
Olathe Ford Lincoln
Check out our top shop page to see photos, videos, FAQs, and more about what it's like working at Olathe Ford Lincoln.
Automotive Service Advisor
Come work for the largest Ford Dealer in the KC Metro Area! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Olathe Automotive Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing Ford manufacturer web-based training coupled with comprehensive on-the-job training and ongoing personal development.
Responsibilities
Create and manage Repair Orders and flow of the Service Drive. Ensure that customers receive prompt, courteous Greetings and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer concerns are addressed and resolved
Ensure the daily inventory of technicians' time is consistently sold to service customers
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above Industry/Company standards
Provide detailed accurate service write-ups to assist technicians in their diagnostic processes
Assist Warranty Administrator with warranty repairs and claims by adhering to Manufacturer's documentation and processes
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
Organized and friendly personality
Demonstrate ability to manage multiple workloads
Proficient Time management skills
Provide Positive, up-to-date communication with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.