Under The Hood
Is the shop heated? Air conditioned?
Our shops are heated but not air conditioned.
What is the size of the team I’d be working with?
We currently have ten technicians. Our technicians are not organized in teams.
What are the shop hours and what are the shift timeframes?
Monday thru Friday 8:00am-5:30pm
What tools does the shop provide that are available for all technicians to use?
We provide all Ford special tools and diagnostic equipment.
What type of break room facility is provided?
Our breakroom is equipped with a refrigerator, microwave, pizza-oven and toaster. We have additional refrigerators thru out our shops.
How many bays does your shop have?
30 bays and 28 lifts.
How many repair orders do you average per month?
We average 1,025 repair orders per month.
What is your parts ordering process?
What is your policy on side work?
Personal and immediate family only. Work must be done after normal shop hours and permission signed off from the department manager each time.
Are there any other unique features of the work environment worth noting?
Do you offer any skills training or continuing education opportunities?
We believe strongly in training. We encourage and support our employees to complete their on-line career path training so we can enroll them in classroom training.
Can you describe opportunities for career growth at your business?
We promote from within and have numerous employees that have been promoted to different positions. We are part of a large 16 franchise dealer group with locations in Wisconsin and Minnesota.
Can you describe your performance review process?
We perform regular reviews based on job performance..
What type of safety training is required?
Annual Anti-Discrimination and harassment, Privacy, Lift Safety, Disposal, Hazardous communication and Privacy.
Can you describe how Techs work with and mentor younger techs?
After completing their required on-line training each technician is paired up with an experienced technician to work with until we determine they are ready and capable of working on their own.
How does your shop get involved with the local community?
Yes. The Metro Family Auto Group supports numerous community events, schools and organizations.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes. We are part of the Dane County School District Consortium and support the apprenticeship programs for the local high schools and technical colleges. We have employees on the boards and advisory committees of these organizations.
Where do you see the shop in five years?
We are a very busy shop with double digit annual growth. We strive to stay current and plan ahead for future growth and changes in the industry.
Do you have an application form and how long does it typically take to complete?
Yes, Approximately 25 - 30 minutes.
Do you phone screen applicants before doing in-person interviews?
Yes we do.
What do your in-person interviews entail?
Introductions. Getting to know the applicant to find their backgrounds, skills, needs and wants. Explaining our business and expectations. Answering questions. Tour of facility.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes. We perform background checks, driving record checks and drug screening prior to hiring an applicant.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, other than skills related interview questions.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Approximately one week from in-person interview.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Approximately one week from in-person interview.
Skilled Flat-Rate Technician
Pay Range: $55,000 - $150,000/year
At this level you can work on just about everything and diagnose vehicles no matter the issue. A technician at this level would have completed many hours of manufacturer and/or product training along with logged many hours in the shop. An experienced flat rate technician is typically the person who is training others, not the one being trained. Everyone needs help sometimes, and as a team we all contribute ideas if needed. This level of technician is typically a leader in the shop and operates without much guidance. How much you earn is up to you. If you put in the time and work hard there are no limits on earnings.
Intermediate / Hourly Technician
Pay Range: $45,000 - $55,000/year
This level technician is a person with mechanical knowledge and has some experience. With guidance this level technician can handle most jobs. We purposely start this level technician on an hourly pay rate instead of flat rate. We want to stress quality work over speed. Our goal is to get all technicians onto the flat rate system in one year or less. We track everyone's time as if they were on flat rate and we can easily see when the time is right to switch over. Also a pay increase happens when going from hourly to flat rate. Hourly technicians are typically limited to 40 hours per week.
Entry Level Technician
Pay Range: $35,000 - $45,000/year
This level technician is a person with mechanical knowledge and has little experience. With guidance this level technician can handle basic jobs. We purposely start this level technician on an hourly pay rate instead of flat rate. We want to stress quality work over speed. Our goal is to get this level tech to the next level in one year or less.
- Health Insurance Offered
- Health Insurance offered and can be customized by the employee.
- Dental Insurance Offered
- Vision Insurance Offered
- Retirement Plan Offered
- 401K Plan
- Sick Leave Offered
- Sick days are built in to PTO plan
- Vacation Offered
- 1 Week (5 days) after 1 year 2 Weeks (10 days) after 3 years 3 Weeks (15 days) after 5 years
- Paid Holidays Offered
- New Years Day Memorial Day 4th of July Labor Day Thanksgiving Day Christmas Day
- ST / LT Disability Offered
- ST / LT Disability offered
- Life Insurance Offered
- Life insurance offered
- Uniforms Offered
- Uniforms offered
- Other Not Offered