Kenco MHE Solutions - Wilmer - Technician Jobs in TX

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Kenco MHE Solutions - Wilmer

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Service Manager

About the Position

The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.

 

Functions

  • Consistently attain technician utilization at or above 85%.
  • Consistently attain a service billing efficiency ratio above 75%
  • Control technician labor cost at or below 28% of revenue
  • Ensure that training targets are achieved and maintained in all areas where training expectations are established. 
  • Must abide by all Kenco Corporate Safety and Quality Procedures
  • Verify that accepted best practices are operating in the shop location.
  • Assist in implementing and sustaining a recruiting program for technicians. 
  • Evaluate the performance of each technician against established performance criteria.
  • Ensure that training goals for technicians are met.
  • Develop and maintain best practices for work order coordination between parts and service department.
  • Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
  • Make daily assignments of workloads and job duties.
  • Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
  • Responsible for general cleanliness of the shop
  • Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
  • Manage a Preventative Maintenance program for all technicians.
  • Review and evaluate technician daily KFS productivity sheets.
  • Must interact with customers and coworkers in a professional manner.
  • Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person. 
  • Maintain open communications with all associates.

 

Qualifications

  • 3-5 years of related experience and/or training in a service environment.
  • Background in fleet service operation or related field

 

Competencies

·         Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.

  • Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
  • Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
  • Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
  • Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives. 
  • Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

 

Travel Requirements

  • This position is expected to travel approximately 20% or more.
  • A passport is not required, but recommended.

 

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

 

https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

 

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