Under The Hood
Is the shop heated? Air conditioned?
The shop is heated.
What is the size of the team I’d be working with?
We employ 4 technicians and 3 support staff.
What are the shop hours and what are the shift timeframes?
Our shop is open to the public Monday-Friday 7:00-4:00. Technician shifts are 7:00-4:00. Service Advisor shifts are 6:30-4:00.
What tools does the shop provide that are available for all technicians to use?
We have multiple diagnostic scan tools available for all technicians. We also have all the common shop equipment including refrigerant machines (R134a and R1234yf), brake fluid flushing machine, drivetrain fluid extractor/filler, power steering flush machine, coolant flushing machine, coolant extraction machine, oxy-acetalyne torch, miller welder, parts washer.
What type of break room facility is provided?
We do have a dedicated break room. The shop also has a large fridge, a microwave, and a small toaster oven. And a Weber Grill
How many bays does your shop have?
We have 6 bays & a large open area. The shop is 3300 sq ft
How many repair orders do you average per month?
We average 240 RO's per month.
What is your parts ordering process?
Service advisors handle the estimating, ordering, and receiving of parts. Technicians are given parts ETA's upon approval of work and upon arrival, parts are left on a labeled parts bench.
What is your policy on side work?
We allow side work to be done after hours at the shop only on immediate family member's vehicles.
Are there any other unique features of the work environment worth noting?
We are in Downtown Downers Grove. Starbucks is 1 block away. There are plenty of restaurants nearby. Downers Grove has the best customers.
Do you offer any skills training or continuing education opportunities?
We offer technicians a variety of training opportunities. We offer online learning modules via DirectHit Pro Academy, we offer online courses through ScannerDanner, we offer quarterly technician classes through NAPA, we offer lunchtime online training through WorldPac.
Can you describe opportunities for career growth at your business?
We believe in promoting from within, this means that we often cross-train employees in other roles and help them develop their career paths.
Can you describe your performance review process?
We discuss employee performance and training plans on a yearly basis, or as needed.
What type of safety training is required?
There is no specific requirement regarding safety training.
Can you describe how Techs work with and mentor younger techs?
Our technicians work as a close team. In order to help our younger techs learn we often have them shadow senior techs and give them work that is new or challenging to them. On a day-to-day basis, senior techs are always available if questions arise. We encourage apprentices to ask lots of questions, that's how we all learn.
How does your shop get involved with the local community?
We participate in the Care for Cars program.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We are involved in the College of DuPage Automotive Service Technologies career fairs.
Where do you see the shop in five years?
In five years we will, as we have since 1954, be proudly serving the Downers Grove community.
Do you have an application form and how long does it typically take to complete?
We do have an application form, that takes 5 minutes to fill out.
Do you phone screen applicants before doing in-person interviews?
We will typically reach out to you for a quick phone call, during which we'll set up a time for an in-person interview.
What do your in-person interviews entail?
We discuss our values and expectations, as well as your experiences and career goals. We'll show you around the shop, and introduce you to some of our employees.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we perform background checks and drug screening as part of our hiring process.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, we do not.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
2 weeks or less
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $80,000 - $110,000/year
($38.46 - $52.88/hr)
Flat-rate, with a weekly guarantee of 40 hours.
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $60,000 - $80,000/year
($28.85 - $38.46/hr)
Flat-rate, with a weekly guarantee of 40 hours.
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $40,000 - $60,000/year
($19.23 - $28.85/hr)
- Health Insurance Offered
- We offer health insurance through _____
- Dental Insurance Not Offered
- Vision Insurance Not Offered
- Retirement Plan Offered
- We offer a 401k plan with a matching contribution.
- Sick Leave Not Offered
- Vacation Offered
- All of our staff have paid vacation days and are encouraged to use them.
- Paid Holidays Offered
- We offer all major federal paid holidays.
- ST / LT Disability Not Offered
- Life Insurance Not Offered
- Uniforms Offered
- We supply your uniforms through a third party who collects them on-site for washing on a weekly basis.
- Other Not Offered
Top Shop Challenge: When you give a job applicant a tour of your shop, what's the one thing they are most surprised to see?
Most job applicants are pleasantly surprised by the warmth and friendliness exuded in our shop. It's not just about our tools and equipment, but the welcoming environment we've cultivated. People also often mention how they expected a more traditional setting but are taken aback our distinctive shop layout.
Top Shop Challenge: Let us know what you're thankful for this year as it relates to your service team.
Holiday season is coming up! This year at Lang's we're thankful for more than just cars; we're grateful for our incredible team and the trust that our valued community places in us every day.