Under The Hood
Is the shop heated? Air conditioned?
Heated and Air conditioned, except for the service bays.
What is the size of the team I’d be working with?
Owner/Service Manager HR Manager/VP Office Manager Fuel Shop Service Manager Service Bay Manager 1 Warehouse/Parts Specialist 1 Service Bay Tech. 6 Fuel Shop Techs.
What are the shop hours and what are the shift timeframes?
8:00am.-4:30pm. (Monday-Friday) 8:00am.-12:00pm. (Saturday) This shift is for technicians who are productive and consistent.
What tools does the shop provide that are available for all technicians to use?
Any specialty tools, and all major tools will be provided. Tech will only need to provide basic hand tools and we will provide the rest.
What type of break room facility is provided?
Fridge, microwave, table, chairs, coffee maker, TV, bottled water provided, pop machine available, outside area to eat and lounge as well.
How many bays does your shop have?
Technically 7 bays 2 60 foot bays 1 lift bay 1 Chassis dyno bay
How many repair orders do you average per month?
What is your parts ordering process?
Technician makes a list of the parts needed and then drops off the order to the parts counter. The warehouse/parts specialist will pull the parts needed, and if a major part is on the ticket it will get approved by the owner or service manager. 75% of parts are exchanged, the other 25% is repaired and sent back to customer. Turnaround goal is a couple of days.
What is your policy on side work?
Work on family vehicles is allowed. If there is a grey area it must be approved by the owner.
Are there any other unique features of the work environment worth noting?
Fuel shop techs will only need a couple thousand dollars worth of tools. This is a minimal cost compared to other shops and positions.
Do you offer any skills training or continuing education opportunities?
Continued education is always encouraged. We promote in-shop hands on training, online training, seminars and education classes. Upon completion of these trainings technicians will be reimbursed. We also are always opened to other training options and ideas.
Can you describe opportunities for career growth at your business?
Career paths and goals are discussed with the technician during the hiring process, and throughout their career with us. We will help techs hit their goals the best that we can with the positions we have available.
Can you describe your performance review process?
90 run day review for new hires discussing their productivity and how things are going in the shop. Depending how the candidate is performing a raise may happen at that time or at the six month review. We conduct annual reviews after that. Tech will evaluate their selves and their performance, and we will use that form and and evaluate the answers given. We also discuss their likes and dislikes in the shop, and is there anything we should look at changing.
What type of safety training is required?
Safety training is ongoing. KPA comes in and does a mock OSHA walk through twice a year. They also provide sit down training in the shop. We participate in Right-To-Know online training once a year. We also provide in-shop training throughout the year.
Can you describe how Techs work with and mentor younger techs?
We have 3 technicians that we use for mentoring. They will be paired up with junior techs for the first three months of employment. They will help with repairs, and be available for any additional questions.
How does your shop get involved with the local community?
We try and take part in everything we can. Currently we are helping with veterans and building a house for them to get away. We also give to our local homeless shelters, the salvation army, and local church donations through Knights of Columbus.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Our owner was on the board at the local tech. college, but the program was cut. We do participate in senior programs where students will come and work for a couple of hours to gain work experience, and help build their skill set. We also keep our name available at Siouxland Academy for students that want to come in to a real shop atmosphere.
Where do you see the shop in five years?
We work in a very nitch market with repairing equipment such as old tractors, and other equipment. Because of this we invested in new technology and continue to keep up to date in our industry. We've invested at least a million dollars to keep relevant, and stay current in our industry. Always looking at new technology and different ways to bring in more work. We also look to continue working hard at keeping things legal, and environmentally friendly.
Do you have an application form and how long does it typically take to complete?
We provide a paper application that takes about 15-20 minutes to complete. We ask for three references, and three previous jobs if applicable.
Do you phone screen applicants before doing in-person interviews?
We would rather do an in-person interview if possible. If the technician can't do that first we will make exceptions.
What do your in-person interviews entail?
In-person interviews are done with the Owner, and at times the Service Manager. We use the answers on the job application to lead the interview, and we discuss things like experience, background, certifications, and career goals.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
If the candidate already has a mechanical background a skills assessment will not be required. If this is the candidates first tech. job we will ask for a light assessment with simple repairs.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Hires can be made immediately depending on the technicians qualifications. If not, a week at the most.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
About a week
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $51,000 - $57,000/year
Paid on hours worked, and incentive assigned to each job
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $45,000 - $51,000/year
Paid on hours worked, and incentive assigned to each job
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $38,000 - $43,000/year
Hourly paid position Entry level position
Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $15 - $17/hour
Hourly paid position
- Health Insurance Offered
- Employees only pays $260.00 a month depending on plan, and it may be less than that. United Health is our provider and starts after 90 days of employment.
- Dental Insurance Offered
- Employer pays half of the program that the employee picks. Benefit starts after 90 days of employment.
- Vision Insurance Not Offered
- Retirement Plan Offered
- 401K with a 3% match, 50% up to 5. Benefits starts after one year of employment. Fully vested after one year.
- Sick Leave Not Offered
- Vacation Offered
- 5 days after 90 day probationary period that must be used before employees anniversary date. This can be negotiated upon hire depending on skill set and experience 10 days after first year of employment 10 years 15 days 20 years 20 days
- Paid Holidays Offered
- New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Christmas
- ST / LT Disability Offered
- Fully paid short term disability policy that employee is eligible for after 90 days
- Life Insurance Offered
- $30,000 after 90 days of employment
- Uniforms Offered
- Work pants, work shirts, coats for service bay technicians, after 90 days of employment
- Other Offered
- -On-the-job training -Incentive program, eligible after one year based on production
As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!