Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated & cooled.
What is the size of the team I’d be working with?
10-12 Technicians 4-5 Service Advisors 4 Parts Advisors
What are the shop hours and what are the shift timeframes?
7:00am-5:00pm Monday-Friday NO WEEKENDS!!!!
What tools does the shop provide that are available for all technicians to use?
Built in tool boxes, all major equipment and manufacturer tools
What type of break room facility is provided?
Breakroom includes microwave, keurig, toaster oven and refrigerator
How many bays does your shop have?
How many repair orders do you average per month?
What is your parts ordering process?
Normal order is 2 days
What is your policy on side work?
Are there any other unique features of the work environment worth noting?
Do you offer any skills training or continuing education opportunities?
We offer both online and in person training/continuing education opportunities. Our training center is located in Jacksonville, Florida.
Can you describe opportunities for career growth at your business?
There is always room for growth in our department. We have even seen someone go from car washer to sales manager! Dedicated workers are what makes this dealership run well and we recognize that.
Can you describe your performance review process?
Once a year we conduct an individual interview with each technician that includes the Service Manager and Fixed Operations Director.
What type of safety training is required?
OSHA Safety Training is required and done through Crandall online.
Can you describe how Techs work with and mentor younger techs?
One of our senior technicians is assigned to mentor the new hire technician for an allotted amount of time, based on the new hires experience. Once both us and the new technician feel they are ready, they go on to work on their own. The Senior Tech is compensated for mentoring. WATCH LINK BELOW https://www.youtube.com/watch?v=xnkg3Eh1UN0
How does your shop get involved with the local community?
Being involved in our local community is important to us. We participate in food drives for the Good Shepard House multiple times a year, on-site blood drives, Toys for Tots, Adopt-A-Highway, and a ServeTeam that consists of employees that volunteer to go out to different facilities varying from food banks, urban gardens, diaper banks, etc. With COVID restrictions loosening on volunteer work we are currently looking into more opportunities.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We work closely with Cape Fear Community College's automotive program and recently received an award for our newest apprenticeship. We also work with the Mercedes Drive program as well, which is a training program through MBUSA.
Where do you see the shop in five years?
With the rapid growth in our area and surrounding areas as well, our customer base is expanding greatly. In the next 5 years we would like to have expanded into a bigger and upgraded facility.
Do you have an application form and how long does it typically take to complete?
Our application form takes about 10 minutes to complete.
Do you phone screen applicants before doing in-person interviews?
What do your in-person interviews entail?
In person interviews consist of a meeting with our service manager followed by being introduced to the shop foreman. Next, a facility tour is conducted to show the potential new hire around and give them a feel for what working here is like with what they see along the way/
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Background checks and drug screenings are required before being fully hired.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No a skill assessment is not performed prior to hiring an applicant.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Typically between 3-5 days before a full decision has been reached.
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $60,000 - $150,000/year
Master Certification (Flat Rate with Bumps) 50 hours = $1.00 bump 60 hours = $1.50 bump 65 hours = $2.00 bump 70 hours = $2.50 bump 75 hours = $3.00 bump
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $36,000 - $125,000/year
Flat rate (Flat Rate with Bumps) 50 hours = $1.00 bump 60 hours = $1.50 bump 65 hours = $2.00 bump 70 hours = $2.50 bump 75 hours = $3.00 bump
Lube Technicians are entry level technicians that focus on routine maintenance such as oil changes, changing tires, and inspections.
Pay Range: $36,000 - $50,000/year
Entry level position
Service Advisors are primarily customer focused and, as one of the faces of the shop, they are critical in keeping customers happy. Service Advisors are frequently focused on taking customer calls, relaying information to technicians, and selling repair jobs. Both technical and sales experience are helpful for this position.
Pay Range: $37,000 - $100,000/year
- Commission based on 3 categories 1. group gross labor X % 2. individual gross labor X % 3. individual CSI scores
- Health Insurance Offered
- Available after 90 days Cigna Medical 4000 and 3000 plans available Employees contribute approximately 50%
- Dental Insurance Offered
- Vision Insurance Offered
- Mutual of Omaha
- Retirement Plan Offered
- Sick Leave Offered
- 5 sick days per year
- Vacation Offered
- 5 days after 1st year 10 days after 2 years 15 days after 10 years
- Paid Holidays Offered
- New Years Memorial Day 4th of July Labor Day Thanks Giving Christmas
- ST / LT Disability Offered
- Mutual of Omaha
- Life Insurance Offered
- Mutual of Omaha
- Uniforms Offered
- Unifirst 11 pants 11 shirts 2 jackets
- Other Not Offered
As a WrenchWay Top Shop, we are committed to promoting and improving technician careers!