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Under The Hood
Is the shop heated? Air conditioned?
Our back shop, Lube rack and Service drive are all heated during the cold Winters. During the Summer we have "Big Ass Fans®" throughout the shop and service drive to help keep the temperature down.
What is the size of the team I’d be working with?
Our current team consist of 5 Engine Shop Technicians, 8 Back Shop Technicians, 10 Main Shop Technicians including 3 Apprentices. Additionally we currently have a team of 10 full time and 2 part time Express Techs.
What are the shop hours and what are the shift timeframes?
The service department here at Carr starts bright and early at 7:00 am and we keep the doors open until 7:00 pm. Most of our technicians start at 7:00am and end their day around 4:00pm other techs prefer to come in at 8:00am and clock off at 5:00pm.
What tools does the shop provide that are available for all technicians to use?
We provide special tools needed for special repairs on Subarus. We will supply basic tools needed for express technicians.
What type of break room facility is provided?
A lunchroom is available for all our employees. A Large Refrigerator, Microwave, and T.V. are available all day. In our customer lounge we have a self serve espresso machine and water machine.
How many bays does your shop have?
Our Engine shop consists of 5 bays, our Back shop consists of 8 bays, our Main shop consists of 11 bays including a "Hunter Alignment Rack". Our Express Department consists of 4 bays inside of our Main shop. We also have 2 flat stalls.
How many repair orders do you average per month?
This year each month our RO count keeps going up, year over year. We averaged about 3200 a month for the first half of the year.
What is your parts ordering process?
Electronic ordering process
What is your policy on side work?
Side work for personal vehicles as well as family and friends is allowed in our shop. Our only requirement is that there be an RO open and all shop rules are being followed.
Are there any other unique features of the work environment worth noting?
We are the busiest Subaru shop in the Northwest! We are a family owned dealership group that treats our employees like family. We like to have fun while staying busy. 40% of our employees have been with Carr for 10 years or more!
Do you offer any skills training or continuing education opportunities?
We offer Subaru training at the Subaru headquarters in Portland. We will also pay for all passed ASE tests.
Can you describe opportunities for career growth at your business?
We have multiple technicians here who started as car porters who are now Master Technicians. We always prioritize promoting from within the company.
Can you describe your performance review process?
Technicians are coached through and checked on a monthly basis. Reviews based on performance can be semi-annually or annually.
What type of safety training is required?
The is a numerous amount of training that has to be completed every year from OSHA.
Can you describe how Techs work with and mentor younger techs?
Our apprentices are assigned to one of our Master Technicians or Lead Technicians depending of the what specialty the apprentice is being trained for. i.e. Electrical, Engine, or EV.
How does your shop get involved with the local community?
We try to be as involved as possible with our community. We currently make contribution to Albertina Kerr, The Childs Center, NWABA, St. Mary's home for boys and the Local Beaverton School District.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We have a partnership with Subaru University at the local Community colleges to integrate students into the profession.
Is there anything else you’d like to mention about career development and community?
Carr Auto Group has made the 100 Best Companies list 11 times now and 5 times on the Oregonian's list of Top Workplaces! (they have only had it 5 years!)
Do you phone screen applicants before doing in-person interviews?
We do a light screen to see if candidate would be a fit here.
What do your in-person interviews entail?
Our service manager interviews our applicants and as well as our shop foreman. If the service manager wants to move forward, the applicant is sent to the HR Director for the final interview.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We perform background checks, drug screen and driving screening.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
no.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
After meeting with the HR Director for the final interview, the applicant will know if he/she is proceeding further in the process.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
3-5 days
Service Manager
Pay Range: $100,000.00 - $150,000.00/year
Salary plus Department's Profit Bonus.
C Level Technician
Pay Range: $36,000.00 - $60,000.00/year
Flate rate.
Collision Technician - A Level
Pay Range: $60,000.00 - $150,000.00/year
Flat Rate,
Collision Technician - B Level
Pay Range: $60,000.00 - $75,000.00/year
Flat Rate.
Collision Painter
Pay Range: $60,000.00 - $150,000.00/year
Flat Rate.
Collision Prepper
Pay Range: $31,200.00 - $50,000.00/year
($15.00 - $24.04/hr)
Hourly.
A Level Technician
Pay Range: $90,000.00 - $160,000.00/year
Flat rate.
B Level Technician
Pay Range: $50,000.00 - $90,000.00/year
Flat rate.
Service Advisor
Pay Range: $60,000.00 - $140,000.00/year
Small salary, plus commission based on sales, plus CSi bonus.
Lube Technician
Pay Range: $17.00 - $20.00/hour
Hourly.
Student Tech / Apprentice
Pay Range: $17.00 - $20.00/hour
Hourly
- Health Insurance Offered
- We offer an Open Network Medical plan with a $1500 deductible.
- Dental Insurance Offered
- Dental insurance through Equitable
- Vision Insurance Offered
- We offer vision insurance.
- Retirement Plan Offered
- 401K with a 2% match
- Sick Leave Offered
- 40 hours sick leave per year
- Vacation Offered
- 40 hours vacation At Date of Hire 80 hours vacation after 1 year 120 hours vacation after 7 years 160 hours vacation after 15 years
- Paid Holidays Offered
- We provide 5 paid holidays, Christmas Day, New Year's Day, Memorial Day, Labor Day and 4th of July.
- ST / LT Disability Offered
- We pay for short term disability and you can buy up on both short/long term.
- Life Insurance Offered
- We offer $10,000 life insurance policy and you can buy up on life insurance.
- Uniforms Offered
- We pay for uniforms.
- Other Not Offered
Monthly Poll Question
Answer a poll question for a chance to win $500 plus $500 for a local High School.
Shop Talk
Top Shop Challenge: What are a couple of things you'd like to highlight that happened last month?
Last month, we partnered with TruVideo to enhance our customer service. This collaboration allows our technicians to send video Multi-Point Inspections directly to customers. We are thrilled about this transition as it marks a significant leap forward in our service capabilities. By providing customers with video inspections, we can enhance transparency and build greater trust. Customers will be able to see firsthand the exact issues our technicians identify, which helps demystify the repair process and ensures they are fully informed about the condition of their vehicles. Moreover, we anticipate this move will significantly improve our repair rates. Seeing is believing, and by visually demonstrating the necessity of repairs, we expect to see a 10-15% increase in acceptance rates. This boost not only benefits our business but also ensures that our customers' vehicles are maintained to the highest standards of safety and performance.
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We are thrilled to announce that our Technician of the Month is Greg Campbell. Greg is not just a Technician Specialist; he also plays a vital role as one of our dispatchers. With over 13 years of dedicated service, Greg has proven to be an invaluable member of our team, offering mentorship and guidance to our newer technicians.
Top Shop Challenge: With MLB season fully underway, does your shop ever do team outings to a game? Even if it's not an MLB game, what other things do you do with the team?
Here at Carr, we believe in recognizing excellence with excellence. This past weekend, we had the pleasure of treating our hardworking BDC (Business Development Center) team to an unforgettable outing at Top Golf! Our BDC department may work behind the scenes, but their impact is nothing short of remarkable. From scheduling appointments with precision to ensuring our customers are informed about upcoming services and discounts, they are the backbone of our customer satisfaction efforts. A huge thank you to both BDC offices for your unwavering dedication and commitment to excellence! Your efforts truly make a difference.
Ray, a seasoned service technician at Carr Subaru, who brings a wealth of experience and passion to the automotive industry. With a decade of dedicated service, Ray's journey began during his formative years, sparked by a fascination with cars that led him to explore a career path in auto maintenance.
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