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Under The Hood
Is the shop heated? Air conditioned?
Yes, Heated & Cooled
What is the size of the team I’d be working with?
We have a Working Shop Foreman who dispatches work, currently 14 Techs in the shop
What are the shop hours and what are the shift timeframes?
Monday - Friday 7:30am-5:30pm Every Other Saturday 8:00am-2:00pm
What tools does the shop provide that are available for all technicians to use?
Toyota specialty tools, and all major equipment is provided by the dealership
What type of break room facility is provided?
We have a large break room with Microwave, Toaster Oven, Fridge/Freezer (icemaker), and Water Cooler. We provide all utensils, plates, bowls, cups, etc.
How many bays does your shop have?
15 Bays
How many repair orders do you average per month?
Around 1600-1700
What is your parts ordering process?
We operate everything thru Xtime Inspect which is a digital Multi Point Inspection. Previously ASR Pro
What is your policy on side work?
Every vehicle that enters the shop Must have a ticket on it, we are fine with working on Friends and Families vehicles but do not allow side work on vehicles in the shop.
Are there any other unique features of the work environment worth noting?
Every time you do anything with wheels and tires you must hand torque the lug nuts prior to moving vehicle from bay
Do you offer any skills training or continuing education opportunities?
We provide online Toyota training opportunities. We also provide upfront ASE costs, provide ASE study guides, and pay for any recertifications
Can you describe opportunities for career growth at your business?
Career growth is always available, and an option for the right candidate. We have four different locations and help put technicians on a path to achieve their goals. These can be discussed during the review process to make sure we stay the coarse
Can you describe your performance review process?
Reviews are done twice a year with smaller discussions happening throughout the year depending on the situation. Discussion includes how the technician thinks the year is going, improvements that they think could be made for the company and themselves, and where the dealership can help
What type of safety training is required?
Online training, HR training, KPA quarterly training in-house
Can you describe how Techs work with and mentor younger techs?
Currently, we are getting more into the mentoring side of things. More junior techs can work side by side with an experienced technician when time permits. The experienced technician will be available for questions and can help through repairs
How does your shop get involved with the local community?
It's important to us to donate to our community which has treated us well. We are always donating to our local schools, and charities when opportunities come up. We also try and get involved in the technical program at our local high school
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We get involved with our local high school anyway we can. Toyota is also building a T-Ten program about on hour and a half away from here at the Sergeant J. Reynolds community college
Where do you see the shop in five years?
We are looking to expand by adding at minimum 5 or 6 more bays. We have shown a steady growth of 13% a year and look to add great employee's around us.
Is there anything else you’d like to mention about career development and community?
Lots of involvement with local community, willing to grow our own technicians, but also happy to take experienced techs
Do you have an application form and how long does it typically take to complete?
Application Form takes about 15 minutes to fill out.
Do you phone screen applicants before doing in-person interviews?
Yes, more of a screening to get to the in-person interview
What do your in-person interviews entail?
Work capabilities Strong points and weak points, what drives you personally, your personal hobbies etc.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Must pass a Background Check & Drug Test, Must have a valid Drivers License
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
No, assessment is done through the questions during the interview stages
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
Less then 1 week
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
5 Business Days or Less
A Level Technician
A Level Technicians are highly skilled technicians that have strengths in their diagnostic and mechanical ability. This level of technician typically has many years of experience and education. We view an A Level Technician as the highest skilled technician in a shop
Pay Range: $80,000 - $125,000/year
Flat Rate Pay, heavily based on certifications and background
B Level Technician
B Level Technicians are skilled in mechanical repair and, while not their specialty, have some diagnostic skills. B Level Technicians generally have a fair amount of experience and can be trusted to handle most repairs.
Pay Range: $70,000 - $100,000/year
Flat Rate Pay, heavily based on certifications and background
C Level Technician
C Level Technicians are more of entry level technicians. C Level Technicians’ responsibilities typically include basic maintenance, alignments, brake and suspension work, along with other base level repairs.
Pay Range: $35,000 - $65,000/year
Flat Rate Pay, heavily based on certifications and background
- Health Insurance Offered
- Anthem Health Insurance / Battlefield Contributes towards plan available after 60 days
- Dental Insurance Offered
- Delta Dental available after 60 days
- Vision Insurance Offered
- Anthem Health Insurance available after 60 days
- Retirement Plan Offered
- Battlefield Matches up to 5% Must be 21yrs or older available after 1 Year
- Sick Leave Not Offered
- Vacation Offered
- 1 Year - 1 Week Vacation 3 Years - 2 Weeks Vacation
- Paid Holidays Offered
- New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas
- ST / LT Disability Offered
- Short Term & Long Term Disability thru Aflac available after 60 days
- Life Insurance Offered
- thru Aflac available after 60 days
- Uniforms Offered
- Toyota Uniforms thru Cintas
- Other Not Offered
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