customer has the information necessary to make the best decision possible to move forward with their repair and maintenance. Our philosophy is that if we take care of our team members and take care of our customers the money will take care of itself.

Photos

  • The original Phil with our current owner when he was a child.

Under The Hood

Is the shop heated? Air conditioned?

We currently have 2 large Portacools with smaller more maneuverable Portacools as well as several fans throughout the shop to battle the Texas heat. In the winter we shut the garage doors and turn the gas ceiling mounted and space heaters on.

What is the size of the team I’d be working with?

Ideally we run with 3 A-techs, 2 B-Techs, 2 General Service guys and 3 full time service advisors.

What are the shop hours and what are the shift timeframes?

We currently operate Monday - Friday from 8:00 AM - 5:30 PM.

What tools does the shop provide that are available for all technicians to use?

The shop has an ever expanding tool room that includes but is not limited too: Diagnostic scan tools, timing tool kits, flush machines, smoke machines, pressure testers, pullers, press various hand tools and much more!

What type of break room facility is provided?

We have a nice break room with a full size refrigerator, microwave, sink and full size dinner table.

How many bays does your shop have?

10 Bays in the main shop and 5 maintenance bays in our secondary building.

How many repair orders do you average per month?

Over the last 5 years we have averaged 270 repair orders per month.

What is your parts ordering process?

The service advisors work directly with the technicians to identify the correct parts before selling them to the customers and then ordering. The service advisor will then follow up with the technician to verify that the components before closing the order.

What is your policy on side work?

Our technicians have so much work during normal business hours that they have no need to perform side work.

Do you offer any skills training or continuing education opportunities?

We encourage all of our team members to learn and grow. We have several training programs through our various partners. We offer various online training modules as well as several in person classes each year. We also have ASE training and test prep classes and a reimbursement program for earning your ASE!

Can you describe opportunities for career growth at your business?

We see each of the positions we offer not as a job but rather a career! We like to lay a clear path on how to improve and grow with the company and hope to expand in the years to come!

Can you describe your performance review process?

We like to evaluate performance and overall fit with the company after the initial probation period (typically 90 days). After the initial performance evaluation our leadership team will continue to monitor overall performance and regularly communicate not only standards and expectations but also we enjoy giving credit where credit is due! If you are willing to put in the work to better yourself and continue to improve as your career progresses within the company you will be awarded accordingly!

What type of safety training is required?

We discuss overall safety as well as the locations of medical / safety equipment during the initial onboarding process.

Can you describe how Techs work with and mentor younger techs?

As a smaller independent shop we fully understand that we must work together and our overall strength is in our team. Our senior techs will often take our younger techs under their wings and point them in the right direction so that they may continue to learn and grow in their field.

How does your shop get involved with the local community?

We are actively involved with our chamber of commerce and often contribute to various community functions. We fully understand that the children of our community are our future and we as a company enjoy working with local schools to help with various functions including local sponsorships of various schools in the community, several teams have also been coached by some of our team members.

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We are currently working toward an apprenticeship program with our local collage and participate in career days with our local high schools.

Where do you see the shop in five years?

Our goal is to continue to grow as a company and eventually expand to another location.

Do you have an application form and how long does it typically take to complete?

On average our application takes between 5 - 10 minutes to complete.

Do you phone screen applicants before doing in-person interviews?

We like to have a conversation with potential team members to ensure that it will be a good fit for both of us.

What do your in-person interviews entail?

The owner and the gm will generally sit down for an in-person interview to clarify any questions that the company has about the applicant as well as to answer the questions of the applicants themselves. It also works as a great opportunity to see what type of person the applicant is as we only employ candidates of good moral character that will be a good fit for the company and fit within our company ethos. The only way to continue to provide our community with the best experience is to ensure that our team members are the best of the best!

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

We do conduct both background check as well as drug screening. Personality is gauged during the interview process.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

No formal skill assessment, though skill sets will be discussed during the interview process.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

This varies depending on the number of applicants we have for the position. Generally we try to contact applicants within 2 business days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

We have had qualified applicants receive an offer during the sit-down interview but on average 1-2 days.

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $25,000 - $100,000/year

Competitive base pay with great opportunity for weekly bonus based on sales and performance.

Master Technician Pay Range: $54,600 - $125,000/year

Pay is based on several factors including but not limited to: experience, tools, certifications as well as ability to produce hours. We pay weekly and have a yearly production bonus is also available!

Advanced Technician Pay Range: $31,200 - $60,000/year

Pay is based on several factors including but not limited to: experience, tools, certifications as well as ability to produce hours. We pay weekly and have a yearly production bonus is also available!

Lube Tech / State Inspector Pay Range: $25,000 - $32,000/year ($12.02 - $15.38/hr)

This position starts as an hourly position with a great opportunity to learn and grow with the company!

Health Insurance Offered
We offer a great healthcare plan through Blue Cross Blue Shield.
Dental Insurance Offered
Dental insurance is available through Dental Select.
Vision Insurance Offered
Vision Insurance in available through Dental Select.
Retirement Plan Offered
We offer a simple IRA which is managed by Fidelity Investments. We match contributions up to 3%.
Sick Leave Offered
Vacation can be used for personal and or sick days.
Vacation Offered
Team members earn 1 week PTO after the first year which increases the longer you are with the company!
Paid Holidays Offered
We offer 5 paid holidays per year!
ST / LT Disability Offered
We offer discounted disability insurance plans through Aflac.
Life Insurance Not Offered
Uniforms Offered
Uniform and laundry service is included for each of our team members.
Other Not Offered

Shop Talk

Day to day operations

Video walkthrough of our shop.