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Under The Hood
Is the shop heated? Air conditioned?
Yes, the shop is both heated and air-conditioned.
What is the size of the team I’d be working with?
Our team consists of 17 technicians and 4 service advisors.
What are the shop hours and what are the shift timeframes?
Shifts are either 7:00 a.m. – 4:00 p.m. or 8:00 a.m. – 5:00 p.m., with a rotating Saturday shift every fourth week.
What tools does the shop provide that are available for all technicians to use?
We provide all required factory tools as well as commonly used non-required factory tools.
What type of break room facility is provided?
Our break room is equipped with two refrigerators, ample seating, and an on-site café.
How many bays does your shop have?
The shop has a total of 17 bays.
How many repair orders do you average per month?
We average approximately 450 repair orders per month.
What is your parts ordering process?
All parts orders are processed electronically through the repair order system.
What is your policy on side work?
Side work is not allowed; however, technicians are permitted to service vehicles for friends and family.
Do you offer any skills training or continuing education opportunities?
Yes, we provide ongoing factory training to ensure technicians stay up to date with the latest industry advancements.
Can you describe opportunities for career growth at your business?
We offer various career paths, including opportunities in service advising, the parts department, and sales.
Can you describe your performance review process?
We conduct annual one-on-one performance reviews to provide feedback and discuss career development.
What type of safety training is required?
All employees are required to complete mandatory annual KPA safety training.
Can you describe how Techs work with and mentor younger techs?
We have a strong mentorship program where apprentices work closely with experienced mentors to develop their skills.
How does your shop get involved with the local community?
We actively support the community by sponsoring a local kids' soccer team and contributing to local charities on a regular basis.
Do you do anything with local high schools or tech schools to encourage more students to enter the profession?
Yes, we work closely with automotive schools and actively support their career fairs to help encourage students to enter the profession.
Do you phone screen applicants before doing in-person interviews?
Yes, we conduct a phone screening before scheduling in-person interviews.
What do your in-person interviews entail?
Our in-person interviews are formal sit-down meetings with the hiring manager, general manager, and a representative from human resources.
Do you perform background checks, drug screening, or personality tests before hiring an applicant?
Yes, we conduct background checks and drug screenings as part of the hiring process.
Do you perform a skill assessment before hiring an applicant? If yes, what does it entail?
We assess an applicant’s skills based on their past work experience.
After an in-person interview, approximately how long should I expect to wait for a rejection or an offer?
In most cases, applicants receive a decision within two weeks.
Approximately how long does the full hiring process take from submitting the application to the time of the hiring decision?
The entire hiring process can take up to one month.
MASTER SERVICE TECHNICIAN
Pay Range: $20.00 - $47.00/hour
All pay is structured based on a grid that takes into consideration both experience and performance. Performance bonuses are applied both annually and monthly.
- Health Insurance Offered
- Comprehensive Health Coverage – Medical, dental, and vision insurance options, including a Health Savings Account (HSA).
- Dental Insurance Offered
- Comprehensive Health Coverage – Medical, dental, and vision insurance options, including a Health Savings Account (HSA).
- Vision Insurance Offered
- Comprehensive Health Coverage – Medical, dental, and vision insurance options, including a Health Savings Account (HSA).
- Retirement Plan Offered
- Retirement Savings – 401(k) plan with a company match to help plan for the future.
- Sick Leave Offered
- Paid Time Off – Vacation, holidays, and sick days to support work-life balance.
- Vacation Offered
- Paid Time Off – Vacation, holidays, and sick days to support work-life balance.
- Paid Holidays Offered
- YES
- ST / LT Disability Offered
- Company provided basic life insurance, AD&D, and LTD Options for supplemental disability, life, accident insurance, and more.
- Life Insurance Offered
- Company provided basic life insurance, AD&D, and LTD Options for supplemental disability, life, accident insurance, and more.
- Uniforms Offered
- YES fully supplied uniforms for technicians
- Other Offered
- Employee Perks – Vehicle purchase program and exclusive partner discounts. Career Growth & Development – Ongoing training and advancement opportunities tailored to your career path.
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