Kenco MHE Solutions - Wilmer
Check out our top shop page to see photos, videos, FAQs, and more about what it's like working at Kenco MHE Solutions - Wilmer.
Service Manager
About the Position
The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.
Functions
- Consistently attain technician utilization at or above 85%.
- Consistently attain a service billing efficiency ratio above 75%
- Control technician labor cost at or below 28% of revenue
- Ensure that training targets are achieved and maintained in all areas where training expectations are established.
- Must abide by all Kenco Corporate Safety and Quality Procedures
- Verify that accepted best practices are operating in the shop location.
- Assist in implementing and sustaining a recruiting program for technicians.
- Evaluate the performance of each technician against established performance criteria.
- Ensure that training goals for technicians are met.
- Develop and maintain best practices for work order coordination between parts and service department.
- Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
- Make daily assignments of workloads and job duties.
- Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
- Responsible for general cleanliness of the shop
- Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
- Manage a Preventative Maintenance program for all technicians.
- Review and evaluate technician daily KFS productivity sheets.
- Must interact with customers and coworkers in a professional manner.
- Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
- Maintain open communications with all associates.
Qualifications
- 3-5 years of related experience and/or training in a service environment.
- Background in fleet service operation or related field
Competencies
· Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
- Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
- Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
- Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
- Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
- Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Travel Requirements
- This position is expected to travel approximately 20% or more.
- A passport is not required, but recommended.
For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/