Craig's Car Care - Technician Jobs in Allen, TX

Top Shop for Technician Jobs in Allen, TX

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Under The Hood

Is the shop heated? Air conditioned?

Yes, Our heat comes from a EPA approved waste oil heater with a Propane back up. We keep the shop at 68-72 degrees in the winter. For the Summer we use a 25 ton AC Unit that pulls the humidity out of the air and can keep the shop 20-30 degrees cool than the outside temperatures.

What is the size of the team I’d be working with?

1 Manager/Service Advisor 2 Service Advisors 3 Technicians 1 General Service 1 Apprentice

What are the shop hours and what are the shift timeframes?

Monday - Friday 7:00am to 5:00pm (We are closed Saturday and Sunday) Report to work by 6:50 am for a 5-10 min meeting Clean up our bays from 7:00 am to 7:10 am 1 hour for lunch 1 hour for breaks

What tools does the shop provide that are available for all technicians to use?

Everything, except for hand tools and basic scan tools so that all the techs have their own favorite scanners. We do have a program where you pick out the tool you want to have as your own and the shop pays for it and lets you pay it back a few dollars each week (you can also use your tool bonuses to help pay for scanners) . The shop does have IDS, Tech stream, Wy Tech, Tech One, factory tools for when you want or need it over your own.

What type of break room facility is provided?

Full break room with TV/PC/ refrigerator, microwave, Keurig, toaster, sink, utensils, plates, snacks, drinks, Nice chairs and tables.

How many bays does your shop have?

10 bays plus an area for our Autel ADAS system

How many repair orders do you average per month?

Our goal is for each technician to work on 3 vehicles a day at 3.5 hours billed per RO / vehicle or 15 vehicles a week (52 hours flagged) or 65 a month each technician. Working smarter not harder is the name of the game.

What is your parts ordering process?

The parts ordering process is all done by the service advisors after the authorization has been obtained from the client. Top level new parts are sourced, no client supplied parts are allowed. 50% of the new parts are OE

What is your policy on side work?

We do not have one other than not at the shop and all of our guys/gals make real money and no longer want to do side work. You can work on your own stuff at the shop.

Are there any other unique features of the work environment worth noting?

First off, unless it's yours, no warranty work and if it is yours and we can bill the warranty company the labor is still the same as the original work. Only the shop takes the dollar hit not you! We are a shop with a positive culture that supports one another. Our business model is a proven system that creates an environment where everyone can grow and succeed in this industry. We provide some of the best pay and benefits in the industry. We are always improving for a great work life balance that keeps everyone happy. Here you matter and what you think matters.

Do you offer any skills training or continuing education opportunities?

• We train formally 10 times a year, we train informally every day. • We will pay you to go to training with comp time • You are able to grow yourself to stay up to date and current plus be ready for the future.

Can you describe opportunities for career growth at your business?

We will provide the support and you provide the positive attitude to succeed at being the best you and part of our team.

Can you describe your performance review process?

Our performance review process is ongoing a team effort and looks for employees doing things right, that care about growing and being part of a team.

What type of safety training is required?

Basic safety training is performed at the onboarding process of orientation then on going after that.Everyone is a safety officer and has the power to stop any unsafe practice at any time.

Can you describe how Techs work with and mentor younger techs?

Our apprentice technicians are assigned to the shop Forman as a point of contact and then are rotated through the shop with all technicians to learn as many different viewpoints as possible. We take on one at a time and the internship will last at least 2 years.

How does your shop get involved with the local community?

We have contacts with community outreach programs, school actives support ,church support programs

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We are an active member of the Collin County Community College Technical Trades for automotive program and a founding member of the advisory committee for this program. We participated the schools ASE accreditation application and inspection process as well.

Where do you see the shop in five years?

Advancing at the speed of the market. We already have EV services in place and added full ADAS systems in 2023. We will be training during the week during the day (no more night training in the future)

Is there anything else you’d like to mention about career development and community?

The policies are in place. We have the means and resources to provide training that you want to be a the top of the game as long as you have the desire to succeed.

Do you have an application form and how long does it typically take to complete?

Our application takes about 10 minutes to fill out if you have all your documents ready. Driver’s license, Social security card, ASE certificates and your resume.

