Cadillac of Knoxville - Technician Jobs in Knoxville, TN

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Photos

  • Cadillac of Knoxville shop photo
  • Cadillac of Knoxville shop photo
  • Service drive write up area
  • Cadillac of Knoxville shop photo
  • Cadillac of Knoxville shop photo
  • Cadillac of Knoxville shop photo
  • Cadillac of Knoxville shop photo
  • Main shop area
  • Service Drive
  • main shop

Under The Hood

Is the shop heated? Air conditioned?

We have multiple large big ass fans to circulate air and an insulated roof to moderate temperature.

What is the size of the team I’d be working with?

We keep a team of 9 technicians and 3 hourly techs for a total of 12 service members. We have 3 Advisors as well as a BDC agent to bring in business and 4 parts personnel.

What are the shop hours and what are the shift timeframes?

We are open 8-5 Monday through Friday and 8-2 on Saturdays. Saturday rotation comes once every 8 weeks and we give our techs the option of taking the following Monday or Friday off to have a 3-day weekend following the Saturday work day.

What tools does the shop provide that are available for all technicians to use?

We have all of the required tools that GM requires to be an active dealership. Including specialty tools, lifts, etc.

What type of break room facility is provided?

We have 2 kitchens/ breakrooms with a conference room as well. Our kitchens our equipped with refrigerator/freezer as well as microwave ovens and sinks.

How many bays does your shop have?

We have a total of 22 bays which equates to 2 bays per technicians and 1 bay for hourly.

How many repair orders do you average per month?

We write over 750 repair orders per month. with 65% being nonwarranty.

What is your parts ordering process?

We have 4 parts personnel to handle all parts ordering. We receive a daily stock order with the ability to overnight parts.

What is your policy on side work?

We allow Technicians to work only on immediate family member's vehicles.

Are there any other unique features of the work environment worth noting?

Cadillac is a highline brand with a high success rate of up sales for maintenance and repair work.

Shop Talk

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