Craig's Car Care - Technician Jobs in Allen, TX

About Us

Since 1996 we have been growing our team and our preferred client base that follows our mission, core values and vision. Everyone on our team deserves to make a very good living , be happy at work and maintain a strong work life balance. Mission Statement To properly service and repair our customers vehicles through training, empathy, transparency and integrity. Core Values Equality, Honesty, Integrity, Pride, Transparent Vision Promise to exceed our customer’s expectations with the best service and repair. We will perform our work as passionate professionals that have earned our customers loyalty, and our reputation as the best in the automotive service industry. A positive Energy culture where everyone works together for the same goal

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Under The Hood

Is the shop heated? Air conditioned?

Yes

What is the size of the team I’d be working with?

1 Manager/Service Advisor 1 Service advisor 3 Techs 1 General service 1 Apprentices

What are the shop hours and what are the shift timeframes?

Monday - Friday 7:00am to 5:00pm (We are closed Saturday and Sunday) Report to work by 6:50 am for 5-10 min meeting Clean from 7:00 am to 7:10 am 1 hour for lunch 1 hour for breaks

What tools does the shop provide that are available for all technicians to use?

Everything, except for hand tools and basic scan tools, that are the technicians responsibility

What type of break room facility is provided?

Full break room with TV/PC/ refrigerator, microwave, Keurig, toaster, sink, utensils.

How many bays does your shop have?

10

How many repair orders do you average per month?

Our goal is for each technician to work on 3 vehicles a day at 3.5 hours billed per RO or 15 vehicles a week or 65 a month each technician.

What is your parts ordering process?

The parts ordering process is all done by the service advisors after the authorization has been obtained from the client. Top level new parts are sourced, no client supplied parts are allowed. 50% of the new parts are OE

What is your policy on side work?

N/A

Are there any other unique features of the work environment worth noting?

We are the best shop with a positive culture that supports one another. Our business model is a proven system that creates an environment where everyone can grow and succeed in this industry. We provide some of the best pay and benefits in the industry. We are always improving for a great work life balance that keeps everyone happy. Here you matter and what you think matters.

Do you offer any skills training or continuing education opportunities?

• We train formally 10 times a year, we train informally every day. • We will pay you to go to training • We will reward you to go to training

Can you describe opportunities for career growth at your business?

We will provide the support as long as you provide the will and positive attuited to succeed at being the best you.

Can you describe your performance review process?

Our performance review process is on going and looks for finding employees doing things right.

What type of safety training is required?

Basic safety training is performed at the onboarding process of orientation then on going after that.Everyone is a safety officer and has the power to stop any unsafe practice at any time.

Can you describe how Techs work with and mentor younger techs?

Our apprentice technicians are assigned to the shop Forman as a point of contact and then are rotated through the shop with all technicians to learn as many different viewpoints as possible. We take on one at a time and the internship will last at least 2 years.

How does your shop get involved with the local community?

We have contacts with community outreach programs, school actives support ,church support programs

Do you do anything with local high schools or tech schools to encourage more students to enter the profession?

We are an active member of the Collin County Community College Technical Trades for automotive program and a founding member of the advisory committee for this program. We participated the schools ASE accreditation application and inspection process as well.

Where do you see the shop in five years?

Advancing at the speed of the market. We already have EV services in place and will be adding full ADAS systems. We will be training during the week during the day (no more night training)

Is there anything else you’d like to mention about career development and community?

The policies are already in place. We have the means and resources to train you to be a the top of the game as long as you have the will and perseverance to succeed.

Do you have an application form and how long does it typically take to complete?

Our application takes about 10 minutes to fill out if you have all your documents ready. Driver’s license, Social security card, ASE certificates and your resume.

Do you phone screen applicants before doing in-person interviews?

Yes we do preform a prescreening and will arrange for a video and or phone call to cover any go/no go employment qualifications questions.

What do your in-person interviews entail?

Once an applicant is invited to an in person formal interview it is really all about us getting to know more about each other. It is a great opportunity for the applicant to ask lots of questions and let us know what they expect from us and what we can except from them. This part will take the better part of a day and will give you the opportunity to speak with all of our department heads, the owner, the manager, HR and the shop Forman. We will provide the applicant lunch.

Do you perform background checks, drug screening, or personality tests before hiring an applicant?

Yes, we do back ground checks and drug screening. We work with Federal, State and local agency’s that expose our team members to sensitive and protected equipment. We’re not too concerned about a traffic citation here and there. It is to screen for more serious past decision making.

Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?

We do have a hand on skills assessment for all positions. This will last for a whole day and lunch is provided.

After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?

After the in person interviews a hand on skills assessment you will be notified within 14 days. Most notifications are made within 5 days.

Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?

Providing the applicant does their due diligence with getting us the needed documentation and the drug screening and back ground checks are retuned to us quickly that is required we can have the person a formal offer in 17 days.

Is there anything else you’d like to mention about your hiring process?

We are looking for the right person to hire. About 30% is the skills, 20% are the certifications and 50% is a positive, team focused, wants to get better mental thought process. The majority of our team has been with us over a decade and some have been with us double that. When we bring a new team member into our group it must be right for all of us, including you and your family.

A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $81,000 - $126,000/year

Master Tech pay plans are a base salary with add on bonus for • 30/40/50 hour break out goals • 8 ASE Certifications • ASE Advance level certifications • Training hours each quarter • Longevity (how long you have been here) • Comeback to work ratio • Maintain minimum performance standard for job description

B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $52,000 - $80,000/year

B- Tech pay plans are a base salary with add on bonus for • 30/40/50 hour break out goals • At least 4 ASE Certifications • Training hours each quarter • Longevity (how long you have been here) • Comeback to work ratio • Maintain minimum performance standard for job description

C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $41,600 - $51,000/year

C-Tech pay plans are a base hourly with add on bonus for • 30/40/50 hour break out goals • At least 2 ASE Certifications • Training hours each quarter • Longevity (how long you have been here) • Comeback to work ratio • Maintain minimum performance standard for job description

Lube Technician
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $35,360 - $41,000/year

Clock hourly

Service Advisor
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $46,000 - $88,000/year

• Base salary with add on bonus for KPI and shop goals • At least 1 ASE Certification within 12 months of hire • Training hours each quarter • Longevity (how long you have been here) • Maintain minimum performance standard for job description

Service Manager
Service Managers are responsible for management and overall health of the shop. Service Managers are typically focused on running an efficient shop that meets their financial goals. Other responsibilities can include staffing, performance evaluations, and financial analysis amongst many other responsibilities.
Pay Range: $89,000 - $145,000/year

• Base salary with add on bonus for KPI and shop goals • At least 1 ASE Certification within 12 months of hire • Training hours each quarter • Longevity (how long you have been here) • Maintain minimum performance standard for job description

Student Tech / Apprentice
Student technicians work on entry level tasks while completing their school programs.
Pay Range: $17 - $20/hour

• At least 1 ASE Certification in 12 months • Training hours each quarter • Longevity (how long you have been here) • Maintain minimum performance standard for job description

Health Insurance Offered
Blue Cross Blue Shield
Dental Insurance Offered
Dental Insurance
Vision Insurance Offered
Vision Insurance
Retirement Plan Not Offered
Sick Leave Offered
3 Days after probation and 1 addtional day added per year up to 10 years.
Vacation Offered
1 week after the first year and 1 week added after each 5 years.
Paid Holidays Offered
6 Paid holidays
ST / LT Disability Offered
ST/LT Offered
Life Insurance Offered
Life Insurance
Uniforms Offered
After probation
Other Offered
• Monthly Tool bonus for team goals being reached • Weekly Lunch bonus for team goals being reached • Weekly Snack and drink bonus for team goals being reached

Shop Talk

This is Thad, he is one ASE away from his Master Patch, He has been a part of our team for over 20 years and it has been fun (most of the time :) to watch him grow and develop into a fine well rounded tech.

Big shout out to Markel! He has been a part of our team for over a decade and brings a lot of skills and experience to the team! He is an alignemnt master in the truest sense. In the green is not good enough, it has to be dead center specs with the same for the steering wheel. He exposés our younger techs to all types of new work and experiences. He is a real team player and an important part of our success. :)

Monday morning thoughts to share from Craig at Craig's Car Care about what everyone does here matters and that each person is an important art of the team.

Find out who Craig gives a shout out to in this recap of August!

Craig and Robert talk together about working at Craig's Car Care and the best and worst about being part of our culture. Robert suggest working 4 days a week instead of 5? Hummm.

Garrett is undergoing a two year apprentice program here at Craig's Car Care while also attending the Automotive technician training program at the Collin County Community Collage to earn his Associates degree. Garrett has also already passed two of the ASE test on his way to becoming Master certified in the future. He also has earned his ASE 609 air-condition license.