GenServe Inc - Pine Brook - Technician Jobs in Montville, NJ

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GenServe Inc - Pine Brook

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Service Writer

About us

GenServe is a leader in commercial generator sales, installation, service, and maintenance. Our team offers industrial generators and backup power systems that you can trust to keep your facility up and running. We are proud to be a one-stop shop provider of emergency power solutions, custom-built to protect your company against the high cost of power failure. We lead with our promise: to provide backup power when you need it!

As our company continues to grow, we are seeking humble, reliable, dedicated HR personnel to support and lead our team to success.

 Job Duties 

  • Receive quote requests from Technicians or directly from customers and follow-up if necessary for additional information 
  • Generate all quotes in SalesForce and keep customer information in SalesForce up to date 
  • Monitor backlog of quote requests and turnaround within 1-2 days of receipt 
  • Research parts/labor required for repair and associated pricing and, if necessary, review with technician or customer 
  • Apply standard material mark-ups and labor rates or receive approval for adjusted pricing 
  • Send quote to customer and follow-up within 2-3 days using SalesForce alarms 
  • When quotes are won, alert Parts Coordinator to open up job and order parts  
  • Open won QRs in Sage and coordinate scheduling of the quoted repair with the dispatching team 
  • Monitor QR backlog of submitted but still pending quotes and keep < 90 days 
  • Re-submit pending quotes after 90+ days in backlog 
  • Review job profitability monthly and identify/correct estimation errors 

 Competencies  

  • Understanding of diesel/natural gas engines, generators, and electrical components 
  • Ability to work with parts diagrams and schematics, online parts catalogues and technical resources from supplies and manufacturers flexibility to work with multiple systems to achieve cohesive quoted repair
  • Strong communication skills 
  • Organized and detail oriented 

 Job Type:

Full-time 

Salary:

$70,000 - $100,000

Benefits: 

  • 401(k) matching 
  • Dental insurance 
  • Health insurance 
  • Life insurance 
  • Paid time off 
  • Retirement plan 
  • Vision insurance 

Day range: 

Monday to Friday 

Shift: 

8-hour shift 

Ability to commute/relocate: 

Pine Brook, NJ: Reliably commute or planning to relocate before starting work (Required) 

Work Location:

On-site, Pine Brook, NJ 

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