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Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated, ensuring a comfortable work environment during colder months.
What is the size of the team I’d be working with?
You’d be working with a team of 10 technicians and 2 service advisors. Our team is tight-knit and collaborative, providing a supportive environment for both experienced and new technicians.
What are the shop hours and what are the shift timeframes?
Monday – Friday: 8:00 AM – 5:00 PM Occasional half days on Saturday Shifts generally follow these hours, with some flexibility as needed.
What tools does the shop provide that are available for all technicians to use?
We provide all required factory equipment needed to perform diagnostics and repairs. However, technicians are responsible for their own hand tools and toolboxes. This ensures that each technician has the tools they are most comfortable using while still having access to specialized factory equipment.
What type of break room facility is provided?
We provide a well-equipped and comfortable break room facility for our team. • Technician Amenities: A dedicated bathroom and changing room with oversized lockers for each technician. • Recently Renovated Kitchen/Break Room: Features include a new microwave, toaster oven, two refrigerators, coffee station, and water cooler to keep you refreshed throughout the day. We strive to create a comfortable space for our team to relax and recharge during breaks.
How many bays does your shop have?
Our shop features 16 bays, plus an alignment rack, providing ample workspace for our technicians to efficiently perform diagnostics, maintenance, and repairs.
How many repair orders do you average per month?
We average 800 to 1,000 repair orders per month, ensuring a steady workflow and consistent opportunities for our technicians.
What is your parts ordering process?
Our parts ordering process is designed for accuracy and efficiency: 1. Repair Approval – Once a repair is approved, the parts ordering process begins. 2. Order Submission – The technician or service writer places the parts order. 3. Sign-Off Verification – The order is verified and signed off by both the parts department and the technician/service writer to ensure accuracy before processing. This system helps streamline workflow, minimize errors, and ensure timely repairs for our customers.
What is your policy on side work?
At Audi South Burlington, our side work policy allows technicians to perform work for immediate family at the employee rate, with the following guidelines: • A repair order (RO) must always be open for insurance purposes. • Side work is permitted on a designated weekly evening and on Saturdays when availability allows. This policy ensures that all work is properly documented while giving employees the opportunity to assist their immediate family members when the shop schedule permits.
Are there any other unique features of the work environment worth noting?
One unique feature of working at Audi South Burlington is the beautiful views of the sunset over the Adirondacks from our property. This scenic backdrop adds to the overall work environment, providing a great way to unwind at the end of the day.
Do you offer any skills training or continuing education opportunities?
We strongly support skills training and continuing education for our team. We encourage and promote paid factory training, allowing technicians to stay up to date with the latest advancements in automotive technology. Additionally, we offer in-house training opportunities to further develop skills and ensure our team remains at the top of their profession. Our commitment to ongoing education helps employees grow in their careers and stay ahead in the industry.
Can you describe opportunities for career growth at your business?
We are committed to fostering career growth and professional development for our employees. We offer paid training and manufacturer certification programs to help our team members expand their skills and stay up to date with the latest automotive technology. Our dealership emphasizes internal promotions and provides opportunities for advancement within the company. Whether you’re an entry-level technician looking to become a master technician or an employee aiming for a leadership role, we support upward mobility and provide the resources needed for career progression. Additionally, our seasoned team members and high-retention environment create a strong foundation for mentorship, ensuring that employees have the guidance and support they need to succeed.
Can you describe your performance review process?
We believe in providing regular feedback to support employee growth and success. Our performance review process includes: • 90-Day Review – A formal evaluation after the first three months of employment to assess progress, provide feedback, and discuss any areas for improvement. • Annual Reviews – Conducted once per year to evaluate performance, set goals, and discuss opportunities for growth and advancement. • As-Needed Reviews – Additional performance discussions may take place as necessary to address concerns, recognize achievements, or provide support for professional development. Our goal is to ensure that employees receive constructive feedback and have clear pathways for success within the company.
What type of safety training is required?
We prioritize workplace safety and ensure that all employees receive the necessary training to maintain a secure work environment. We provide annual safety training to keep our team informed on best practices, hazard prevention, and compliance with safety regulations. This training helps ensure a safe and productive workplace for everyone.
Can you describe how Techs work with and mentor younger techs?
We are committed to fostering the next generation of skilled automotive technicians. We collaborate with local tech schools to bring in high school and college students for hands-on mentoring experiences. Our experienced technicians work closely with these students, providing guidance, sharing industry knowledge, and helping them develop the skills needed for a successful career in automotive service. This mentorship program not only strengthens our team but also helps cultivate future talent in the industry.
How does your shop get involved with the local community?
We take pride in giving back to our community. We actively support local youth sports teams and partner with local nonprofits that serve our community. Our team believes in making a positive impact beyond our dealership by contributing to initiatives that help strengthen and support the people and organizations around us.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes! We are actively involved with four local tech schools to encourage more students to pursue careers in the automotive industry. Through mentorship programs, hands-on training, and partnerships with educators, we provide students with real-world experience and insight into the profession, helping to develop the next generation of skilled technicians.
