Photos
Under The Hood
Is the shop heated? Air conditioned?
Our back shop, Lube rack and Service drive are all heated during the cold Winters. During the Summer we have "Big Ass Fans®" throughout the shop and service drive to help keep the temperature down.
What is the size of the team I’d be working with?
Our current team consist of 5 Engine Shop Technicians, 8 Back Shop Technicians, 10 Main Shop Technicians including 3 Apprentices. Additionally we currently have a team of 10 full time and 2 part time Express Techs.
What are the shop hours and what are the shift timeframes?
The service department here at Carr starts bright and early at 7:00 am and we keep the doors open until 7:00 pm. Most of our technicians start at 7:00am and end their day around 4:00pm other techs prefer to come in at 8:00am and clock off at 5:00pm.
What tools does the shop provide that are available for all technicians to use?
We provide special tools needed for special repairs on Subarus. We will supply basic tools needed for express technicians.
What type of break room facility is provided?
A lunchroom is available for all our employees. A Large Refrigerator, Microwave, and T.V. are available all day. In our customer lounge we have a self serve espresso machine and water machine.
How many bays does your shop have?
Our Engine shop consists of 5 bays, our Back shop consists of 8 bays, our Main shop consists of 11 bays including a "Hunter Alignment Rack". Our Express Department consists of 4 bays inside of our Main shop. We also have 2 flat stalls.
How many repair orders do you average per month?
This year each month our RO count keeps going up, year over year. We averaged about 3200 a month for the first half of the year.
What is your parts ordering process?
Electronic ordering process
What is your policy on side work?
Side work for personal vehicles as well as family and friends is allowed in our shop. Our only requirement is that there be an RO open and all shop rules are being followed.
Are there any other unique features of the work environment worth noting?
We are the busiest Subaru shop in the Northwest! We are a family owned dealership group that treats our employees like family. We like to have fun while staying busy. 40% of our employees have been with Carr for 10 years or more!
Shop Talk

Top Shop Challenge: Let us know what you're thankful for this year as it relates to your service team.
This year, our gratitude knows no bounds. Our team's exceptional qualities—clear communication, unwavering resilience, and a "can-do" attitude—have been the bedrock of our success, especially during unexpected challenges. Welcoming two master technicians and a new express writer injected fresh energy into our group. Their immediate readiness to assist and share their wealth of experience and new skills has been a game-changer, elevating our collective expertise. Our team's collaborative spirit is evident in the seamless exchange of knowledge, benefitting each member and enhancing our overall capabilities. The commitment to go beyond expectations is the heartbeat of our success, showcased in our effective and efficient problem-solving. We're immensely grateful for the unity that defines our team, the shared ambition to strive for greatness, and the confidence that each member will give their best. Thank you to every team member for your hard work and dedication. Together, we've cultivated a thriving work environment, and we truly appreciate each one of you. Cheers to a fantastic year and the promising future ahead!

Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?
Reflecting on the past month, October presented itself as a somewhat slower period for our team, but the team stayed busy with a total of 1,205 repair orders written. I want to highlight Brandon Palmer, who really stood out as our top performer last month among all our service advisors. Out of the 1,205 orders, Brandon handled 448 of them.

Top Shop Challenge: Let's highlight all the military veterans in our industry, and the shops that provide veterans a great career after they serve.
This month, we take a moment to honor the remarkable journey of Greg Campbell, a distinguished United States Marine Corps Veteran. Greg dedicated five years of his life in service to his country, enlisting in 2004 and bravely serving until 2009. Throughout his tenure in the Marines, Greg ascended through the ranks, attaining the esteemed positions of Corporal and Platoon Sergeant. His tour of duty included significant contributions to both Operation Iraqi Freedom (OIF) and Operation Enduring Freedom (OEF), demonstrating unwavering commitment and fortitude in the face of adversity. Upon concluding his service, Greg embarked on a new chapter in the automotive industry, a path he chose with a profound passion for cars and a deep-seated love for the vibrant atmosphere of car rallies, where Subaru held a prominent place during that era. The transition, however, was not without its challenges. Greg had to make significant mental adjustments to effectively integrate into his new profession. Despite these challenges, his determination and leadership qualities shone through. Greg's journey commenced humbly, starting as a lube technician, where he demonstrated dedication, diligence, and a thirst for knowledge. Through tireless effort and an unyielding commitment to excellence, he ascended to the esteemed rank of master technician. Today, he stands as the pillar of our operation, serving as our valued dispatcher. In his current capacity as a dispatcher, Greg's background in military leadership plays a vital role. He is responsible for the meticulous task of assigning vehicles to each technician as they arrive for service. Precision is paramount in this role, and Greg's military discipline and attention to detail make him exceptionally well-suited for this responsibility. Greg's successful transition from military service to his role as a dispatcher was greatly facilitated by the support he received from the Portland Vet Center. He holds this resource in high regard and enthusiastically recommends it to any fellow veterans undergoing a similar transition. In honoring Greg, we extend our deepest gratitude for his immeasurable contributions to our country and for the invaluable role he continues to play in our team. His journey stands as a testament to the resilience and adaptability of our veterans, and we are privileged to have him as an integral part of our community. Thank you, Greg, for your service, your dedication, and the extraordinary impact you continue to make each day.