Do you phone screen applicants before doing in-person interviews?

Yes we do preform a prescreening and will arrange for a video and or phone call to cover any go/no go employment qualifications questions.

What do your in-person interviews entail?

Once an applicant is invited to an in person formal interview it is really all about us getting to know more about each other. It is a great opportunity for the applicant to ask lots of questions and let us know what they expect from us and what we can except from them. This part will take the better part of a day and will give you the opportunity to speak with all of our department heads, the owner, the manager, HR and the shop Forman. We will provide the applicant lunch.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes, we do back ground checks and drug screening. We work with Federal, State and local agency’s that expose our team members to sensitive and protected equipment. We’re not too concerned about a traffic citation here and there. It is to screen for more serious past decision making.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We do have a hand on skills assessment for all positions. This will last for a whole day and lunch is provided.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

After the in person interviews a hand on skills assessment you will be notified within 14 days. Most notifications are made within 5 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Providing the applicant does their due diligence with getting us the needed documentation and the drug screening and back ground checks are retuned to us quickly that is required we can have the person a formal offer in 17 days.

Is there anything else you’d like to mention about your hiring process?

We are looking for the right person to hire. About 30% is the skills, 20% are the certifications and 50% is a positive, team focused, wants to get better mental thought process. The majority of our team has been with us over a decade and some have been with us double that. When we bring a new team member into our group it must be right for all of us, including you and your family.

Lube Technician Pay Range: $35,360.00 - $52,000.00/year

First of all It is important to know that here, You matter, Your family matters and what you do matters. The work you do makes a difference for everyone you help. ($18.00 to $25.00 an hour) Clock hourly

Service Manager Pay Range: $89,000.00 - $175,000.00/year

First of all It is important to know that here, You matter, Your family matters and what you do matters. The work you do makes a difference for everyone you help. • Base salary with add on bonus for KPI and shop goals • At least 1 ASE Certification within (C-1) 12 months of hire • Training hours each quarter • Longevity (how long you have been here) • Maintain minimum performance standard for job description • Earned lunches and snacks and drinks with team goals being met. • PTO / Vacations / 6 Paid Holidays • ASE Test paid for each and every time even if you do not pass • ASE Study guides provided We help to help make you more valuable, better at what you do and also make more money.

Service Advisor Pay Range: $46,000.00 - $98,000.00/year

First of all It is important to know that here, You matter, Your family matters and what you do matters. The work you do makes a difference for everyone you help. • Base salary with add on bonus for KPI and shop goals • At least 1 ASE Certification (C-1) within 12 months of hire • Training hours each quarter • Longevity (how long you have been here) • Maintain minimum performance standard for job description • Earned lunches and snacks and drinks with team goals being met. • PTO / Vacations / 6 Paid Holidays • ASE Test paid for each and every time even if you do not pass • ASE Study guides provided We help to help make you more valuable, better at what you do and also make more money.

Student Tech / Apprentice Pay Range: $17.00 - $22.00/hour

First of all It is important to know that here, You matter, Your family matters and what you do matters. We work with your school schedule. The work you do makes a difference for everyone you help. • At least 1 ASE Certification in 12 months • Training hours each quarter • Longevity (how long you have been here) • Maintain minimum performance standard for job description • ASE Test paid for each and every time even if you do not pass • ASE Study guides provided • ASE Renal app yearly fee paid for • Tool Bonus at two different levels We help to help make you more valuable, better at what you do and also make more money.

C Level Technician Pay Range: $53,000.00 - $56,000.00/year

First of all It is important to know that here, You matter, Your family matters and what you do matters. The work you do makes a difference for everyone you help. C-Tech pay plans are a base hourly with add on bonus for • 40/50 hour break out goals bonus • At least 2 ASE Certifications bonus • Training hours each quarter bonus • Longevity (how long you have been here) bonus • Comeback to work ratio bonus • Maintain minimum performance standard for job description bonus • Earned lunches and snacks and drinks with team goals being met. • PTO / Vacations / 6 Paid Holidays • PTO / Vacations / 6 Paid Holidays • ASE Test paid for each and every time even if you do not pass • ASE Study guides provided • ASE Renal app yearly fee paid for We help to help make you more valuable, better at what you do and also make more money. • Tool Bonus at two different levels

