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Under The Hood
Is the shop heated? Air conditioned?
Our shop is heated, as Vermont is not too hot in the summer we use ceiling and floor fans in the summer.
What is the size of the team I’d be working with?
We are currently a team of 5, looking to be 6. We have 10 lifts currently.
What are the shop hours and what are the shift timeframes?
We work from 7:30-5 Monday-Friday with an hour lunch break. All techs follow those hours.
What tools does the shop provide that are available for all technicians to use?
Hand and air tools are the techs responsibility. We supply all typical shop equipment and VW/Audi special tools. We have several VW/Audi factory diagnostic laptops. We have a bead blast cabinet, Snap on scan tool, go-jacks, multiple battery chargers, press, torches, etc. If we didn't have something you think we should, we would look into it. new ideas are always welcome.
What type of break room facility is provided?
We have a heated/air-conditioned break/lunchroom with a refrigerator, microwave and toaster oven. We also have a Blackstone for summer cookouts.
How many bays does your shop have?
10
How many repair orders do you average per month?
450
What is your parts ordering process?
in our shop, technicians diagnose a car or have an upsell to recommend. The tech quotes the parts with our parts department, then presents to the advisor. Once the advisor gets approval they follow our SOP process for parts. We do use video MPI's so a tech has the ability to communicate a cars needs directly to a customer.
What is your policy on side work?
We allow tech use of the shop when we are closed for his or close friends and families vehicles. We do not allow the use of the shop for side work. Side work done at home we cannot control, so it is rarely an issue unless it is taking away active customers.
Are there any other unique features of the work environment worth noting?
We are always interested in experienced techs, we also hire and grow young techs. We do mentor/mentee programs for green techs so they can learn and grow in an inviting environment.
Do you offer any skills training or continuing education opportunities?
We focus on factory sponsored training. The manufacturers offer web based and in person training that we encourage and pay for you to train. Being factory certified is very important to us
Can you describe opportunities for career growth at your business?
As an employee here, you can go anywhere you want to as long as your skill set takes you there. We highly encourage you to let us know your goals. We are eager to help make them reality.
Can you describe your performance review process?
We don't use a formal review process. We speak with staff one on one about performance, both good and bad. We love to share employee victories and will council privately when needed. Pay increases happen based on merit and happen on their own. Reviews aren't always a good thing.
What type of safety training is required?
We do annual training with an outside safety trainer to make sure everyone is making good safety decisions. We have a safety officer in house that councils' employees on unsafe behavior directly. We believe in a safe work environment and offer any and all PPE needed by employees without hesitation.
Can you describe how Techs work with and mentor younger techs?
We utilize a formal mentor/mentee program for new techs. They are assigned to a A level master that is tasked with making sure they are learning, working in a safe environment and have a safety net, as needed. This has been very effective in getting new hires up to speed and comfortable with the work environment.
How does your shop get involved with the local community?
We support several events locally as well as supporting local charities that are important to our employees and community. We love to help families, children and pets in need. We support our schools athletic teams, and local car shows run by local non profits.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
We do. We donate engines and cars to our local auto tech programs. We work with our local high school to place students that are interested in joining our program.
Is there anything else you’d like to mention about career development and community?
We foster a engaging, learning environment for our staff. Our chemistry within our shop is fantastic and we encourage that behavior.
Do you phone screen applicants before doing in-person interviews?
Sometimes. It depends on the particular situation. If a prospective applicant is far away or our schedules don't align to meet in person, I am always eager to do a phone interview.
What do your in-person interviews entail?
Typically, a one-on-one meeting with the department manager or a meeting adding in the dealer GM depending on availability.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
We do perform criminal background; driver's license checks and may do a drug screen. Weed is legal in VT so only testing for other substances. Management applicants may be asked to do a personality profile test.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
Not normally.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
That depends on the hiring situation, but we would notify you at the interview what to expect.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
1-2 weeks
Technician
Pay Range: $42,000.00 - $110,000.00/year
We offer a generous compensation package to prospective staff depending on their skillset. Anything is open to discussion.
- Health Insurance Offered
- We provide health insurance through Vermont Auto Dealers Association. It is a Blue Cross/Blue Shield policy that has different options of coverage, with premiums based on single, couple or family. We also offer an FSA for employees.
- Dental Insurance Offered
- We offer dental coverage also through VADA and Delta dental.
- Vision Insurance Offered
- Vision coverage is minimal but covers exams and a portion of the cost of corrective lenses or contacts.
- Retirement Plan Offered
- We offer a 401K with an employee match of 25% up to $14,000 per year.
- Sick Leave Offered
- We offer 5 sick days to employees per calendar year, with a reset every January 1st.
- Vacation Offered
- Employees will earn 1 week of paid vacation in their first year of employment after a 90 day probationary period. At the start of year 2 the employee will get 2 weeks, 3 weeks at ten years.
- Paid Holidays Offered
- We offer paid holidays after a 90 day probationary period. As a car dealer we give and pay for: New Years day. Memorial Day. July 4th. Labor Day. Thanksgiving. Christmas.
- ST / LT Disability Not Offered
- Life Insurance Offered
- Lundgren Auto Group provides employees with a standard life insurance policy upon hire.
- Uniforms Offered
- Uniforms are supplied and paid for by Lundgren Auto group.
- Other Offered
- We offer an employee purchase program for new and used cars as well as parts to all employees. We also facilitate employee purchase programs for new car purchases. Audi, VW and Dodge/Ram have great programs for employees to purchase or lease a new car.
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