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Under The Hood
Is the shop heated? Air conditioned?
Heated and Air Conditioned
What is the size of the team I’d be working with?
11 technicians, 4 advisors, 1 manager
What are the shop hours and what are the shift timeframes?
Store hours are 7am-6pm Monday thru Friday, Saturday is 8-7, Sunday closed. Technician's work 7:30-5pm Monday thru Friday, 1 Saturday per month 8-4
What tools does the shop provide that are available for all technicians to use?
We have built-in tool boxes. We supply a diagnostic lap top and all special equipment need for warranty repairs. Technicians are expected to provide their own tools
What type of break room facility is provided?
We have a large lunch room in the main building and smaller break area in the shop
How many bays does your shop have?
11
How many repair orders do you average per month?
800
What is your parts ordering process?
Most parts are in stock. Recall parts are ordered when the appointment is booked. Most non-stock parts are ordered for follow day.
What is your policy on side work?
No - we offer employee pricing to family
Are there any other unique features of the work environment worth noting?
We offer flat rate technicians production & CSI bonuses
Do you offer any skills training or continuing education opportunities?
Yes we offer multiple training opportunities with Audi of America. Technician training is fully funded by the dealership with travel opportunities available.
Can you describe opportunities for career growth at your business?
We often promote from within our organization. Almost every manager started off in a sales role with our company. 2 of our service advisors started off as valets, 1 technician is now selling used cars. We also have 20 locations in the north east region for employees to transfer within if the plan to relocate.
Can you describe your performance review process?
We do quarterly performance reviews and annual employee reviews. Both look at overall progress of the individual and team.
What type of safety training is required?
We use a safety training system called KPA. Training is a required item
Can you describe how Techs work with and mentor younger techs?
We are lucky to have 2 technicians with 25+ year in the business. We also have 4 technicians that are master certified. Our more senior technicians will work hand in hand with apprentice techs for the first 90 days. They also provide support to young techs over the first year as needed. We have a full time shop foreman who is there to help every technician.
How does your shop get involved with the local community?
Our management team often does local charity work
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We often attend UTI/ATC career days
Do you phone screen applicants before doing in-person interviews?
Yes we do a phone interview before the in-person interview
What do your in-person interviews entail?
We typically discuss life goals, hobbies, abilities, employee/company needs and company benefits
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes background check & drug screening are required
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
The first 90 days are a trial period for a technician
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We will make a decision within 5 business days
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
About 7 days
Flat Rate technician
Pay Range: $25.00 - $40.00/hour
We also offer production bonuses based on hours produced and monthly bonus based on CSI score.
Hourly Apprentice technician
Pay Range: $18.00 - $24.50/hour
This position can be part-time or full-time
- Health Insurance Offered
- Full time employees have the option to enroll in our Blue Cross health plan
- Dental Insurance Offered
- Full time employees have the option to enroll in our Guardian health plan
- Vision Insurance Offered
- Full time employees have the option to enroll in our Blue Cross health plan
- Retirement Plan Offered
- Full time employees have the option to enroll in our 401K plan
- Sick Leave Offered
- Full time employees have the option to apply for FMLA
- Vacation Offered
- Full time employees accrue Vacation time. After 1 year of employment, 40 hours. After 2 years, 80 hours. After 5 years, 120 hours.
- Paid Holidays Offered
- Our store is closed on New years day, Memorial day, July 4th, Labor day, Thanksgiving day and Christmas day. All are paid days off
- ST / LT Disability Offered
- Plans are available to full time employees
- Life Insurance Offered
- Plans are available to full time employees
- Uniforms Offered
- We provide Cintas uniforms to all technicians
- Other Not Offered
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