A Level Technician Pay Range: $91,000.00 - $176,000.00/year

First of all It is important to know that here, You matter, Your family matters and what you do matters. The work you do makes a difference for everyone you help. Master Tech pay plans are a base salary with add on bonus for • 40/50/hour break out goals bonus • 8 ASE Certifications bonus • ASE Advance level certifications bonus • Training hours each quarter bonus • Longevity (how long you have been here)bonus • Comeback to work ratio bonus • Maintain minimum performance standard for job description bonus • Earned lunches and snacks and drinks with team goals being met. • PTO / Vacations / 6 Paid Holidays • ASE Test paid for each and every time even if you do not pass. • ASE Study guides provided • ASE Renal app yearly fee paid for • Tool Bonus at two different levels We help to help make you more valuable, better at what you do and also make more money.

B Level Technician Pay Range: $56,000.00 - $90,000.00/year

First of all It is important to know that here, You matter, Your family matters and what you do matters. The work you do makes a difference for everyone you help. B- Tech pay plans are a base salary with add on bonus for • 40/50 hour break out goals bonus • At least 4 ASE Certifications bonus • Training hours each quarter bonus • Longevity (how long you have been here)bonus • Comeback to work ratio bonus • Maintain minimum performance standard for job description bonus • Earned lunches and snacks and drinks with team goals being met. • PTO / Vacations / 6 Paid Holidays • ASE Test paid for each and every time even if you do not pass • ASE Study guides provided • ASE Renal app We help to help make you more valuable, better at what you do and also make more money. yearly fee paid for • Tool Bonus at two different levels

Health Insurance Offered
The company has health insurance through Blue Cross Blue Shield, we pay for half of the employees insurance.
Dental Insurance Offered
Dental Insurance
Vision Insurance Offered
Vision Insurance
Retirement Plan Offered
IRA with a employer matching contribution plus we put you with a great financial planner that does a great job of coaching on how to plan for the things you wants now and to be ready when it is time to retire.
Sick Leave Offered
3 PTO days at hire and add one PTO day per year up to a total of 8 PTO days.
Vacation Offered
1 week after the first year and 1 week added after each 5 years. For a total of 4 weeks vacation per year.
Paid Holidays Offered
We offer 6 (six) paid holidays a year.. New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
ST / LT Disability Offered
ST/LT Offered
Life Insurance Offered
Life Insurance
Uniforms Offered
Uniforms will be provided after probation (job shirt and pants). We do also have baseball caps and beanies. New safety footwear (hard toe) each year.
Other Offered
• Monthly Tool bonus for team goals being reached • Weekly Lunch bonus for team goals being reached • Weekly Snack and drink bonus for team goals being reached

Monthly Poll Question

Answer a poll question for a chance to win $500 plus $500 for a local High School.

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From the last poll question we know that Craig's Car Care was started from scratch in 1996. How many years did Craig and his crew work in the original rented building?

Shop Talk

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The best part about Texas is the summer heat really challenges today's vehicles AC and electrical systems. The worst part is having to work in a 100 degree shop with 75% + humidity. Well while we cannot control the weather outside, we can control it inside. Not to many 10 bay independance shops can provide AC for their techs. Craig's Car Care invested on the near side of $100 K to make this a reality.

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It is the last week in April and we're getting the AC unit for the shop tuned up and running today. Change the air filters and we have 75 degrees in the shop with low humidity (that's the real winner when it is 93% humidity outside)

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Had a fantastic training event today where a Napa NAIT training instructor gave us a full Saturday of hands-on training on air conditioning testing and inspections at a very high level.

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Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?

We had our second best month, technician training, several new clients, abundance of 5 star Google Reviews!

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doh! At least we had a fantastic February 2024! Some more records broken, more training, happy clients, who wouldn't love working here!

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We are starting our training for 2024. We have posted our short list. that is 6 evening training classes and 4 all day Saturdays that are not sales pitches but real training. The food is not bad also. We pay for each tech to go to training because we know your time is valuable and we are committed to investing in your future.