Do you phone screen applicants before doing in-person interviews?
Yes, we conduct phone screenings before scheduling in-person interviews. This allows us to get an initial sense of the candidate’s experience, skills, and fit for the role before moving forward in the hiring process.
What do your in-person interviews entail?
Our in-person interviews are a two-way conversation designed to ensure a great fit for both the candidate and our team. During the interview, we focus on getting to know each other, discussing your strengths, interests, and career goals. We also provide insight into our work environment, expectations, and opportunities for growth. The goal is to determine if the position aligns with your skills and aspirations while giving you a chance to learn more about us.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We conduct a driving record check as part of our hiring process to ensure all employees meet our safety and insurance requirements. We do not require background checks, drug screenings, or personality tests before hiring.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We conduct a casual evaluation during the interview process and through on-the-job observation as needed. This approach allows us to gain a clear understanding of each candidate’s technical abilities and how well they fit with our team.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
We strive to make hiring decisions relatively quickly after conducting in-person interviews. Once we have interviewed all candidates—typically within five days—we will notify you of our decision. You will also be informed of the expected timeline during your interview so you know what to expect.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
Our full hiring process typically takes 7-10 days from the time you submit your application to when a hiring decision is made. We aim to move efficiently while ensuring we find the right fit for both the candidate and our team.
Service Technician
Pay Range: $50,000.00 - $150,000.00/year
Pay is based on experience and ability.
- Health Insurance Offered
- At Audi South Burlington, we are committed to supporting our employees with comprehensive health benefits designed to offer peace of mind and financial security. Medical Insurance (provided by Cigna) begins after a 60-day waiting period. Employer covers over 60% of the insurance premium. In-Network Only coverage with preventative care at no cost. Health Savings & Reimbursement Benefits Company contributes annually to an HSA: $500 for Single coverage $1,000 for Family coverage Employee is responsible for the first $1,500 (Single) or $3,000 (Family) annually (including the HSA contribution) After this amount, the remaining deductible is covered by a company-sponsored Health Reimbursement Account (HRA) Total deductible: $5,000 for Single $10,000 for Family Maximum out-of-pocket expense for employees (after HSA & HRA): $1,500 for Single $3,000 for Family Our health benefits package is designed to provide affordable, high-quality care, ensuring you and your family have access to the medical support you need.
- Dental Insurance Offered
- We offer comprehensive dental coverage through NE Delta Dental, ensuring you and your family receive quality oral care at an affordable cost. $1,500 Annual Limit Per Person for dental services Preventative Cleanings Every 6 Months at no cost Lifetime Deductible: $100 for Single Coverage $300 for Family Coverage Coverage Levels: 100% for Preventative Services (cleanings, exams, X-rays) 80% for Basic Services (fillings, extractions) 50% for Major Services (crowns, dentures)
- Vision Insurance Offered
- As part of the Cigna Health Insurance policy, Vision Exam's available with a $20 co-pay at an in-network provider.
- Retirement Plan Offered
- We are committed to helping our employees build a secure financial future through our 401(k) retirement plan. One-Year Waiting Period with quarterly enrollment Company Match: We match 2% of your contributions to help grow your retirement savings Automatic Enrollment at 2% contribution unless you opt out or select a different percentage This plan is designed to provide long-term financial security, allowing you to invest in your future while benefiting from employer contributions.
- Sick Leave Offered
- We believe in a strong work-life balance and offer a comprehensive PTO program that includes vacation, sick, and personal time. PTO Accrual Within the first year: 56 hours per year Year 1 through Year 10: 104 hours per year After Year 10: 152 hours per year PTO Structure Pre-loaded at Start Date & Beginning of Each Calendar Year Hours Accrued Monthly – Not all PTO may be available for immediate use Flexible Use – PTO can be used for vacation, sick days, or personal time Paid Holidays In addition to PTO, we offer six paid holidays each year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day Our PTO and holiday benefits are designed to support your well-being and provide the time you need to rest, recharge, and take care of personal matters.
- Vacation Offered
- Please see description stated in "Sick Leave"
- Paid Holidays Offered
- Paid Holidays In addition to PTO, we offer six paid holidays each year: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
- ST / LT Disability Offered
- We provide Short-Term Disability (STD) coverage to support our employees during unexpected medical situations. Full Premium Cost Covered by the company Begins on the 14th Consecutive Day of an approved disability Weekly Benefit: 60% of your salary Coverage Duration: Up to 26 weeks We are committed to ensuring that you have financial security while focusing on your recovery during times of illness or injury.
- Life Insurance Offered
- We offer Life Insurance coverage provided by The Standard to give you and your family peace of mind. Coverage Amount: $50,000 per eligible employee Full Premium Cost Covered by the company No cost to employees for this benefit Our life insurance plan is designed to provide financial protection for you and your loved ones, ensuring security and peace of mind in case of unforeseen circumstances.
- Uniforms Offered
- Uniforms Provided by the dealership to ensure a professional appearance No Cost to Employees for uniforms
- Other Not Offered
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